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March 2024 by Paul Stanley
This Starbucks is understaffed - very slow and employees are stressed. Mobile orders are put in a spot separate from the huge mobile order pickup sign, which is confusing and slows things down more.
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March 2024 by Harry Homeowner
Terminal 1. Great experience. Made me a great drink and manager helped me with my rewards points. They were fun to connect with and had me laughing about some of the people they deal with daily. Manager was extra nice and I told her I’d leave a nice review. ?
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March 2024 by Dave C.
The staff doesn't smile.They seem annoyed I was there.The coffee tasted like it was old.Not a good Sbux experience
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January 2024 by Murray Gregory
First, I stood at the cash register for more than 3 minutes with three people working there and passing by the cash register and never taking my order. So I had to place a mobile order. When I picked it up the lid wasn't on all the way and it spilled on the counter. I told them I spilled coffee because the lid wasn't on tight. I asked them for napkins and they directed me to where there were napkins. I ended up cleaning with multiple runs to get more napkins. Any decent person would have come from behind the counter with a towel to help clean it up. That's what happens when there's a monopoly in an airport. Starbucks only sees revenue so has no signal that customer service is not up to their usual standards.
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November 2023 by Kiara M.
They are supposed to open at 4:30 but did not open in time. People have been waiting in line for 20+ minutes and trying to get coffee before their flight. Asked one of the workers and she said they're opening at 5, which is 30 minutes after the time they're supposed to be working.
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November 2023 by Deepak G
Firstly this Starbucks is by far worst on cleanliness and the cashier was so rude almost used the F word on the customers face in front of me, the latte was worst and i asked for hot and they gave cold which tasted horrible as well. when i asked they said that's what i ordered, i was here 11/6/2023 around 4:25 PM. The only reason this store is surviving is because of airport.
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November 2023 by Milton Barr
Where do I start...or rather where do I stop...? Firstly when you walked in the place smelled of really bad burndt coffee. This is not a good sign as I found out my 2 orders also tasted of burndt coffee. Along that same thought the 2 employees seemed kind of "Burndt Out" also and as shown in their attitude however they did succeed in providing the slowest service ever. Sorry it is what it is! Next time I will pass this SB.?
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September 2023 by She She Sim
No food was ordered. I had a coffee americano grande. Very good. Love my
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September 2023 by Dan Munzner
Great spot at the Raleigh Airport. Staff was super helpful, coffee was great, as usual.
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August 2023 by Angela Dickerson
Just standing around instead of getting my food order. I had to say something so they would start making it.
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July 2023 by benjamin jackson
Employees continued to take orders and not produce Coffee. Waited for 30 minutes and watched 4 employees make 4 coffees in that time but take 20 orders. The only people who received their orders before their flight were airport employees who were giving special privileges and handed coffee with in minutes of ordering.
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July 2023 by Cathy Hill
The workers cared more about socializing with each other than with their customers! Plus they got my order wrong and was rude and didn’t offer to fix it!
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June 2023 by Wild Flower Power
For this location to be in an airport, the service is so sad. After waiting almost 15 minutes for 1 cup, I saw 6 other employees going back in forth restocking and laughing with each other as if 10 people weren’t around waiting for their order and 5 on the other side waiting to order. I saw a lady come back to have her cup fixed appropriately within 5 minutes of receiving it by 1 person making all the cups. When I received my cup, I can see why the lady returned to have hers fixed. My taste like nothing. I ordered a caffe latte. Terrible!
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June 2023 by Google user
For this location to be in an airport, the service is so sad. After waiting almost 15 minutes for 1 cup, I saw 6 other employees going back in forth restocking and laughing with each other as if 10 people weren’t around waiting for their order and 5 on the other side waiting to order. I saw a lady come back to have her cup fixed appropriately within 5 minutes of receiving it by 1 person making all the cups. When I received my cup, I can see why the lady returned to have hers fixed. My taste like nothing. I ordered a caffe latte. Terrible!
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January 2023 by Morgan G.
The "americano" I ordered was drip coffee. I saw the server put it in there from the drip machine. If I'd had more time, I would have asked for a do over, but I think they expect people not to notice. The taste is different. False advertising.
