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February 2024 by Kevin K.
Will not let me swap out birks for a size smaller, because more than 30 days from Christmas. It's Feb 9. New in box unworn. Was a Christmas gift from my wife and I don't live down here. First time back down. 160$ thrown away. I'll order off line next time. Was trying to support locals. Wouldn't cost them a penny to swap out. So be it.
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September 2023 by The O.
This review is from last year but the experience was so bad a year later I still am upset about it. The place is very expensive. I got into a screaming match with some dump older employee because someone else rang up my sale. When we walked in there he approached and gave us his life story, I walked away from him because I did not care, I'm here to shop not be your therapist. Then I talked to someone else that was interested in working and selling me something instead of complaining to a customer! When the other employee rang me up the fat old guy started yelling at me so I yelled back. Apparently they work for commission, but still you don't talk to customers like that.
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August 2023 by Denise L.
The lady that helped me out was awesome! I was having foot pain and she knew exactly what I needed. Got the Oofos sandal, after just a few days of wearing them my foot pain is gone. These sandals are worth every penny !!! Already recommended website to friends! Thank you so much, you saved my vacation!
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August 2023 by Sarah Markert
They have a nice & unique collection of shoes for sale. The Powells Point Location has the best selection of flip flops & Xtra Tuffs. The Kitty Hawk location has the best deals. The Nags Head location has the best selection of sneakers and sandals. If you had to pick one of them to visit- it would be the Nags Head location considering they have the most selection and stock in my opinion. Finding your size in something you want should be easy. Or they'll order it. Prices are decent and if you have a rewards card you can earn money towards a new pair of shoes after purchasing 10 pairs. I just earned $43 towards a new pair of shoes which is great considering I have 2 school age growing boys. The amount you are rewarded is averaged by the amount you spent on the 10 pairs. All locations are clean and well organized. The employees are friendly and accommodating. And they have great shoes, bags, clothing, and accessories.
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August 2023 by Robin Parker
I bought a pair of shoes when on vacation, they didn't work for what I wanted. I don't live nearby, so it was 3 months later when I tried to return them, never worn, with the receipt. They wouldn't even give me store credit. I'm posting so you'll know not to expect anything past their 30 day return policy, which isn't thoughtful of the vacationers
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August 2023 by Melissa Robinson
They had a wide variety of shoes and purses available, staff didn't seem that interested in helping us, had to wait 5 minutes to get rang up.
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July 2023 by patricia wood
I shop here every year while on vacation. This year I purchased two pairs of shoes after a long fitting session; the young male employee who worked with me really went above and beyond in helping me find correct sizes and colors. I really appreciate such good customer service!
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June 2023 by Ashleigh Swett
Lots of shoes. The ones you want. Hey Dudes, Crocs, OluKai, etc.Nice accessories and cups and stuff too.Staff was chill. We had an overcharge issue (sticker was lower than computer), and the refund took a bit, but they were pleasant, so no big deal.Middle aged, longer haired gentleman validated my parenting. He gets 5 stars also.
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June 2023 by Andrea Havrila
Helpful staff. They were able to answer all my questions
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June 2023 by Vic Overton
Go here! Do it! You will not find a better place for shoes on that Outer Banks! They carry a ton of brands, and they have the largest selection of Olu Kai products I’ve ever seen! The staff is highly knowledgeable, attentive, and very friendly. For my fellow veterans, they offer a military discount as well!
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June 2023 by Patricia Dugo
Great selection. My family and I ended up going 3 times.
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May 2023 by Brittney Ingrao
I bought a few pairs of shoes when I was home visiting my parents two weekends ago. I was unsure about the size and wanted to compare the next half size up. Since Sound Feet did not have the size so I had to order directly from On to compare. ( I try to only shop local and support stores on the Outer Banks after growing up there and visiting my family frequently). After receiving the size from On I determined that it was unfortunately the better fit and needed to return the smaller size to Sound Feet. After reading online that they have a 10 day return policy, I called the store to see if they could assist and make an exception since I lived in Richmond and I was two days outside the window. I was SHOCKED when I was told that they could not issue a refund due to being two days outside the window and they didn't have the next size up to exchange.I have worked in retail management for the last 10 years and while I understand and respect a stores policy, I also understand that exceptions are able to be made especially for people who go out of their way to support your business.Extremely disappointed in the customer service and will not 'shop local' if it comes with a headache.
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April 2023 by Jeff Sadler
I guess i spoke with an owner.. what an education on shoes,where made,quality of different brands etc... i bought 2 pair!
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December 2022 by sean brophy
Dane is always so helpful and knowledgeable about the proper shoes that will make sure you feel better after working on your feet all day.
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November 2022 by Jay Zeh
Excellent selections here. A lot of shoes in stock. Friendly staff.
