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October 2024 by Jerry Butcher
Piss poor quality extremly overpriced. Extemly rude
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September 2024 by Shelby Tranter
William was freaking fantastic!! Super friendly and knowledgeable, worked with me and was great with my kids. I will only do business through this Arron’s from now on. He was amazing!! Thank you so much!
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September 2024 by Kate Roth
Beautiful store with lots of great stuff to rent!
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April 2024 by Germaine Leach
My washer I bought stopped draining so I have I warranty so they came out took washer to get it fixed. Lo and behold they leave the hot and cold valves on before they leave floods my whole basement. Called manager of course he takes up for his employees and says it’s impossible. Which clearly they did it bc no one else would and I never had water leaks previously. Manager refuses to pay for serf pro services & only offered to take a couple payments off my bill. While constantly claims it’s my fault
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February 2024 by Thomas Ceasar
Don’t not go to this place the manager is hateful and he dose not care so don’t go there at all and he look like a off brand Jerry Springer
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August 2023 by jacob “Chicken” holland
If its available get it . They sale out fast
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December 2022 by Chris Mills
Disappointed with their delivery personnel my wife and I was supposed to have a new bedroom suit delivered today needless to say we will be sleeping on air mattress until probably next week at the hands of driver not coming in to work.Hire more dependable drivers
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August 2022 by Devin Cooke
Got a mower as well as a washer and dryer with them. The purchase process was streamlined, the products were delivered quickly, and the one time my washer malfuntioned the employees responded quickly and fixed the issue.
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February 2022 by Lauren Gordon
have always used Aarons.. But after the experience I had today.. I wouldn't recommend Aarons to anyone!! Not even my most hated friends cat.. I ordered a few items and got them delivered with no issue.. My husband also created one and received his as well. We noticed damage to two items one on each of our orders.. Some how the items were mixed up and the pmt methods were confused and swapped and not charged to the correct cards.. That is the first issue, The second us the attitude and willingness to stand behind their service agreement.. Chase, who is the manager and will who is God only knows what there. worked with us.. At first it was great but now that some of the items are damaged they basically said we had to take pictures and bring them in. I am like NO! there was never stated an option to get a new couch even thought the service agreement says.. they said we can take 3 months off.. NO!! send someone out and pick it up and replace it.. Well, Today I called bc I noticed yesterday there was a crack in the top of my dresser that was delivered three weeks ago. Not only that but my husband had to disassemble the sliding door to utilize the drawers.. IT WAS STUCK! Now this?!?! OHHH I was mad.. So being untrusting of the store I called and made a complaint to customer service.. I am waiting on the call from the Regional Manager.. about 30 min after the complaint, I get a rude confrontational phone call from the manager CHASE at the Mount airy NC store.. Say, I don't understand why... he kept repeating that as I was furious bc he interrupted me at work, and basically said I was overreacting and that he did offer to replace it.. He stated he had told my husband he'd replace it.. IN FACT HE DIDNT... Bc I was present for the phone conversation.. I refuse to pay for products that are damaged.. And I refuse to deal with small minded people like Chase and waste money on poorly made products.. I have scheduled a time tomorrow for them to pick everything up Pics are below.. And i will sue Aarons if they don't hold up there end.. I am so mad I cant even see straight. The manager at the store basically made me feel like my time wasn't important, and that he didn't respect me
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January 2022 by Lauren G.
have always used Aarons.. But after the experience I had today.. I wouldn't recommend Aarons to anyone!! Not even my most hated friends cat.. I ordered a few items and got them delivered with no issue.. My husband also created one and received his as well. We noticed damage to two items one on each of our orders.. Some how the items were mixed up and the pmt methods were confused and swapped and not charged to the correct cards.. That is the first issue, The second us the attitude and willingness to stand behind their service agreement.. Chase, who is the manager and will who is God only knows what there. worked with us.. At first it was great but now that some of the items are damaged they basically said we had to take pictures and bring them in. I am like NO! there was never stated an option to get a new couch even thought the service agreement says.. they said we can take 3 months off.. NO!! send someone out and pick it up and replace it.. Well, Today I called bc I noticed yesterday there was a crack in the top of my dresser that was delivered three weeks ago. Not only that but my husband had to disassemble the sliding door to utilize the drawers.. IT WAS STUCK! Now this?!?! OHHH I was mad.. So being untrusting of the store I called and made a complaint to customer service.. I am waiting on the call from the Regional Manager.. about 30 min after the complaint, I get a rude confrontational phone call from the manager CHASE at the Mount airy NC store.. Say, I don't understand why... he kept repeating that as I was furious bc he interrupted me at work, and basically said I was overreacting and that he did offer to replace it.. He stated he had told my husband he'd replace it.. IN FACT HE DIDNT... Bc I was present for the phone conversation.. I refuse to pay for products that are damaged.. And I refuse to deal with small minded people like Chase and waste money on poorly made products.. I have scheduled a time tomorrow for them to pick everything up Pics are below.. And i will sue Aarons if they don't hold up there end.. I am so mad I cant even see straight. The manager at the store basically made me feel like my time wasn't important, and that he didn't respect me
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August 2021 by Yaresli Escamilla
Its good
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June 2021 by Gail Norman
I was lied to by the Manager wanted a riding mower I had done alot of buisness with them they didn't have any mowers at this time...I ask the manager and employees if they could check and see if another Arrons has one No the Manger said no one has any. I called the one in Winston Salem yes they had 3 and could send them to Mt Airy if they called and ask them to. I ask Will if he could do this hold it until Friday a day away and I would be in No he said I won't go get one without money first. There is more to this conversation I called the corporate ppl they said to file a complaint so I did haven't heard anything but as long as Will works there I won't go there.
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June 2021 by Gail N.
Well I filed a complaint with Arrons Corp about Will at this store.I hope they took care of him.I do my business in WS.
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April 2021 by Serina Sanosuke
Its good
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April 2021 by Angela Dunn
These staff was super, super helpful. The manager who has been there for 11 years was so funny and gave my daughter a dollar lol Super sweet...also, the staff was very knowledgeable about the rules and contract. I purchased a couch and love seat which will be delivered Friday! Fast and I'm so happy!
