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March 2024 by David Tilley
She was extremely helpful and great at her job
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March 2024 by Amber Moore
I was lucky enough to get Joann Again this year she is a wonderful asset to your company, Even though I know every year, we’re gonna have to pay in her wonderful personality still yet Put me at ease for some reason, She is absolutely fantastic and I hope that she stays around because I definitely always wanna have my taxes done by her.. She definitely has a way of putting a person At ease Even though I know when I go in That we’re gonna have to pay money because that’s just a yearly thing for us her personality makes it so much easier to handle.Really? I think the only baby complaint I have, which is nothing at all is Obviously I know you have to charge money to have it done but considering you can do it yourself for $25 or on other sites for free, Or if you’re a continuing customer there, I think you should get a little more of a discount, That’s why I started Doing my taxes myself along time ago but the past two years I’ve been too busy so I’ve brought them in and had them done, My only opinion honestly is you have a better discount for customers that stay with you year after year instead of ones that change over, And the refer A friend Honestly Help me because most people I know run and get their taxes done because they’re getting money back. I understand you have to pay for your building and to pay your employees. I just think that possibly there could be a little bit better of a discount for customers that are The ones that come year after year. So that’s really not a big complaint it’s just a suggestion I suppose for the ones of us that have came to you for years.As far as the staff I love it there I absolutely love Joanne, She did our last year and did them this year and I was glad because she just always makes me feel at ease regardless because I know what I’m walking into as far as what I’m gonna owe for the most part, You definitely need to keep her around because she’s awesome!!!
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March 2024 by Alicia Spraker
I had Joann do our taxes electronically and some things happened where the return got rejected. Because of the situation I ended up having to have it printed off, the manager sign it and I was supposed to pick it up when ready and mail it off myself. After dropping off the papers she needed Joann called me 2 days later and told me she tried resending it electronically again and it got rejected again. I told her I was under the assumption that it had to be mailed and mailed only. And she said she just thought she would try but that it does have to be mailed and she would print it off and have her manager sign it and she would certify mail it herself that day. I was a little suspicious of this because I thought I had to mail it so Fast forward 7 days and I thought I would check in with her….. well, I am currently sitting in the office with Jessica, who has been very helpful, and I have found out that she DID NOT mail it and DID NOT even have her manager sign it….. and my return has just been sitting here in the office in the filing cabinet (under completed returns) this whole time. To say I am upset is an understatement!!!!!! This is ridiculous. And they charged me $970
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April 2023 by tina tate
Very courteous and help you get a refund if at all possible but fees and prices way to high..
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March 2023 by Susan Mai
Joann was sooooo helpful.She worked diligently to help me.I recommend her for everyone!!!!
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February 2023 by Michael Grubb
Been going here for 3+ years, this is my last time using Jackson Hewitt.
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January 2023 by Marie
Had an appointment at 1:30 and wasn’t seen until 2:53. Kayla did ours I hope she knows what she was doing. I’ve always used them that’s why it’s disappointing. Truthfully isn’t it supposed to be only just an hour but she had to call D no wonder it took double the time. This is also the second visit despite her saying she’s gonna work on it last Wednesday. Somebody commented below go elsewhere or make sure the plus sized young lady does not do your taxes. I’m wondering if we’re taking abt the same one
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December 2022 by Brandon Farley
Waited the first hour, got tired of waiting went to h&r block put my information in there came back to Jackson Hewitt waited a whole nother hour for the guy to not have a customer for 30 minutes while he looked for a plumber and called around to get plumbing services for his house, the other girl sitting on the computer no customers for 2 hr. I asked if it would be better to schedule a appointment he said he's not doing appointments, the lady next to me was there waiting for her appointment for an hour, don't expect to get nothing done go to h&r block, p.s. he had 7 people for the day, I was 2 of the visits...
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August 2022 by Amanda Hall
They messed up my direct deposit and still haven't got my taxes yet.
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May 2022 by Derrick Ratcliff
Tax preparer was very kind courteous and explained everything to me in terms I could understand ...he got me more if a return than I expected ...I left the office feeling great knowing the extra money he found me I could now get my son more of the things he needs .... just a all around great experience
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May 2022 by Carolyn McNeal
It cost over 600 dollars to fileted for that early refund advance no one tells you this
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April 2022 by Caitlin Collins
Wasn't even going to give 1 star due to the fact no one at this location would even up pick my paper work and look at it just assumed that everything was right when it's NOT!
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March 2022 by Lorraine Johnson
Ashley was very thorough,she went thru everything to make sure she got everything she could for me.she was very helpful,explaining every thing to me.Very friendly
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May 2021 by amanda maxwell
They were very professional and very determined to help me and make sure I was satisfied to make sure all my questions were answered to the best of their ability. I would recommend them to anyone who has questions about taxes or just to have their questions answered.. They were great.
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April 2021 by Tim Thompson
Good folks, easy to work with.
