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March 2024 by Will He Is
Chris was great to work with when getting my new iPhone. He was clear and precise about what my options, and was eager to help! Not only did he provide great customer service, but he was quick in getting me in and out of the store.Once we completed processing the order, he installed my screen protector and a brand new case.I love my new phone and he convinced me to stay with US Cellular! If you go in, work with Chris.
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February 2024 by Chris McCollum
Terrible customer service! They made excuses about needing to do their job of transferring over data from phones. Then still failed to do so, I had to go home do it myself and drive back, because they had set up the service wrong. All they did was make excuses!
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January 2024 by Annie McCollum
The associates have no interest in improving the customer experience and would rather make excuses.
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December 2023 by Austin Bohland
Antoine Stewart and Mark Dillard are excellent employees. They both have superb customer service skills. I'm immensely satisfied with the way I have been helped by these two gentlemen regarding my service. I recommend this place to anyone who needs good service and a helping hand. Regarding my cell phone service, it is kinda spotty around town(Mt.Airy,NC). I couldn't go wrong with them. Verizon barely has reception here. I tend to get better reception in Winston Salem, NC than I do in Cana, VA with this service. If you ask me if i would recommend this service to anyone, I would say yes depending on your situation. I only pay $20 a month thru a "basic promotion" plan, bring your own line. This is by far cheaper than anything verizon or t-mobile has to offer. Like I said I couldn't get better reception with Verizon, so for me it's a no brainer. I've never had t-mobile.Thank you again Antoine Stewart and Mark Dillard for your fantastic service! I greatly appreciate it!
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October 2023 by Deborah Brantley
I’m giving a 3 star review but do not buy this case from them by Kate spade. My phone dropped only 3 feet once and the back of it is shattered. On the front of package it said 10 feet drop protection. Tried to pull up warranty website and it’s not working. I bought a tried and true otter box, which always gets the job done. Shouldn’t sell a defective case at a phone store. We rely on them to sell dependable protective products. Disappointing it’s a 1100 dollar phone.
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January 2023 by Katrina Payne
New customers matter. If I have to go down the street after 19 years, clearly you need a loyalty program.
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December 2022 by Penny Smith
Service is bad said they were putting up more towers they haven’t Drops calls
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October 2022 by Lisa Tovar
the service is a nightmare. i didn’t get service anywhere living in NC.. beware on trying to cancel your plan. it has taken me months to try to cancel. you have to call customer service and even then, they still find a way to mess you over. so tired of dealing with them.
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October 2022 by Jerry Branson
Donna is the best she was able to fix my grandson up with his new I phone and he really likes it.
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July 2022 by Misty Q.
You can never get anyone in store to answer the phone. My service is very spotty from Mt. Airy all the way to Myrtle Beach SC. Been with them for several years now and the service and price just get worse every year.
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July 2022 by Brenda Chappell
The wait time is awful, been a few times lately and it's backed up every time. Waiting over an hour. But the guy that helped me, I wish I remember his name, he was great.
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July 2022 by Brandon M Allen
I am unable to publicly voice everything. I experienced inequality, and retaliation by my boss, since starting in July of 2020. I am a former employee of the Columbia, Mo corporate store.
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May 2022 by Candace
If you live in NC, please do yourself a favor and go elsewhere for phone service ! I travel the state often and their service is a nightmare
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October 2021 by Aqua Eye
Buyer Beware! After trying service and phones out for 12 days our final bill was $170.00. Be ready to throw your $$$ away after 2 week rental. Also there billing is very confusing and customer service cannot rectify anything. Thank goodness we didn't say locked in for 30 months of bills for a free phone!
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August 2021 by Seth Porter
Great visit they are so helpful
