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April 2024 by Irina K
Ice cream was fresh & delicious! Person working at the counter was so nice to our wild bunch.
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January 2024 by Linda C.
I was so excited to see a Baskin Robbins while visiting the area -- hadn't been to one in years! Asked for a one scoop hot fudge sundae w/ nuts and cherry. They don't have cherries - I can deal with that. Clearly, the high school kid had not been trained properly -- he tried though -- I don't blame him. He made it as though I'd ordered chocolate syrup as a garnish -- first the ice cream, then a huge amount of whipped cream lightly sprinkled with some stale nuts and then (after microwaving the tube of chocolate syrup) drizzled it over the mound of whipped cream. It kept falling off because he started with a one scoop cup that wasn't meant for a hot fudge sundae. He ended up placing it inside a larger cup and tried again to drizzle the whipped cream with chocolate syrup. Sooooo disappointing!
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December 2023 by Cassidy Evans
Came in and ordered 3 milkshakes, all of them were over blended and didn’t taste good! If no one knew how to make a milkshake then it could’ve been stated!! Maybe “hey we don’t have anyone to make the milkshakes at the moment” could’ve been offered instead of butchering the
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November 2023 by John Roy
We were from out of town for a tournament and ordered a cake for a birthday on the main website. Said they were open until 9. We selected pickup at 8. Order confirmation said 8. Came to pick up and closed. No call no email. Left the next morning so no cake. Called CS twice now and total runaround and store won’t respond to issue. Terrible customer service. Won’t ever shop Baskin Robbins again. Nearby Dairy Queen was open so got a makeshift one there and they were awesome. Save yourself, go DQ
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November 2023 by John R.
We were from out of town for a tournament and ordered a cake for a birthday on the main website. Said they were open until 9. We selected pickup at 8. Order confirmation said 8. Came to pick up and closed. No call no email. Left the next morning so no cake. Called CS twice now and total runaround and store won't respond to issue. Terrible customer service. Won't ever shop Baskin Robbins again. Nearby Dairy Queen was open so got a makeshift one there and they were awesome. Save yourself, go DQ
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August 2023 by Janani Sathya
I’ve gone here multiple times and these guys are very rude. They always mess up the order and if we ask the reason they will not give the proper answer. Better, go to some other store.
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July 2023 by Eric S
This location is a joke, I’ve gone here three different times and my order has either been messed up or I’ve received terrible service and genuine rude instances. I’ve never had any of these problems at any other location, just go to a different store.
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July 2023 by Rick Cumby
Awful. Don't waste your time or money at this location. Went through drive through as doors were locked. Was told milk shakes could be in flavor of any ice cream. Asked for a mint chocolate chip shake. It took 15+ minutes to make. Watched 3 or 4 young girls on their phones during this period standing around. No manager apparently. I took one sip and got watery milk. The shake was milk, with ice and a scoop of perhaps cookies and cream. Awful. As I had left the shopping center I just threw it in the trash.
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June 2023 by Michele B.
I preordered a Polar Ice Cream Cake (should not be hard to screw up) and when I arrived, 1. The order was not ready and I had to show the order on my phone email to prove payment and official order through Baskin Robbins website. 2. They went to back and brought out 2 toppings a cookie and chocolate syrup ( a pint of ice cream not one of my liquid toppings). When asked I was told "maybe it's on the cookie" which it was not. I had to demand the ice cream and when pushed about the marshmellow topping they said "we do not know what it that is..." 3. I then allowed my kids to order single scoops and bought some "creature scoops" but were just provided a scoop of ice cream in the cup.4. When I got home, the cookie cake was not even completely in the cookie pan. It was smaller than image online (which I expected to some extent) and am disappointed. I thought I prepared for this event and paid ahead of time and the product delivered falls short. I will not and do not recommend this DD or Baskin Robbins. Btw I do not usually post reviews but this was bad experience and gave me no vote of confidence for improved service in future
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May 2023 by Ярина Кобзар
Very good ice-cream, but tables was not very clean.
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May 2023 by Janelle V.
"I got 31 flavors, but Cherries Jubilee Ain't One"We've been to this location SEVERAL times now, and each time it seems like they never have Cherris Jubilee. The thing is, they've had it in the past, so it just seems like there's some inconsistency in when they carry it or not.My husband has commented that he's had to physically go into the store and request that they check in the back in order to get the staff member to actually find the ice cream and scoop it. He noted that the staff member is usually very reluctant to even go check.I'm not sure what is going on with the customer service here and/or what is up with the ice cream flavors not being replenished properly...but either way, it is extremely frustrating!I hope the franchise owner reads this and can do better to find quality help and better staff!
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April 2023 by Tori Eichler
My friends and I drove all the way across town only to have the door shut and locked in not only our face but another lady's as well. We went up to the drive through thinking they closed the lobby only to be told they were closed and cleaning.
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February 2023 by Court Cox
I placed a DoorDash order, it was confirmed but when they went there at 8:35 the store was reported as closed. Even though it is supposed to be open until 9p. Don’t accept orders if you are not going to stay open until your posted operating hours. Poor customer service. Will not order from you again.
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August 2022 by Sarah Holland Stanley
We were waiting to be waited on and the cashier helped another customer who came in after us. We were told that we had to pay for our ice cream first. The scoop sizes were half of what they used to be and the ice cream was extremely soft. You pay extra for sprinkles but they were out of which they didn’t know until after we paid. The staff was rude.
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July 2022 by reginald solomon
This place is a dump!.Poor customer service and they never have the icecream flavors/doughnuts you want. The business is ran poorly and it shows whoever owns the place care nothing about the customer, but only the profit. Do us all a favor and PLEASE close this location down. I live walking distance and would rather drive thirty minutes away before I ever visit this store again. It most definitely gives the Baskin Robbins/Dunkin Doughnuts a bad name.You have been warned stay clear or you will be highly disappointed ?
