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January 2024 by Alexandra Matz
My recent experience with Freeman Gas and Propane was nothing short of exceptional. The team, consisting of Stephanie, Bucky, Jason, and Staci, provided service that was truly above and beyond. Their kindness, friendliness, and helpfulness shone through in every interaction.They were incredibly thorough in addressing my needs, ensuring that all my questions were answered with clarity and detail. What really stood out was their unwavering commitment to resolving my propane situation, showcasing a level of dedication that is rare in customer service today.As a company and as individuals, they have earned my highest recommendation. This was undoubtedly a 5/5 experience for me, and I am grateful for their outstanding service.
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January 2024 by Steve Maloy
After 3 days since I requested delivery they still can't give me a delivery date. I am a 10 year customer.
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January 2024 by bonnye williams-mcgeary
Gas price is high and wanted to switch tanks 4 months and did not pick up tank.
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December 2023 by Mark Kloenne
Highly recommend great people professional all the way.
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November 2023 by Bryce Russell
Service techs are nice to deal with and somewhat helpful. Dealing with gals at the desk in Murphy is a real painful experience. Thompson & Heritage Gas are both only a few miles away. Might be better off trying one of them on the customer service end if you don't like to argue.I welcome a call from the owner to discuss what customer service might intentionally look like...
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July 2023 by Lauren Barron
Absolutely the best customer service I’ve ever encountered!! Super fast and reliable. I am definitely a proud customer!
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January 2023 by Noneya Buisness
This company has grown faster than they have the ability to keep up...they have proven time and time again that they cannot handle the accounts that they honored to keep up....customer service is not very friendly over the phone and definitely not a good source of any information....goodluck to anyone who goes with this company and its inability to honor its commitment to their customers in the community.
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June 2022 by Steve B.
I had the opposite experience with Freeman Gas. We purchased the home about two years ago. They have filled the tank as requested. Before I signed the forms, they explained them to me. It was my prerogative to have the autofill option (which had been explained to us) turned on. The only gotcha that I experienced was that when my wife passed and I moved the service to my name, they didn't mention that I should check the credit card being used for the payment. I won't dock them a star for that. They appear to be a good small company that I have no problem doing business with.
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March 2022 by Dawn Murphy
I can’t give enough praise to the employees of this company.. they came out last winter to help with my mothers propane gas fireplace many times to try and repair it.. they were just so helpful and kind.. in the end she had to get a brand new insert.. and this year it’s perfect.. thank you to all of you for your help
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March 2022 by Jane Smith
Such nice people,they are very busy with appointments for installs so a bit of a wait to get the job done.
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January 2022 by Diana Williams
Paid for gas and it is in the 20s tonight and they said not their problem, I have a 7 yr old granddaughter. Very poor customer service!
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September 2021 by Joseph Farrell
First experience with them. So far the services have been good & I would expect it to stay that way! They give no indications of poor services to us or anyone we have spoken to about Freeman gas!
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May 2021 by Jodie Hirtler
They have long treated us kindly and with utmost professionalism.
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April 2021 by Elizabeth Spring
A pleasure to do business with. Friendly and helpful.
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December 2020 by Mollie Pippen Folmar
As new residents of Murphy, we were impressed with their professionalism - would highly recommend their service.
