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January 2023 by Glenn Girton
We have been working with Carolina Office Systems for several years now and have had excellent customer service. Coutney, our sales rep was very helpful and an instrumental part of the reason we renewed our Xerox equipment.
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January 2023 by Veronique Miller
Courtney Glover was our sales representative for our Raleigh Office, and she did a great job from start to finish! She even arrived on-site to inspect the equipment to ensure there was no damage after delivery.
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January 2023 by Carson Evans
Courtney Glover is the BEST! So very helpful.
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December 2021 by Emit Brown
They used to be a really good company. Customer service has gone way down. They, like a lot of companies have outsourced everything. It’s hard to reach a human being to get help with issues. Right now i can’t get supplies for my machine and can’t get any info on when I will be able to get them. The service techs are the only part of the company that still provide great customer service. I can’t get any help from the supplies department let alone understand what they’re saying over the barking dogs in the background
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December 2021 by Anthony Wilborn
Sold me a machine that hasn't worked since day one and refuses to stand by it or replace it with a working unit.
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February 2021 by Anthony W.
Sold me a machine that hasn't worked since day one, sent repair techs that admitted they don't know how to fix it, and have since refused to repair it or replace it with a working unit. Basically stole our money.
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December 2019 by Kelly Vaughn
I regret ever doing business with this company. Worst service ever. Because I bought a printer form them, it only came a with a 3 month warranty, not a 1 year warranty as it would have it I bought it from Xerox directly. Now Xerox won't help me, and simply gives me the number for Carolina OS whenever the machine needs service. This machine has been trouble since day 1. I can't wait to get rid of it.
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December 2018 by Amazing Grace Adoptions
We just started working with Carolina Office Systems and they have been great so far! Everyone we've come in contact with has been pleasant and willing to answer any questions we may have. Our account representative, Andrew Garrison, has been very attentive and is very quick to respond when we reach out. We are also very thankful for Matt, who delivered our new machine, removed our old machine, AND offered to move a filing cabinet to make room for the new machine! That was an incredible blessing! We are very happy with Carolina Office Systems so far.
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December 2018 by Kerri Voelker
We've been working with Brent and the team at Carolina Office Systems for more than 6 years and 2 different Xerox machines. Brent is always super responsive and a joy to work with. The service department has been quick to respond the few times we've needed service on our machine.
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December 2018 by Beth Beasley
Marcia Lane, our new account executive at COS, recently installed a new Xerox printer/copier in our office. Not only is she helpful and very anxious to make this a seamless transition, she has followed up well and been quick to assist with any questions/issues. She came back to our office within the first week to assist with training and transition, and we are very pleased to have a direct contact who is responsive and will go above and beyond for her customers.
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December 2018 by Robbie Eisen
Best service, always available. We were having major issues with our machines and Brent responded immediately and helped us immensely. We're happy customers.
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December 2018 by Mike Macdonald
We were moving and downsizing, and these guys bullied us into signing a bad contract. The one copier never works. Have sent someone out to fix 10 times. Original rep is gone. New guy came out to "check out the situation," now we have to have a conference call with his bosses so we can list all the problems we have. Cannot begin to say how much we hate working with them.
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December 2018 by Christopher Frederick
Carolina Office Systems takes meeting your expectations to a new level. As an account manager for many different product categories and services COS is always a first tier value program for our members base.
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December 2018 by Shannon Gessner
Great service, they consistently go above the call of duty, answering calls/ emails after hours, no question is too mundane. Brent has been truly exceptional!
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December 2018 by Angela Hunter
This company has great copiers and awesome tech support. Brent and Rod (The Duo) makes choosing the copiers simple and affordable
