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November 2023 by John Chirogianis
Great experience overall,we had climate controlled unit for 2 1/2 years. Upon emptying almost all furniture had superficial powder mold, frustrating when you pay extra for climate control and still get mold. When I Called asking for some type of compensation, was told to file an insurance claim. Not much compassion from person I spoke with. Just be aware of the extra cost for climate control, might not be worth it!
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October 2023 by Cmo Cnotes
Great storage place in a good location, downside being that the driveway near the gate needs maintenance and theres a good pit to sink your tires
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June 2023 by Jim Langill
Rented 2 units for 2 months. One unit was in the green lot, one in the orange lot. Everything went well, people on the phone very responsive and available 7 days/wk and 12 hours a day (8:00 - 20:00). Only issue is the area just outside the entrance gate to the orange lot...many ruts, which bounces your goods around. It is also on a highway, so exiting is important to leave quickly onto the highway, but with the ruts, again, it will bounce your goods around. This to me is a serious issue, as a storage facility should have smooth access. The area needs a lot of work.
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June 2023 by Laura D
UPDATE: After leaving the review, this was fixed at least. Was reached out to by someone in admin, after several calls from previous months. Original calls was told it couldn’t be closed but admin was able to take care of it finally. Make sure to take pictures of empty units at the end of your rental with time stamps. Make sure to get names of all you speak to for references as well to make it easier on all involved. Admin was professional and very helpful with the two month battle of trying to get this canceled, headache ended.One month in for our rental, the gate refused to close until after we cancelled our rental. Been fighting with them for two months to cancel our rental so BEWARE this storage, they will try to bill you for months you don’t use if you aren’t careful!
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June 2023 by Charles R H.
I rented a small storage unit from this company renegade storage on highway 129 North over the line to North Carolina from Georgia. I read it there smallest storage unit it started at $44 and ended up at $60 within 3 years. I paid consistently on time and had no issues during my 3-year use. That all changed when I decided to move out of the unit at the end of April 2023. I took myself off auto pay and also talked to one of their associates on May 6th to let them know that for sure I was gone. Well evidently their line was they have no people over there to look and it's all done remote. That's not my problem but since I didn't send a picture of a clean little 5x10 unit within a month they had decided I owed them $277. They are blood suckers they keep track of the fine print because these guys want every single penny they can get out of you. So instead of thanking me for being a great customer for 3 years and passing on the word I want to pass on the word to never use renegade storage part of copper management as far as I understand. I promise you when you get ready to leave you'll be very unhappy. Oh also said it was climate controlled and that was just a flat lie and someone had already come to my storage unit and realize I was gone at the end of April I still had to pay for May just cuz I raised. so much Cain. Don't use these guys.,
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November 2022 by Karen Allen-Graves
I've only recently rented a unit from them but there was a few units to chose from and the prices are really good.and I actually got a special on mine,first 3months rent 1/2 price!would definitely recommend them to anyone needing to rent a storage unit!I must ad they are super convenient only a little ways past dollar store on hwy 19/129,right on road,and very secure!
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November 2022 by Karen Graves
I've only recently rented a unit from them but there was a few units to chose from and the prices are really good.and I actually got a special on mine,first 3months rent 1/2 price!would definitely recommend them to anyone needing to rent a storage unit!I must ad they are super convenient only a little ways past dollar store on hwy 19/129,right on road,and very secure!
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May 2022 by Jomayne Buehler
We needed a storage unit for about 2 months to store our entire home of furnishings until we could close on a new home. We chose Renegade storage in Murphy. We paid $300 for a climate controlled unit per month. When we moved our furnishings out we realized that this unit’s outside walls are NOT sealed where it meets the concrete floor and water seeped in from outside (again zero sealant just a zink wall meeting concrete foundation) and soaked our 3 brand new memory foam mattresses, boxes and furniture stores against this wall. It is not worth the damage we now have to our furniture and absolutely not worth $300 a month! How can a unit be climate controlled if the walls aren’t even sealed at the floor?! We contacted the office immediately and they have not bothered to call us. Do not store here if you are looking for a dry storage unit!
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April 2022 by Kelly Gardner
Worst customer service ever!! It takes about an hour to make a payment. If you don’t pay exactly on the first they lock you out of online payments. Then they charge you to pay over the phone. But the csr can never get you payment to process. I always have to make multiple calls to them. Most of the work from home with screaming kids in the background. Terrible way to business.
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December 2021 by Edward Wylie
Nice facility. Security cameras everywhere which is good. Reasonable prices.
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October 2021 by Joseph Farrell
Place gave us exactly what we needed!We came to find out storage areas are hard to find, we tried several others & all we got was on the waiting list. So if you are looking into a storage unit do it as early as you can!! Space is not as readily available as you think
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May 2021 by Dan Vaughn
Renegade Storage changed to new ownership around March '21. I've been a client for 6 months with 3 storage units and never a single issue until the new owners took over. Auto payment did not transfer across and even though they took my payment for March I was locked out Apr 1. Back and forth on the phone until they could find the receipts and new payment could be setup again. Then the gate was broken so I couldn't get into my storage unit. I drove 2 hours to get there and couldn't access my personal property. I drove the 2 hours again on May 1 and the gate was broke again. We are building a house in the local area and I cannot access stuff that needs installed. I called and was hung up on after they said 'sorry, nothing we can do about it.' How about having a local office instead of trying to run it from another state? Don't waste your time or money. Find a local storage company instead. I'm moving my stuff as soon as I can actually get access to it. They won't even offer me a discount for not providing me access to my property. You don't even get email notifications of payments made. You actually have to log into their website just to make sure paid shows.
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August 2020 by James Adcock
I highly recommend this place for anyone looking for a friendly and reasonably priced storage option. I rented a unit there for about two years and even when behind on paying they stayed friendly and understanding of my situation. If I ever live or need storage again I'll definitely call them before anyone else.
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August 2020 by Jessica Frechette
Very clean and secure. Well maintained property. Not very many climate controlled options in this area so that is a big plus.
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August 2020 by Rob Laffoon
Best storage facility in all of southeast NC/NW GA!