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June 2024 by John H.
Set appointment for 2 tires for 4pm. Checked in early. Paperwork printed, keys sent to service area. Was told I would be next. 5:15 pm car not touched. Said never checked in. I have 4 text on phone, paperwork in hand they can not find appointment. Redo paperwork, they told shop to get my car started. Had to ask if they would compensate for the install. Still completed a car before mine. 6:30pm car finished, tech standing around talking. Had to have someone to get my keys. Mentioned this at checkout. Another lie about delay as I witnessed with my own eyes, I guess lying is part of the training
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March 2024 by Evelyn Goodson
They did a awesome job on my daughter
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October 2023 by Lee B.
Its all fine & good if Walmart wants to have locked glass doors on some of there products but they need to allow more employees to have a key to open it for a customer when they want to buy that certain item. I was there this morning from around 8:30am till about 10:30am waiting for an employee to unlock the glass case so i could buy a flashlight even though i press the buzzer few times as another employee told me but still nobody came around that had a key, totally poor service so im gonna have to do as i did b4 and just go to another walmart to get that same item & all the walmart don't have it behind a glass case either
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September 2023 by Barry A.
I live near Mount Airy Walmart, so it was a quick shopping stop for years. I've been putting up with the self- checkouts for a while. Someone could be stealing a large screen TV out the front door and they would have eyes on me. As someone that lives close, I shop there a lot, not only for my large family, but also for my mother. I am a clean, middle age woman. I try to look respectful. I don't look like I have a lot of money, but I am a widow that can provide for her family. I am sick of being targeted for a criminal. I'm just a stressed out mom, doing what everyone else does, but apparently I look like low brow desperate thief. Who would steal a $2 cup, which I got accused of after spending about $200 every other day??? I live ten minutes away, but will drive to Elkin, Galax or King Walmart before ever shopping here again. Many of my relatives and friends have been saying this for years, finally I too have given up on this Walmart.
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July 2023 by Nicole C.
Dear Wal-Mart in mount airy. While the CSM was really apologetic and nice I want you to know how frustrating it is when you have a 5 can limit! You have 2 locked cases overflowing with formula. The sign was taken down and the associate with the key allowed me to get the number of can I needed however the register stopped it. I even offered to make different transactions and was told it is not allowed. I am a single mother of twins! Getting them in and out multiple days for what I could get in one trip is HARD! have them 24/7 unless I am at work in which I can not go into the store because I am working and have to pick them up immediately after. I was told by one associate to have my spouse come back in or my mother. Well no spouse and mother is not close by. So thank you mount airy wal mart for making my life WAY harder than it already is and just know food lion and other stores do not have this limit. I will drive to 4 food lion's from now on before I step foot back in your store! I will go to Elkin Wal-Mart as they do not have the limit. So thank you Mount Airy for letting us moms (especially moms of multiples) down AGAIN! Sincerely the single mom of three doing her very best to keep her head up!
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July 2023 by Brittany B.
If I was able to give zero stars I would give ZERO!. Went yesterday to cash my check and load my walmart debit card. In the past year I've had this card I have not been charged for loading my card only to cash my check. So when I'm told there will be additional charge for loading/depositing money onto my card of course I'm going to ask why? However that must be a serious problem to do since I was then told by the associate conducting the transaction that she would not do this transaction any further!! All over me asking why I was being charged when I've normally not been charged. I'm absolutely sick of self entitled associates thinking it's OK to unjustly criticize or judge someone over a simple explanation being asked for. If you can't do your job better than that go somewhere else because clearly you don't need to be in retail or customer service. If I was being unreasonable, vulgar, and verbally abusive I could understand her behavior but I wasn't! Absolutely never had a problem with any other employee whenever loading before so why now??
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June 2023 by Donna A.
I went in Walmart. Not only did they jack up the price but it scanned a different price on their scanner. To short handed. I love the old Walmart.
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March 2023 by Michelle P.
Just order what you need and have it shipped for free to your house by Amazon or travel about 30 minutes to the one in King, Elkin, or Galax. If by some miracle this store has the basic essentials you are looking for, they are locked up and you cannot find an employee willing or able to unlock the doors. The employees we encounter at the Mt.Airy store are either rude or apathetic to customers. You'll have a much better experience, find what you need, and in less time online or at another Walmart close by.
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February 2023 by Bailey G.
Employees distract and ask to pet my service dog every time we go in. They allow pets in regularly and don't follow ADA regulations
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December 2022 by Samantha P.
My Service Dog was nearly attacked twice today within 5 minutes by 2 different pets people were faking as Service Dogs. They won't do anything about people bringing in their pets lying about them being Service Dogs when it's clear by the dog's behavior that they have no ounce of training. They won't do anything about the pets being in the carts, even real Service Dogs aren't allowed in carts per federal law and the FDA. They also just watch or pretend they didn't see anything when one of the pets lunge at or attack my real Service Dog. They won't do anything if these pets snap at or actually bite another customer either. These incidents today make 5 near attacks in total. There was an incident where the fake actually bit my Service Dog but since there were no cameras in that particular area and the guy with the fake ran out immediately no one could do anything.
