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January 2024 by Laila Davis
I brought my wife’s vehicle in after a roof and collision. They fixed the bodywork and painted the car. . There were lines in the paint where the paint ran, and when I addressed this with management, they told me that that they did not paint that particular part of the vehicle and it was pre-existing so they wouldn’t do anything about it.
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January 2024 by Amy Trantham
Laura is very good at her job. Kept me up to date on the job and made sure everything was perfect!
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December 2022 by John Clay
Coastal Collision does good work. Gina helped us with our insurance claim. We were satisfied with the work.
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October 2022 by Michael Weary
Great customer service and great work. Wes and Ashley were great to work with
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April 2022 by Marie D.
Such a wonderful and helpful staff. I've been trying to find a shop that can help put my car back on the road quickly. I called Caliber Collision and spoke with Robert he explained the whole process with insurance and the repairs. I sent over my estimate and he reviewed it with me going over everything and answered all of my questions. I was able to have my vehicle towed into the shop and they had me back on the road before some other shops said they could even start looking at my car. I want to thank the whole team so much for helping to get my car back on the road as fast as they did. Your employees are amazing and made the whole process painless.
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July 2021 by William Dawson
Great service let you know about the work when done
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June 2021 by Robert Emerson
It's a wonderful shop great and friendly staff, the name changed however the staff is the same. Those guys know what to do and how put your car back after a accident.
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March 2021 by Diane Lavoie
Very professional staff. They explained everything that needed to be done and scheduled an appointment that worked for both of us. The estimate was reasonable and they delivered the finished vehicle on the day they said it would be done. A big thanks to Ashley and Jaime.
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February 2021 by hansel bridges
They do great work and they are super friendly to customers. Bring your car here if you want it fixed correctly.
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January 2021 by Nick Frisoli
BEWARE!!! AVOID THIS BUSINESS!!! MUST READ!!!I hadn't planned on posting this but after today's interaction with Ashley (see update at bottom), I felt I had to help others avoid this place.INITIAL INTERACTION: I contacted American Coastal Collision (ACC) and spoke with Klaus Langemann (Owner). He stated prior to repairs that they do not report to Carfax. THAT WAS A LIE!!! I LOST MONEY ON MY VEHICLE TRADE DUE TO DAMAGE REPORT!!! To top it off, they didn't even fix the vehicle properly. I had to return a second time for them to correct their unprofessional work!I was involved in a fender bender in a parking lot (other driver at fault). The damage was extremely minor, so filing an accident report or insurance was not necessary. Six months later, while trading my vehicle, I was baffled to find a damage report on Carfax!!!I contacted Klaus and explained the entire situation in depth: I contacted no other body shop, all transactions were handled with cash, the other driver did not file an insurance claim (nor did I), the dates of their estimate and Carfax damage report were the exact same day and I never gave my VIN to anyone but ACC. His response was, “well, it wasn’t us.” I reiterated that there was no possibility it was anyone else. Klaus then became very agitated, rude and began raising his voice at me. I was in disbelief? That’s how a business OWNER handles customer’s concerns? He then contradicted himself, stating it’s possible that their estimate software (CCC) released the information to Carfax. I requested that he call them to verify and he responded, “well even if they did report your info to Carfax, they’re not going to tell me the truth.” So, you entered my information into a system you don’t trust or even know what they do with that information….? Unbelievable!!!RESOLUTION: I had some scratches on my new 2019 Chevy Silverado from fender flares that came installed on my new truck. I was hoping he would agree to attempt to buff out the minor scratches as a courtesy and call it even. He finally agreed to look at it after multiple requests, by stating in a rude tone, “I’ll look at your truck!! Are you happy now!? Just bring in your truck!!” and then hung up the phone on me. When I arrived, in person, his abrasive demeanor changed but he still REFUSED TO DO ANYTHING TO RESOLVE THIS ISSUE. Not surprising!He also stated that in 35yrs of business, he has never heard of this before. ANOTHER LIE!!! While explaining my situation to an acquaintance, they explained a similar experienced with ACC regarding incorrect data being added to their Carfax after having body work done at ACC. It ended up costing her a $3,000 loss on her vehicle trade. The Carfax reported the damage was far more severe than it actually was: air bags deployed, structural damage, etc. NONE OF THAT WAS PRESENT IN THE ACCIDENT AND HER ESTIMATE PROVED IT!! ACC refused to help!! I have also spoken with multiple vehicle salesman who state they have seen similar issues come from ACC relating to trading in vehicles.UPDATE: Called today (months later) regarding another matter, hoping to give them a second chance by fixing a small scratch on my new vehicle. Explained my previous experience to ASHLEY and was met with the same attitude, “We don’t report to Carfax.” She then said, “let me stop you right there because we don’t have any estimate availability until the end of February, so we can't help you!" WHICH WAS A LIE!!! That's three months later. I had a coworker contact them to verify with Ashley that they had availability for the following Tuesday for an estimate.... 3 days later.... GREAT CUSTOMER SERVICE ASHLEY!!!CONCLUSION: NEVER TRUST AMERICAN COASTAL COLLISION, ASHLEY OR KLAUS LANGEMANN’S BUSINESS ETHICS!!
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January 2021 by Eddie Bellis
Good service. Quick and helpful in giving me an estimate.
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December 2020 by Van Page
They were able to get most of the work done, but had to send me to the dealership for electrical issues.
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December 2020 by Kim Aytch
Used them for a geico estimate. They lady who took the pictures was quick and friendly. Took very detailed pictures and had them in to geico by the end of the day.
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September 2020 by Alicia Luna
These guys are super friendly and professional. They gave me a quote the same day, ordered the part and called to schedule the appointment. Everything went exactly as they had said. I highly recommend theses guys.
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September 2020 by John Whittemore
This is the absolute BEST place to bring your car. I cannot give enough praise to the staff at American Coastal Collision. They clearly take pride in what they do. Their customer first attitude is superceded only by the quality of the work they do. They truly CARE about their customer base and it shows as they "take you by the hand" from start to finish during a time when many customers are feeling most vulnerable.
