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March 2024 by Jalon R.
On top of my previous one star review, I was finally charged for my previous rental which was well over the agreement. I was charged a mileage fee that i should not have, and on top of that the fee itself accounted for miles i did not drive. I was in a mid size sedan not a luxury, which is not subject to excess mileage fees. I tried contacting the branch and they do not take calls, so the one person who did finally call to charge the card left a voicemail and was very unprofessional from his personal phone number and completely went against what the fucking enterprise website says again as policy. I've escalated this whole ordeal to corporate and awaiting further instruction. Nice way to set up an auto reply to negative comments and not actually follow up with the customer when they do send something..
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February 2024 by Swetha Chintakindi
We had a wonderful experience with Jeremy for car rental.He was very professional , heard our concerns and gave us an excellent 5 star service. Will recommend this for friends and family
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February 2024 by Danae Pinkney
My father and I traveled to Raleigh over the weekend and rented a car for our trip through Enterprise. Shuttle service to and from the airport was quick and efficient. We hopped right on outside of baggage claim. The check in process was a breeze and we were hitting the road in no time. We love that Enterprise doesn’t hold your money when you have a return flight itinerary like all the others. Which ultimately gave us a little more money to spend to enjoy our weekend. I would especially love to shout out team member Jeff for his exceptional service, hospitality and great personality! Upon check in he offered us water, let us know all of our upgrade options and helped my father with his bags. Jeff was patient with my father and IS the perfect representative to kickstart our day and trip!
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February 2024 by Jinwook Kim
Professional yet friendly service, clean car, quick check in, quick return, ZERO nonsense in documentAll of my friends recommended Enterprise in RDU, and I totally agree with them. I was favorably impressed by staffs that they really care about customers' experiences with their cars.Highly recommend!
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February 2024 by Tara Galarza
I traveled to NC on January 9, 2024 and my flight was delayed so I didn't arrive until late in the evening. The associate named Clarence who assisted me in the check-in process and escorted me to my vehicle was fantastic! He was not only hospitable, but he had a sense of humor that made me feel at ease even though I was exhausted from traveling all day.
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February 2024 by Morgan
This was my first rental experience and it was totally awesome ?? my Kia Forte was such a nice car with amazing gas mileage, and the staff was soooo friendly. I came in with the stinkiest pizza from the airport and the staff just laughed with me and told me I was making them hungry. Jae/Beyoncé was absolutely phenomenal, she lead me to my car, gave me a hug, and left me feeling awesome. Being alone in a new state I was so scared, but I felt so welcomed right from the get go! The return process was crazy easy too. I loved every minute, thanks Enterprise!
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February 2024 by Courtney Myers
This Enterprise location truly wowed my husband and I. We arrived around 10pm, at a heavy rush. The team working sprang into action and cleared the line with impressive speed. They were detail oriented, and very helpful. They even had a cooler full of ice and cold waters for customers. Small touch, but very appreciated. Highly recommend!
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February 2024 by Sharon H.
I want to extend my heartfelt thanks to the staff member who went above and beyond to help me catch my flight. He kindly offered a ride, ensuring I made it to the airport in time. This act of kindness was truly appreciated, and it reflects the outstanding service provided. I’m deeply grateful for his assistance.
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February 2024 by William Lyons
Enterprise employees stole my wallet when I returned one rental and forgot it in the car.Employees were not helpful to locate it and then when I needed to start my other rental they refused because I didnt have my DL.Sure seems like they could use the scan they took when I got my first rental right? Nope.Will never use Enterprise again.
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February 2024 by Bert Rosado
The attendant, Mina, is very professional. Friendly and smiling, everything was in place for my rental. The return was just as great. It seems like a great place to work.
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January 2024 by LaShawn Noble
The establishment was very busy for 10:30 a night but the staff was absolutely amazing!
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January 2024 by Mayur Patel
Really rude staff, wont recommend it.
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January 2024 by David Jackson
I had a great experience with this establishment. Very helpful and friendly staff. The vehicle was clean and ready for travel. The drop off was fast and easy. During both shuttle trips the driver's were friendly and informative.Rental fees were reasonable.I will definitely rent here again.
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January 2024 by Kenneth Feaster
My experience as usual at this location was excellent. The staff was professional, courteous and friendly.
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December 2023 by Chris
Probably the most pleasant experience I’ve had at a rental car place. Aside from being asked a million times to fill out a survey this place was perfect. I understand businesses want surveys filled out, but none of us want to do that. Anyway this place is great! One more note we had a member in the vehicle leave their cell phone behind. We came back and they located it and returned it to us.
