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November 2023 by Keri Wilson
I called for a recall. Left messages and never heard anything back. I called 3 different times to get a part ordered.
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September 2023 by D M.
I'd give it a zero if I could..we've always dealt with "Jacky Jones" for over 10 yrs & have even referred friends & family to them because they always treated customers with respect & dignity. Since it switched over the "VRC" it's has went down the drain, into the sewer & straight into the pits of hell!!! there's only 2 salesmen that work there that are like they should be a "family" all the other good ones got ran off because they were honest with the customers & they didn't feel comfortable treating them like poo, I say that because the 2 that's there now care about their customers & are nice & doesn't be little you like the other ones thats new especially the new owner & the finance mngr! they could care less about any of the customers. I was Interested in trading & they were asking $13k above msrp & my personal bank said no that it was priced way to high..I went back & told them that & was told we'll we ain't coming down when we can sell it at for that price at auction , i then told them to sell it at auction then that I couldn't believe they were being so greedy just to line their own pockets. a cpl weeks later a friend went to their "by back program" and traded his older car for a "new to him" car. was told everything was good to go only to find out the car isn't even financed through who they'd put on paperwork!!! He told VRC what was wrong & was told by finance mgr that it was now his problem! DO NOT DEAL WITH THESE PEOPLE!!! based on the the way I was treated, & my friend along with a lot more people Ive talked to..I can't imagine how they treat the rest of the employees that have a heart & care about their customers! SHAME ON YOU VRC (Mgr & Finance Mgr...if you want to call them that) for being jerks to people that pay for your lifestyle, home, car, food etc! y'all need to take it down a notch & not think your all high & mighty because you sit behind a desk lieing to people...your time will come to face judgement on that! everyone needs to go to Jacky Jones used cars in hayesville if you want a trustworthy salesman, mgr etc...or even Bill Holt in ga, both places treat you like a person & are very nice & aren't pushy, rude or heartless!
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June 2023 by John-Paul Collins
They really take care of business and even gi e me a break for being a combat veteran. I drive 40 minutes and pass two other Chevrolet dealerships to go here. Great place. Thanks service department...
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June 2023 by Anthony Hedden
Very positive people that work there. A very clean establishment.
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May 2023 by Juan Paulo
They really take care of business and even gi e me a break for being a combat veteran. I drive 40 minutes and pass two other Chevrolet dealerships to go here. Great place. Thanks service department...
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January 2023 by Lorraine K.
Purchase a part from the Parts Dept. and took it to the repair shop to get installed. It was a 'bad' part and they gave it back to me to return to Valley River Parts Dept. When I took it in to exchange ( an hour later) the MANAGER said I would have to pay for another one!!! He said because it was taken out of the package???? WTF... How do I know if the part is bad.... by looking at the package? A bunch of idiots at this place!!!! They have a Parts Manager who is this inept??
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August 2022 by Tom F.
They absolutely reneged on a order for a new Corvette...we placed and specked the order in September 2021 with the Jacky Jones Chevrolet store for $3,000 over msrp, when Valley River took over, the GM would not even talk to my wife, we then heard from an employee that Valley River wanted $30,000 over msrp...a deal is a deal and these are dishonest people, Tom Fraser
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July 2022 by Samuel Borrelli
New owner, Valley River Chevrolet, but same great service. Everyone is friendly and helpful. Service department is efficient and quick.
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June 2022 by Devan devan
Stayed on hold for 20 mins just trying to ask a question. No one ever helped me. It's ok act like you don't want my business then you don't get my business.
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March 2022 by Jamie Deren
Great place for service!
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February 2022 by Adam Morgan
Do not take your vehicle here. Watched the service advisor Matt tell a customer her car would need a new engine, when it didn’t, and he paid her $1,000 under the table to buy her car off her. He turned around and fixed the very minor issues and sold it for $6,000 to make a profit.
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February 2022 by Gregory Michael C.
Not sure why the owner does not push for Yelp reviews, however we will start it with 5-stars! With a very poor experience at Ware Chevrolet, we took my widowed friend directly to Jackie's for a second opinion! Not only did they diagnose the car correctly, the price quoted was very, very reasonable. Great and fast service plus the two gentlemen that were the service writers knew what they were doing, unlike Ware Chevrolet! Great job guys and feel very comfortable with sending her to Jackie Jones for any service without our being present!
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November 2021 by Chuck L.
Brought my car in for repair was very specific what was wrong. They said a code showed and that would fix all problems. Cost me $1,500. NOT ONE ISSUE WAS RESOLVED. Returned car approximately 24 hours later. Now they said problem is spark plugs. They charged me almost another $500. for plugs. Car now runs. They charged me $1500 to fix nothing I wanted fixed. They said it would fix it but did not. Tried to speak with owner who in my opinion yelled and screamed at me because I pointed out that nothing I wanted fixed was.
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September 2021 by Kyle Geyer
Great place to get your GM vehicle serviced. The alignment guy does a great job ?Services: Engine repair
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August 2021 by Frances Burrows Davis
We love them they are ready for you we were in and out in less than an hour !!! Great people
