-
December 2023 by Dinesh Jain
We received professional and helpful service on our investment property purchase. Every question we had was answered in a timely manner. Lennar Mortgage was easy to talk to and made sure we understood everything that was presented to us. We were very pleased with the interest rate we received. We will absolutely use Lennar again in the future.
-
November 2023 by Phaninath Potharaju
This review is for the Lennar Homes and Lennar Mortgage at Raleigh, NC (Edge of Auburn).Thumbs down to their Mortgage Team. I recommend to STAY AWAY from them and go for others in the market, at least they are not dubious about the Seller Credits and Discounts.My recent experience with Lennar Homes and Lennar Mortgage was absolutely pathetic and disappointing. It was evident that they are biting off more than they can chew. With multiple closings and loan processing, their performance is running of the mill.The construction manager changed during the build phase and there were absolutely no updates on the progress and we were notified of the potential closing date with just less than 30 days left and I had no option but to go with their in-house Mortgage service for my loan processing.Typical of any mortgage company, they too charged me upfront with points and / or origination fees which was later shown as a discount in the closing costs. However, that is not the crux of the problem. It is the lack of communication from them on the loan processing and I had to follow-up almost every day to get the status of my application. And, most of the times there was no response from the respective teams even after multiple follow-ups. At the end, it was a nail biting finish, I was informed about the approval with less than 24 hours to the closing.The Loan Officer or the Lender was not available most of the times to take our calls and respond to our questions. But ends up calling us at his convenience. The points that was originally shown and finally what I was made to purchase was totally different and the entire rate lock process seemed to be so unfair and rushed through.There could be many reasons for the delays, but with zero communication and for the customer to keep following up on the status is not a great setup to start with. I hope and believe they can improve their systems and processes to ensure their customers are well informed through the entire process and doesn't end-up in similar situation like mine.
-
November 2023 by Lewis Mickey
Did not enjoy our experience working with Lennar (both the builder and the mortgage company). They do not care about helping you understand the processes as a new home owner. They made numerous mistakes throughout the process and never took ownership of those mistakes. Not a good experience.
-
October 2023 by Dave
Terrible mortgage lender, stay away as much as possible. If 0 star was an option, i would've definitely rate them that.
-
October 2023 by Tierra Lombard
My husband and I recently purchased a Lennar home and were offered an incentive to use their mortgage company for our home loan. Our officer was extremely hard to reach and made the entire process very stressful and filled with anxiety. After all of the stress leading up to closing, we waited hours to close thanks to the disorganization of Lennar mortgage due to them not properly sending all our information to our closing attorney. The best part of it all was we were informed the next morning that our loan had already been sold to another company. I have already begun recommending to my closest colleagues and family that no matter the incentive, it’s not worth working with these people!! 0/10.
-
October 2023 by Medg Rich
This company is the worst mortgage company in the area. They have no empathy for their clients and money money-hungry. Future clients, please don't waste your time. They are disorganized, make you wait last minute to request documents, and have no sense of urgency.
-
October 2023 by Richardson Metis
Please research on them carefully to avoid future headache and your peace of mind. They are very slow, erratic managers, unprofessional, and it is no wonder they have rebranded from Eagle Home Mortgage to this Lennar Mortgage LLC.Just do your research!
-
October 2023 by Srijan Magapu
Christy Stegall Chrysler has been an exceptional support throughout the loan process. She didn't help me once, but twice on two properties. Would definitely not miss a chance to work with her again. She is knowledgeable on dos and don'ts, proactive and always ensures to keep things posted on time.Thanks Christy!!!
-
September 2023 by Srujan Kt
Loan Approved! :) 3.5 *'s but communication when underwriting process should get improved. That was suspense Thriller.
-
September 2023 by Anusha Veerapaneni
Great to work with Lennar Mortgage, especially with Donna Pile and Melissa Fisher. Thanks for working off hours even on weekends to get things moving. We made a great team and pulled out something extra ordinary in short spawn of time. Hope we work together again in my new projects. cya...
-
September 2023 by Hima Hima
We are not at all happy with our lennar lender. He is very unfair with us on locking the interest rates. He delayed our interest rate locking process and finally he increased points for us. We ended up paying $4500 towards points. And the most unfair part is initially he locked our rate period for 45 days and while sighning he changed that period to 30 days. When we asked him about the change he said we need to pay more if he wanted to change to 45 days period and he didn't let us to talk with his higher manager. I will give ZERO stars to lennar mortgage people.What’s the direct email address to contact you guys?
-
September 2023 by Jasmine Hicks
I would give this company zero stars. Went through the pre-qualification application to buy a home with lennar mortgage, we were turned down for no reason. The lender did not give my family a answer to why we did not qualify for a loan and we are first time home buyers so I know for sure they have loans for different types of home buyers anyway, he stated "I can't approve the application" we communicated with the lender before we filed for a pre-qualification and he said he would do the best he can to help us which was a LIE. I would not recommend lennar! Especially after reading all the reviews on BBB. Definitely dodged the bullet. Oh and they will check your credit and it can bring your scores down a couple points since its a hard inquiry.
-
September 2023 by Vivien Winner
My husband and I recently closed on our first home with Lennar. John and his team were amazing and went above and beyond to make the process very easy and seamless.
-
August 2023 by Qing Shi
Great service, professionalism, the loan manager is always there to help and answer any questions. Almost all the time pickup the phone right away when I call. If not, he will respond with text set up a later time promptly. If you purchase home from Lennar, it is the to-go stop.Thank you Lennar Mortgage!
-
August 2023 by Nickendy Pasqua
We’re first time home buyers. Overall experience is below fair. The process of buying a home in this current economy is already stressful and Lennar does not make it easy or fun. In fact, they WILL rush you on everything as if we (their customers) are running on their time, from contracts to payments and everything in between. They will act as if your opinion matters, but ultimately they just want you to sign the contracts and get your money. If you’re touring any new builds, tour with a realtor (if you have one), because they won’t let your realtor be a part of the process if he/she did not attend the tour the first time with you.I had a terrible time with Amber (Lennar’s agent). I work odd days and hours at the hospital and she did not respect my time and job, and professionally demanded us to sign our contract on a Sunday when we just toured that same Sunday or else our lot would be sold to another customer. I had to fight to get a couple more hours to sign the contract so that I can actually read the contract.We worked with Ian for Lennar’s financial aspect. He was respectful, answered us appropriately and in a timely manner.Another issue with Lennar was that our house had almost identical exteriors with our next door house despite Lennar’s policy of having different exteriors with neighboring houses. Of course when we left our feedback, Lennar’s team did not do anything because they stated there were different subtle difference such as elevation. In fact, they didn’t even respond to our email back when we inquired more information and expressed our disappointment.We hope Lennar holds their reputation as builders. Our home was built a month and half ahead of the scheduled time. They need to work on providing good customer service. The construction workers, Ian from finance, and their home inspector did a great job, but everyone else in Lennar have huge areas to improve on.
