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December 2023 by Cassie Smith
The puppies were in small tank like enclosures with plastic wire looking floor, not healthy. They peed and it went through the gaps and they were basically sleeping in it. Do not support this store, it is known for getting their dogs from puppy mills. I played with one of the scruffy dogs and couldent help but get upset due to the life style that these dogs were living, not to mention the fact that they were drinking out of a hamster water container and most were by themselves. The small King Charles was being picked on by the bigger dogs and we mentioned it and nobody seemed to care. Whenever the people would walk by they would be eager to get out of the cages showing that the dogs don’t get out enough. DO NOT support puppy mills, as much as I feel horrible for these puppies I would not support this type of business. If you aren’t informed, puppy mills are horrid conditions where they care more about profit over the life style of these puppies. Most looked way younger then 8 weeks and were in with bigger older puppies and getting bit at. The last thing I would like to mention is the fact that most of the dogs looked like they had sicknesses, red irritated skin and sneezing frequently. When I played with one of the dogs he acted as if he had not been out of the cage in a long time, not even knowing how to be a puppy. In conclusion this pet store is not one I or anyone should be supporting.
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December 2023 by samantha tyson
Hubby and I really wanted a Frenchie but was not approved for the in house financing for that breed. Then we decided to get the Boston Terrier. Little guy had to stay a week to take medication to clear up his runny nose. It was a little disappointing to leave him behind but I am glad they make sure no one leaves with a sick puppy. The day we picked him there was a miscommunication that was immediately corrected, we do appreciate the transparency and taking accountability of mistakes at no fault to the customer. Thank you kindly for correcting the situation and addressing it. Our Rubble is adapting very well. We still want to get a Frenchie down the road and there is a great possibility we will return back to Petland in Raleigh to get one. The staff was super friendly start to finish making sure our baby was well enough to go home with us. He fits perfect in our household of kids and other fur babies. When we picked up, we wore custom hoodies in honor of him that we made ourselves. He is definitely the baby of the family. We love him and he loves all. I am glad I decided to go back to see him and proceed with the process.
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December 2023 by Elizabeth Coffey
My husband and I stopped after the dozen of sponsored ads of Petland on Facebook. Husband and I recently moved to Wake Forest and were in the area. Tess greeted us and helped us find our need baby girl that will meet our baby girl at home tomorrow. Tess was such a great help in finding our new baby. Our home will be whole when we bring her home The entire staff here at Petland are amazing and highly recommend anyone to get their fur baby here!
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November 2023 by Tammie Davis
My experience here today has been great the staff is amazing a special shout-out to Maria for assisting me. Today I am taking home my best friend Coco. Thanks Petland
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November 2023 by Lauren L.
Lots of sick pets come from this establishment. If you decide on a purebred dog, please research and purchase from a reputable breeder. Try to find one that shows confirmation and is in the breed's community. Adopting a puppy is never wrong. You may know less about it's genetics but that doesn't make it a bad dog. Don't buy an overpriced puppy here regardless of if you decide to adopt or to buy.
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November 2023 by Thomas Keller
Stopped in today to look at the French bull dogs for me and ended up getting a mini golden doodle for our daughter. We have two little kids 2.5 and 8 months old and the dog has been really social with the kids. The staff were super friendly and let us see all the dogs we wanted. When we met with the manager, he showed us the prices and we negotiated to a good deal. All the accessories we received 10% off and they threw in the take home kit.
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November 2023 by JaChori A.
we came in today to purchase dog food from a dog we previously got here. We played with a french bulldog who was super adorable. Madison was a great help with letting us know what our options were as far as purchasing. If you’re looking for a dog I’d definitely recommend going here if you’re looking for a puppy!
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October 2023 by Jen W.
Petland is a chain of pet stores that keep puppy mills in business! Their puppies are the result of a lifetime of horrid conditions,for dogs used only for breeding, kept in small cages, never getting to even touch their feet on ground. Their puppies are unhealthy and they will not assist with vet bills! DO NOT support this cruelty!
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October 2023 by shammi syamini
I had an excellent experience at Pet Land. The store was clean, well-organized, and had a wide variety of pets and pet supplies. The staff was friendly, knowledgeable, and eager to assist with any questions I had. I appreciated their dedication to responsible pet ownership and the health and well-being of their animals. It's clear that they prioritize the welfare of their pets. Overall, I highly recommend Pet Land for anyone looking to add a new furry or feathered family member to their home or to find high-quality pet products.
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October 2023 by Kaylee Morton
Dahlia was amazing we ended up getting this dachshund and named him woody she let us play with all the breeds we were looking at 10/10 she was amazing
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October 2023 by Shaniqua Stubbs
Karissa was so awesome helping my fiancé and I with our new puppy so attentive and caring we will def be back !! ❤️?
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October 2023 by Stephanie marie
I had a reservation on 10/6 to see a dapple dachshund puppy at 2pm. The associate I was suppose to be working with Dahlia told me if I arrived earlier or later it wouldn’t matter I’d still be able to see the puppy. I arrived at 2:25 there was traffic as I explained to her I live over 1hr 31mins away. That being said as soon as we walked in we were informed someone was with the dog we were suppose to be meeting and they had been with her for awhile. I was confused as to why you’d let someone come in and hold / play with the dog when I had already confirmed 2 times over the phone and in text that I was on the way to see the dog. Within 5 mins of us being there the exact dog was sold. I was rightly upset as I drove all this way for nothing my time was wasted and not respected I was neglected to be informed of a “deposit” that I could have placed on the dog to hold the dog to ensure no one else could purchase it or play with it until I arrived if I had know I wouldn’t have had any issue of placing the hold but regardless what’s the purpose of placing a reservation to see the puppy if it’ll be sold by the time I get there? The manager however did make efforts to make light of the situation by attempting to bring over another dapple from another location but it turned out we’d still need to make the drive out there to South Carolina and go get her. After what happened I didn’t wanna do anymore driving farther then what was done today. They also offered to order another dapple in their next shipment and have it reserved for me but was told no details could be gathered until the upcoming week that being said I made the choice to purchase the dapple from the South Carolina Pet land they were overly empathic to the situation that happened and understood why I was upset and were more then willingly to make accommodations as well as work exactly in my budget to get me the puppy I wanted so I happily paid the entire cost over the phone along with the additional shipping fee. My puppy will be arriving directly to my doorstep on 10/9; I chose to purchase from the other location due to the fact that no details would be given to me on gender, color or coat of the puppy and after what happened I didn’t want to waste my time and be let down again. I had every intention of buying a dog in full yesterday at this location and my expectations weren’t met they tried to show me other puppies available but I had already explained I came here for one puppy only and it was already basically sold before we even got there. The reservation system is flawed and needs to be reevaluated to avoid situations like this from happening again.
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October 2023 by Cathy H.
Excellent job. The response to my query was very quick. Recommendations were great. The fully explained everything even when they said,"no". Madison was awesome ?. Very helpful. Everyone else has nice too. My puppy is the best. So nice clean friendly. Thanks for everything you did to make my experience the Best.
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October 2023 by Karen Townsend
Dre and Karissa were awesome with the purchase of my sisters puppy today. Very knowledgeable with information about all the puppies that were here today. My only down was the price but I guess you can’t put a price on love.
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September 2023 by Juliana Lara
Excellent service, the puppies are so adorable. I got my beagle puppy from them and I love him so much already! Overall it was a great experience.