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April 2024 by ashwin radhakrishnan
The lady at front door is rude and not ready to accept customers who waited for longer time
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February 2024 by Kristy Myers
Staff are extremely rude and unfriendly. Will never go back to this location
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February 2024 by Meisha Southern
Tonight was such a huge disappointment!! My husband, and I stopped in around 7:30 this evening. We spent about an HOUR in this store from the moment we walked in the three of them stood in the same spot leaned over the counter. Not ONCE did they open their mouths to speak, offer help, or ANY assistance. The whole time we were in this store NO one greeted us, and it wasn’t busy it was dead. Instead they were laughing, and having conversations amongst themselves instead of working the entire time. It was myself, my husband, and one other gentleman. This lack of customer service…really lack of acknowledgement of even being in the store was really made us not buy anything from this location instead we went to another. As a store manager of a larger retail store (10+ years in retail) myself this behavior is unacceptable, and the team that was working tonight needs to be retrained on customer service, and coached that the customer is the first priority not conversation in a circle.
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January 2024 by Allison Gibbs
Great service. Since the remodeling, the store has a larger selection & a few clothing options now. If you can't find your size, they will order it online for you at no extra charge. I recommend sighing up for the reward program; I bought 3 pair of shoes & received enough points to get $15 in merchandise.
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November 2023 by Monica Fabela
He is a great salesman. I sent everybody here to him not other people they need some work done. Thank you Monica.
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August 2023 by Anjelica Rice
It's a nice shoe store. I like to go there to buy my shoes, mostly sneakers and Sketchers. And it's so nice and clean.
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August 2023 by Autumn McLaughlin
It was ok. Clean store. I wish they had a better selection of wedges.
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June 2023 by Ravi Komandur
Yesterday I have experienced very poor customer service at this store. The staff’s attitude was more hell bent focused on putting the shoes baxk to the shelf rather than focusing on the customers. Especially there is one staff that was very rude to a teen girl. The teen girl was trying a new shoe and she was super excited about her buying, but this particular staff came up to the teen girl and told where did you get the shoe from and the girl was so puzzled and before even she tried to respond and the staff mentioned that the shoe should be in the in front row shelf and you need to place it there. I literally noticed that the girl excitement about the buying the shoes was gone and she walked away. The parent was so next right to the girl and the staff should have talked to the parent if he noticed that the girl was placing the shoes on the floor after trying them, but she is not. I felt that instead of talking to the girl in a rude way, the sales guy should have talked to the parent if he felt that the girl was placing the shoes on the floor and leaving them after trying, but she is not. I understand the staff has lot of efforts in placing back the shoes in the shelf but at least should have some decency while talking to the little kids. I decided that this store is not worth going in future especially with this kind of customer experience.
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May 2023 by Madan kumar Chary
All Indian spices and groceries, managed by Telugu speaking people from Andhra Pradesh
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April 2023 by Deborah Tomczak
Wanted to give a shout out to a wonderful worker who helped me and my family at Rack Room. Avery was wonderful, patient, kind and very knowledgeable! They are lucky to have such a great employee.
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April 2023 by India
I would shop here more often if the two young ladies who worked there didn’t follow and stare me and my sister down anytime we come in! We haven’t taken nor done anything to be followed and I’m pretty sure rack room shoes doesn’t pay them 5 dollars an hour to be loss prevention agents
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April 2023 by Rhea Gonsalves
If it were possible to give no stars I would. Terrible customer service and rude employees. The man at the checkout is rude to customers and has a horrible attitude. He doesn't want to work with customers and talks down to people. We didn't even get the shoe and size we were informed was available. Shop at other stores and get treated well. No one should be treated so poorly.
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March 2023 by D Tom
Wanted to give a shout out to a wonderful worker who helped me and my family at Rack Room. Avery was wonderful, patient, kind and very knowledgeable! They are lucky to have such a great employee.
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December 2022 by Rajiv Krishan
Rude staff with lazy behavior. I do not recommend anyone to visit there.. no help whatsoever from manager to staff...They should either close this facility or let someone else handle..A perfect example of a good brand with a bad unit in action..
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December 2022 by Paula R.
We were trying to get a bogo. They have the rudest and racist black man cashier, the way he talked to us was disrespectful and disgusting. I was going to charge more than price was supposed to be and when my boyfriend told him he got the wrong ones he said "DO YOU WANNA WORK HERE? I KNOW HOW TO READ" then he erased the wrong price and put the right one. He laughed on our faces after being super rude. To the managers on this business make sure to get rid of this kind of employee who just want to make feel people uncomfortable through this aggressive behavior, if a could do zero on customer service I would. I can't believe or accept the way I've been treated here. He also was racist when we were speaking Spanish to each other after we left he started to say "bye" in diferente languages on a joke mode and laughing. I can believe how people can be this rude to a client, this is my first negative review ever because I work in customer service and I know how hard it is, but there is no excuse to be treated this badly when you are being nice and respectful. 12/30/2022 at 12:30pm