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March 2024 by Zach Morrow
Worked with Justin to get new phone setup. Took time to show me various options and promotions so I could make an informed choice.
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March 2024 by Regina Rhodes
Excellent service
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March 2024 by Leiah Tallent
Staff was very friendly and helpful. I went in to cancel my phone plan. Instead, Kelly helped me find a new plan that fit my budget and needs.
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February 2024 by Jackie Addison
Arthur did an excellent job in helping to retrieve information and spent the time to explain the new phone to me. Thank you Arthur.
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January 2024 by Pete Robinson
Came in, looked around, sat down and waited 15 minutes. I was never acknowledged or even made eye contact with. I just left. A "We'll be with you shortly" would have gone a long way.
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December 2023 by Krista Heavner
Super unhelpful. Needed to simply drop off a trade in phone. Three customer service agents were involved with very complicated transactions and no one even asked why I was there or acknowledged I was there. At least say “hello. Welcome to Verizon. I’ll be with you shortly.” I simply needed to hand in my phone. I will not return to this store.
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December 2023 by James Xiong
I needed to start up an office line and was running into issues. I was on phone with Verizon Customer Service for 4 hours, getting transferred to their tier 2 and then tier 1 tech just for them to say they cannot figure out what to do. I then called Author from Verizon located in Morganton. Author was able to helped me with everything under 10 mins! I hope Verizon is paying for Author's chiropractic visits because he single handily carries the entire Verizon company on his back!
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December 2023 by alison cook
I’m not sure how to approach this review. I worked with Arthur, and he helped me to upgrade. He explained my changes would show up on my January bill because I was already in cycle. I got a notification that in fact the bill is due in December. It was also significantly higher to what Arthur said. I had already expressed my concern to Arthur when I saw the projected. He said it would go down when the credits were applied. It didn’t. I’m disappointed in how this worked out. I feel I was misled on what I would owe. Now I have been hit with a high bill right here at Christmas when I was expecting it to be in January. I can’t recommend this business based off my personal experience. Arthur is nice, and as a person I would recommend him, but my experience was not positive.
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November 2023 by Michael H
Went looking to upgrade my three year old phone. I couldn’t find what I wanted in stock anywhere. Justin, went into the iPhone safe (10 minute time delay to open) even after other employees told him there were none available, and found ONE. He was able to get me upgraded and set up before I left.
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October 2023 by Karen Gerberick
There was only 1 Pixel 8 Pro phone in the store. Arthur had to drive to another store to find another phone for us. We had to come back to the store a second time to finish the transaction. Arthur was very accommodating and knowledgeable.
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October 2023 by Libby Sullivan
Arthur was amazingly helpful. When I'm able to purchase anything else I will wait to see him
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October 2023 by Maleah Bollinger
Thorne helped me so much!! He was so kind and helped me figure out the best option for me. Thank you so so much for helping me get a new phone. I greatly appreciate it ?❤️
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August 2023 by Barbara Schneider
Got a new phone today and Kelly Secrest was wonderful. Very patient with a "tech challenged" senior. I really appreciated him and his help!!
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August 2023 by Ellen Norris
My daughter was visiting us and her phone got wet during a terrible stormWe went to the Morganton store and received wonderful service! Our agent, Arthur I believe, was helpful, kind, fun and well he was a game changer to the evening. Thank you! ?
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July 2023 by Joe Belanger
Excellent experience today with my phone upgrade, the gentleman's name was Porfy, who went way above and beyond with customer service. Thank you sir for the experience and the smooth and painless transition. You are a blessing and a asset to the company!