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November 2021 by Charlie H.
This place is pitiful. Lack of products and customer concern about theconsumer is sorely lacking. If the customer is shopping in the aisle don't barge into where are you shopping. That just seems like common courtesy to me. If I could give this please zero stars I would.
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October 2021 by Danny B.
Let me share my experience at this Walmart today. My girl friend and I wanting to get a start on this year's Christmas shopping walked around the store just find most items were not priced which is the normal for Walmart now but they also had several items with no prices listed on the shelf's. We walked to the location marked as price checker to find it had been removed. So to keep from running into this problem again I used my phone and scanned items to price check. After selecting several items we proceeded to the checkout area just to find they have now installed two large sections of self checkouts with several employees standing watching this area and only one standard checkout isle with a employee. This line had over 5 people waiting. So we decided after a wait to go to self checkout where we were promptly told what self checkout we could use. My girl friend scanned items as I handled them to her she paid cash on most of her purchase and card on the remaining. We started scanning my items and hit the yes for a extended warranty by mistake and had to get assistance and removing this added charge. Then the employee asked to see my girlfriends receipt because no one had seen her pay for her items. She presented her receipt for inspection and after the employee checked several items and that she had paid as stated all checked out was returned the receipt. I concluded my purchase. We had purchased around $400.00 worth of stuff between the two of us. This employee didn't say thank you or she appreciated our business or sorry for the accusation. I was very offended. Maybe if they would open some registers and check people out they would not have wonder if people have paid. Maybe they should check their registers receipt before questioning someone's honesty. I don't plan on returning to this Walmart anytime soon and I do not recommend it. Go somewhere else where customers service still has some meaning and treat people with some respect!
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August 2021 by Gary K.
My dad and I went into Walmart today for a few items and walked by several, and I mean several, employees who wouldn't even acknowledge we were even there. I went back into automotive to try and find a tire gauge. My dad and I walked up and down several aisles passing by employees stocking shelves. One of the employees with the Assistant Manager. Not one time were we asked if anyone could help us. Eventually my dad walked up to one of the employees asking him where the tire gauges were located and he explained how to find them but apparently couldn't stop stocking to walk us over to show us. Long gone the days of customer service...not that this place ever had provided any to begin with. Walmart has missed its mark in trying to show customers they care. Customers want friendly employees who are willing to help versus the "over there" employees. When I was working at K-Mart many moons ago, we weren't the "over there" and act like customers don't matter employees. We tried very hard to show what made us stand out from others by providing superior customer service. The problem is that if your "assistant managers" don't care...why would employees? It all starts at the top.
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August 2020 by Cassandra J.
This is a COVID-19 specific review for anyone unsure how safe this Walmart is for them or their family. Thursday night about 7:30 we came to our local Walmart only to learn they are not enforcing nearly enough health/safety measures. The check person they have out front thankfully provided a mask for free to a woman who needed one, but the checkers are not very effective because several people took their masks off immediately after entering the store. This, combined with the fact that no employee was distributing carts, and it was unclear if they had been sanitized, meant several people were crowded in the door unable to distance while trying to clean their carts with Clorox/sanitation wipes. Now, right through the door you are bumping into people, some who do not have a mask on, and it is clear that health and safety standards are extremely low. This was confirmed further when I saw people (children especially) touching their face and even once coughing into their hands and then touching produce, toys, a store scanner in one of the isles, and more things in that store than I could count. What was worse is that people not wearing masks blatantly thought it was funny to not distance and intrude on other's space. This was made worse by the fact that no isles had anything set up to try to promote distancing (like one-way signs, enough visible floor stickers throughout the store, etc...). I noticed one family not waiting for a self-checkout station to be cleaned before using it, so we opted for a cashier who we saw cleaning her station as we walked up. We asked her why 20-30 people in the store were not wearing a mask, and she told me they could not enforce the rule because its leads to confrontation which is honestly just sad for these employees. Overall, this Walmart is in no way set up with basic safety precautions right now, and from experience I recommend taking your businesses elsewhere. Target on University Parkway in Winston-Salem, NC, has done the best in my opinion of keeping things stocked and safe, but if you have to stay in Mt. Airy to shop, try to rely on smaller grocery stores or specialty stores for now.
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April 2020 by Tammy W.
Was in the store shopping with my oldest daughter, who is married with a family of her own. Older lady at checkout was extremely rude. Reached into my buggy and took an item directly from my shopping cart. Rudely said "you can't get both packages of toilet paper." Tried to explain to her that I was not purchasing both packs, one was for my family and the other for my daughters household, which she was purchasing. She said that doesn't matter and if I try to come back in to purchase it she knows me and will not let me buy any! Insane!! I asked to speak with a manger who had common sense and tried to explain to the worker that it was ok since my disaggregate and I lived in different households. She continued to argue with the manager, but he let me go ahead and purchase it.
