-
February 2024 by Addie Jones
Friendly , helpful , knowledgeable
-
February 2024 by David Giles
Always great customer service I recommend
-
February 2024 by The Amick Family
H&R Block has been providing FAST, ACCURATE, PROFESSIONAL & FRIENDLY service to our family for a few years. We are particularly fond of Jessica in the Moyock, NC office. She has been the agent handling our taxes since we made the move to them and we cannot image going with another company, let alone another agent, any time soon! Thank you H&R Block and thank you Jessica for your services! It is nice to feel like we are being well taken care of on a personal level.
-
March 2023 by Tori Casper
Miss Patty was the most amazing and nice lady to help me with my taxes ? she warmed my heart and gave me a little more hope in life ?
-
March 2023 by Timothy Krehbiel
Great place to have your taxes done on time and no problems
-
February 2023 by James Miller
Excellent customer service and care.
-
August 2022 by Pat R
Very poor job performance and professionalism from Mike. We had our 2020 taxes done by Mike at this location. Mike bungled our state taxes because he doesn’t know what the Military Spouse Residency Relief Act is. My wife and I printed and brought the MSRRA paperwork in for him and he said “it doesn’t apply to us.” He failed to provide any documentation as to why it did not apply, even when we asked him. So, naively, we took him at his word because we figured he knew what he was doing and filed anyway. After talking to several other tax providers my wife called mike to explain every other provider in the area said we qualify. He was extremely rude to her on the phone. Talking down to her and explaining “he knows what he is doing.”Well earlier this year when it was time to file, my wife and I obviously used a different provider who looked at our 2020 returns and pointed out they had been done incorrectly. So now we are back to this office on the phone, and mike gives the same ole “I know what I’m doing.”So my wife contacted a corporate office and finally got a competent supervisor to look into it. After a couple weeks we were notified that in fact Mike was wrong, like we explained to him several times, and we would be issued a refund for what we paid for state taxes.Not even an offer to amend them.Fortunately the new office we found felt bad for our experience with this office and amended mikes mistake for free.All in all we are still waiting for that 2020 state return because it was amended, and wasted probably 10+ hours dealing with this office to have no apology and no offer to fix their mistake. Also the way mike spoke to my wife is absolutely unprofessional. There is no need to condescend and talk down to someone for asking a tax preparer tax related questions.
-
May 2022 by Wendy Williams
Had our 2020 taxes done here, very expensive. On top of the cost they did our state taxes incorrectly which I found out this year, I called 6+ weeks ago and asked for them to do an amended return for me and they apologized for the mess up and agreed to do the amended return. I’ve called multiple times to see if it’s been completed and I’ve been told each time there were a few people ahead of me?? Even after 4+ weeks?? Still haven’t received a call letting me know these have been completed. I’ll never go back here.
-
April 2022 by E Smith
Not a place I would go to again! Not fast at all. I dropped off on Friday and needed them back by Tuesday and they couldn’t tell me if they lwould be ready. I ended going somewhere different and different company that was cheaper and will have them back to us by Monday. Very rude inside the office! When I grab my paperwork back, they also had other peoples information in my paperwork. When I walked back to return it, she was not apologetic or anything. So not safe to have personnel info in others people paperwork.
-
February 2022 by Skyler Munch
I had an amazing and easy experience and my representative was very informative and knowledgeable and explained everything i had any question about in detail.
-
February 2022 by linda white
Friendly staff and they had my taxes done in a very quick and reasonable time.
-
February 2022 by Linda Staton
Patty is amazing! Great service and very fast process.
-
June 2021 by Florence Alferes
Mr. Mike Bonin is very knowledgeable and explains things so that I can understand the tax language.
-
June 2021 by Mark Stonecypher
Called and left a message on Tuesday, never received a call back and then when I went up there they tried to tell me they were booked and I'd have to go to Elizabeth City 30 minutes away. Absolutely unacceptable.
-
April 2021 by Yvoone Shaw
Great treatment, explained everything
