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March 2024 by Sharon Marrero
They are so nice and help me so much with my dog drake. ? very informative
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January 2024 by Austin Butler
They always make sure my boy is well taken care of.
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November 2023 by Sameer Dave
This place has everything that my furry boys needs. Pets mart, grooming and hospital. Very friendly staff..Update- 11-7-23This place has gone down the drain and would recommend to stay away. We took our dog to Banfield and they ran tests and charged us $700+. We waited 5 days for results but nothing from them. My dog was in pain. Took him to Quartet and in 60 mins they completed x-rays, and some knee adjustments!And the cost was cheaper then what Banfield quoted us and no update since 5 days.If you care for your furry buddy then stay away. They are there to rip you off.5 yrs of well ness plans with them. What a waste. Going to cancel it
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October 2023 by Casey Sawyer
I normally love them but they haven’t been answering their phone or if they do I am on hold for a long time and have been unable to make an appointment for my dog! So disappointed!
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October 2023 by Marie Coyne
Banfield pet hospital in Morrisville is the worst! They don’t return phone calls, when they do answer the phone they put you on hold sometimes for over 20 minutes and they’re rude.Obviously they are understaffed, so it’s not easy getting an appointment, and that’s the reason we cancelled our pet wellness plan. That place is definitely not what it used to be! Looking for a new vet hospital.
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August 2023 by Julia Gallagher
The worst…… it’s sad I hate to tear a place apart but they deserve it. I’ve been to thee Banfield’s and they’re all with issues.They fail to put outside records in the system. This causes unnecessary vaccinations, wait times crazy, they tell you they’re infection that aren’t there. They don’t give you all of the information. They don’t follow through on diagnostics testing results.Honestly just find a good vet that’s is consistent. We go to Hilltop Vet now and receive the best care. They have checked on our dog more after one visit than Banfield did the whole time we were with them.Bottom line I feel Banfield is more worried about upsell for things you don’t need than trie care of your pets
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May 2023 by Ebony Gorum (Ebknows)
First time at this location. My dog was nervous, however the staff made him feel comfortable very quick. This is also the quickest he has been seen at any Petsmart. I like that fact that they give you your own waiting room. The store seemed more clean than the other PetSmarts too
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May 2023 by Maria Paulina Gaviria
A Disappointing Experience: Impersonal and Inefficient Service at Banfield Vet HospitalI feel compelled to share my recent experience with Banfield Vet Hospital, which left me thoroughly disappointed. Despite being a loyal subscriber for more than a year, the level of service I received was consistently impersonal and unsatisfactory. What stood out most was the complete lack of direct communication with the veterinarians, as they relied solely on receptionists to relay information about my dog's health. This left me feeling disconnected and unable to have meaningful conversations regarding my pet's well-being.One particular incident that greatly frustrated me was the arduous process of obtaining a simple document. I was forced to visit three different locations, which not only wasted my time but also highlighted a clear lack of organization and efficiency within the hospital. The staff members I encountered during this ordeal were unhelpful and seemed indifferent to the inconvenience I was facing. Their lack of empathy only added to my growing frustration.Overall, my experience with Banfield Vet Hospital has been far from satisfactory, and I cannot in good conscience recommend their services.If you are seeking a veterinary hospital that values personalized attention, clear and direct communication, and efficient processes, I strongly urge you to explore other options.
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April 2023 by Riddem Pest Control
The vet at banfield missed my dogs ear infection when we took him in for a different problem. I noticed his ear infection a couple days later and called the vet. The woman at the counter informed me I’d have to pay for a whole new exam because it’s a “different problem” even though I paid for a sick visit to check him all over and the vet missed it.So I have to pay double because you guys missed what was wrong with my dog? I’m switching both my dogs to a new vet as soon as their plans are over, I have never been treated so poorly by a vet before. 0 compassion and 100% profits.
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January 2023 by Linh N
This review is applicable to Banfield Pet Hospital in general, but this address is selected because we have been taking our cats to them since 2016, and both have the Wellness Plan. Capacity of vets and quality of customer service have deteriorated to a level that is unacceptable. Each appointment is met with unavailability (at least 3 months out) or no capability (can’t perform extraction on site) leading to pet owners having to call around several places to get a suitable appointment, and not to mention the impacts of lack of continuity of care compounded with vets not being familiar with the pets and requiring separate appointments for comprehensive and dental exam. The bottom line is that while payments is being taken regularly and conveniently, the service is severely lacking all around. What has been one of the best and most convenient is no longer the case, and it seems that nothing is being done to improve a long on-going problem. To avoid this issue, we attempted to make future appointment, but that is not possible because apparently the calendar does not go out that far in the future!!! We are leaving!
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October 2022 by Jenny Lee
This location never answers the phone. I made an appointment online and was seen just for them to charge me, offer me services they can’t provide bc they’re booked, and told me to go to a different location that will charge me for the same thing again. Stop wasting ppl’s time and money!
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October 2022 by Karen Upchurch
This Banfield location is the absolute best. When my dog was sick the previous Banfield would just tell me "sorry no appointments" and offer no further help. My dog is old so this happened multiple times. At this Banfield they always go out of their way to get my dog in to see the vet. They are so nice, and the vet is great. If you use Banfield, I recommend this location highly.
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October 2022 by Karen U.
This is the absolute best Banfield in the area. When my dog was sick another Banfield would tell me "sorry no appointments" and offer no further help. At this Banfield they find a way to see my dog. My dog is old so this has happened several times. They are always so nice and the vet is great. I wouldn't go to any other Banfield.
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October 2022 by Kathleen Joyce
This location can be extremely inconsistent and that is very frustrating when you have a sick pet. I think every pet parent can relate. I've edited my review 3x now because I want to give Banfield the opportunity to make things right. After a very long day of back and fourth, I was finally able to secure an appointment tomorrow and I'm really hoping it goes well. I have had good experiences here before and I am praying that tomorrow will be one of them and I can post a 5 star review.
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October 2022 by Alma Guzman
My dog Kristof lived the snacks to relax him while getting weight. He is anxious dog but always been at ease to get checked out here.
