-
March 2024 by Jenny N Frankie
Great selections. Loved the order online/pickup option. We needed last minute item for travel and it was ready just in time
-
February 2024 by Tyler Smith
Great grooming service!
-
February 2024 by Damon Tomchick
Very good pet store!
-
December 2023 by Edward Huber
Store was clean, cashier was very nice and helpful.Emma has been grooming my dog for over 2 years. She does a fantastic job and if Petsense lets her leave, I will follow her. The people in the grooming salon are great and the store staff are always nice and helpful to me and my doodle.
-
November 2023 by Amanda Carter
Petsence has really been going downhill quick lately. First off, I hardly ever shop there as it is because they either don’t have items available or their prices are sky high. Recently I have been here twice in the last month and both times have been a negative experience. The first time I went in the see their Bettas, they had 3 end caps stocked and ALL of them were dirty, I even seen 1 in particular that was extremely sick that I brought to an associates attention and he just seemed like he didn’t know what to do with it. I asked who maintains the fish and he said he “didn’t know, morning crew?”. I understand he might have been new and honestly didn’t know how to handle the situation so I just let it slide and didn’t make a fuss about it. Now, this last time I went in there is where I feel the need to reach out, I went in the afternoon to 3 associates talking and giggling the office and no one on the sales floor as another customer was patiently waiting at the register. I was going to try looking at the fish again and was horrified when I reached the tanks, every tank had fish in it with ick (some extremely badly). Clearly they have not been maintaining their tanks like they should if it has gotten as bad as it has. Also, the goldfish tank on the bottom was so covered in algae that you could barely see that there was even fish in there. What they should have done was be on the sales floor taking care of their customers and shutting down the sale of there fish while they treat their stock and tanks so they can sell their customers healthy fish. I have heard they are going to be redoing their tanks but unless they train their staff how to maintain them and what to do with sick fish it would be pointless. I have completely stayed out of the whole Angie drama but I will say every single time I went in there when she was working she always was taking care of the fish or reptiles and still would greet me and help me out with whatever I needed. They really lost an asset to their company and it is showing! At this point I will be driving to Winston to get fish and supplies and not even take the risk or waste my time with Petsence.
-
November 2023 by Allison
Overheard the "manager" talking to, and about his employees in a very unprofessional way. Disappointing that these are the types of people you put in charge.Makes me sick.
-
October 2023 by Ashland's Slam poetry
I have gotten 3 fish and paid 70 dollars for a bunny. All of which died from sicknesses they had from the store. The week after getting my fish ALL thier fish were sick! I only had my baby bunny Hazel for a week! Broke my heart. I always do right by my animals. My other rabbit from a different pet store in Winston lived 9 years healthy and happy the same way. I didn't get a refund cuz I kept her body to burry her!I once told a lady working that none of ther pets had water and she said "okay?" And we stayed for 10 minutes and she never even went to look. They fired their manager of 15 years, amazing lady over a costumer assaulting HER. Everything is 3x the price of anywhere else! I do not recommend going here. Ever. Sad we don't have another pet store around.
-
October 2023 by Travis Felts
Not impressed at all. Their fish tanks were disgusting and full of algae and dead fish. They had a ferret in with rabbits and he looked very hungry. And their prices are ridiculous.
-
August 2023 by Blake Chess
Had my wonderful dog in for nail grooming and they were amazing with my pup. Friendly and accommodating
-
August 2023 by Marty McDonald
Very well stocked and knowledgeable staff
-
August 2023 by Linda Floyd (Susie)
Not at all happy with my visit!! To young people were stocking self I asked for help. They acted like they could care less if I bought anything or not. Left and will not be returning. This is the first time I've had a bad visit, most of the time everyone is so friendly and willing to help you!! So those two cost your store to miss around $60!!
-
July 2023 by Rosie Himldins
After finding out what happened to this employee at the store, me and my entire family of 7 will no longer be shopping here and I’m glad to see so many other people and mount airy saying the same thing. Hope the money and the funny irony of s boss wanting to keep getting money from one abusive karen was worth firing the best employee ever and losing so many customers all of whom I imagine would have continued spending a lot more money than that one bad customer ever would. If you work here are planning to work here do the absolutely bare minimum at your job because if you’re loyal, dedicated employee, the boss at the store will fire you anyhow.. again very glad to see SO MANY ppl in mount airy spreading awareness about what happened and encouraging people to shop elsewhere
-
July 2023 by Jilllit Kpol
Maybe don’t fire loyal employees for standing up to abusive customers? Just goes to show ALL company’s crave profit over employees and a company like here that hires ppl on the pitch that the company cares about dedicated employees is clearly a lie.
-
July 2023 by Ariel
If you need frozen mice or rats don’t go here because they likely won’t have them and probably won’t get them in for a week or more. They never have what I need. And their prices are way too high just because they are the only pet store in mt airy. Unless you’re adopting a pet, this place is a waste of time and money.
-
April 2023 by Mary Bowman Romine
Took my friend there she loves it I don't have any pets
