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February 2024 by sean Granville
The store needs to be updated, and the bathroom stinks.
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February 2024 by Angela Durkin
Dark, smelly, and messy.I don't know how people "hang out" in this place. I only went because my daughter wanted to show me a couple of stuffed animals she was into!
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January 2024 by Robin Kanuck
The store has a great selection of books, magazines, gifts, etc, and I do appreciate the "bagless" policy. However, I left much sooner than I planned because the appearance of the store is so depressing. All the walls are painted black and it gives it a dark, dingy, dungeon-like atmosphere. Lighten it up! Redecorate! Hang some art on the walls! Take a hint from the Barnes & Noble chain. Make the store as magical as it should be!
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January 2024 by Kim Morelli
Gotta love a good bookstore!
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January 2024 by David Lyons
Lots of books, great staff, plus a wonderful coffee shop. I had to get a membership
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January 2024 by martha m
Very friendly staff and good selection of books
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December 2023 by Jane Maulucci
A chain bookstore that treats you like you matter! Go retro and step into a store to find your next great read.
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December 2023 by Betty Jones
Quiet, clean, and with a great selection of books. The only downside is that their ladies' room was very run down and dingy.
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December 2023 by Lord Beerus Hakai God
I've been shopping at this store for many years. Overall this store is wonderful and has the most available merchandise for sale and in the merchandise is always in pristine condition. The associates are nice friendly and professional and definitely try their hardest to help you find everything that you are searching for when you walk in the store. However, in my opinion there is one associate that stands out above the rest of the staff. Her name is Taryn and I had the pleasure of speaking with her as a customer. Ms Taryn was so kind and bubbly and charming yet professional when speaking to me and she is such a huge refreshing breath of air for her customer service experience compared to other retail businesses in the area of that specific store. It is individuals such as Ms Taryn that make me beyond confident that I can walk into the store and find whatever I am looking for and leave with as much satisfaction as humanly possible as a paying customer. Overall I would grade the store with a grade of A and Ms Taryn's customer service as an A++. I recommend anyone to go out of their way to go to the New Bern branch of books a million in the hopes of having the same customer service interaction with Taryn as I just did.
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December 2023 by Thomas Battista
Bought 6 books. They gave me the books with my receipt and said they were a bagless store. I said it was raining. They told me to bring my own bag next time. I told them they won't get my business again. They don't want people to use plastic bags but they sell some books wrapped in plastic.
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November 2023 by Vampwalker
We loved the selection and prices qrent bad for the quality you get.What really makes it great is the amazing customer service especially by the one that goes by tim.
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September 2023 by Felix Mirabal
Books-A-Million,has a tremendously huge amount of fine quality books,in their inventory; hence their marvelous company name.If they do not have your preferred selection, they will most certainly order it for you! Stop by and ask them. They compete extremely well, with local libraries & thrift sales, because of their low priced sales.Large amounts of Book Sellers in general, (hint) purchase books locally and become huge sellers on Amazon & EBay,enjoy your reading....
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September 2023 by Big Lizard Gaming
The staff is nice and has an insane selection of books I personally bought Rhett and links book of mythicallity from there and so far have been loving it definitely plan to go back and get more
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September 2023 by Patricia Hanson
The layout of the store makes it a little difficult to find what you're looking for. but the friendly staff are more than happy to help, and ohhhh. the smell of books!
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August 2023 by Tonya Woodard
I love book stores and this one didn't disappoint. Very well organized and spacious. Sale on lots of bonds in different sections. Was worth the drive to New Bern
