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November 2023 by Jeannie
Jami and John were amazing. Very knowledgeable, great listeners and they respected my budget as much as I do. Both were outstanding in every aspect. If you want a great vehicle while receiving excellent customer service go see Jami and John at Mazda of New Bern.
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November 2023 by Michael Tully
I first approached the Mazda dealership about 4 days ago and James came right out and welcomed me to them. I had planned to just look around and checked out some of the cars. Three days later I’m driving out of the lot with a brand new Mazda c-x5 and couldn’t be happier. With James and John going through the ins and outs of the car and without any pressure from them I felt that we made the best decision . Michael Tully
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October 2023 by Randall Schmidt
Absolutely awesome experience. Exceeded expectations. I was in for an inspection and received a car wash and vacuum, a pleasent place to relax while waiting and even a video by the inspector who topped off fluids and put air in tires. Love this place!
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September 2023 by Randi Gonen
Buying a car with this dealership was easy and hassle-free. Everyone I spoke to (Jami Watson, Maggi Frederickson, Tony Brady) was helpful and courteous. No one was “pushy.” Jami Watson, my sales agent, listened and got me the car I wanted. She drove over two hours to deliver the car to my home and spent all the time I needed on the paperwork and to teach me how to use the communication/entertainment/GPS system. Even after the purchase, she has contacted me to ask if I have any questions.
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September 2023 by Devin Fletcher
Exceptional service. The team worked to get me exactly what I wanted, including driving 9 hours to get it. Whilst I waited they supplied a loaner car so that there was no inconvenience to myself or my family. Nice work Kia!
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September 2023 by Kathy Carter
I made an appointment to address a recall on my vehicle and was able to get it taken care of the same week.I was in and out fairly quick and got a car wash on top of it.Everyone was super friendly
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September 2023 by David Deitz
Very satisfied with service appointment. Had both warranty and regular service work done. Work was done quickly and efficiently and I was informed about progress. The service writer was very friendly and professional in talking with me. Would highly recommend Kia of New Bern.
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September 2023 by Katelund Jones
I highly recommend Kia of New Bern! My husband and I had an absolutely wonderful experience! Jamie was our sales person and she worked with the sales manager to get our payments as close as possible to what we wanted, she understood that if the numbers didn’t work for us we were going to walk away. We weren’t haggled nor did we feel uncomfortable at any point. They also have us a really good deal for our trade-in. Jamie and her team made the whole process so smooth for us, we were in and out in about 2 1/2 - 3 hours.
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August 2023 by Marcus Ferguson
I had a great experience. The sales consultant asked enough questions to understand exactly what I was looking for. The vehicle was completely clean and problem free. I highly recommend KIA and will continue to be a loyal customer. I especially want to thank James for all of his assistance.
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August 2023 by Juanita Tomson
They were very courteous and very professional. I had three recalls and a bad tire. It took less time than I feared for the recalls, and they washed my car! My only complaint is that, as with all dealerships, their charges are too high. I paid for the diagnostics but went elsewhere for new tires and minor repairs. Once out of warranty - way too expensive! But really nice service writers.
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August 2023 by Catherine Hackett
I was given an estimate when I checked in. When the multi-point inspection had been completed I was given a video of the various items checked and given the option to replace a dirty air filter which of course I approved they do. The service writer was courteous and professional and my car was washed and vacuumed when it was returned to me. I love getting my Kia serviced here.
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July 2023 by Kelly Toce
Fantastic experience with this group. I contacted them about a Mazda and asked if they would bring it 70 min away to my homeFor a test drive. No problem! They were here that afternoon. My salesperson Jami was very knowledgeable on the brand and was not high pressure. We closed the deal within 24 hours. Finance manager Lauren was great too. Highly recommend!
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July 2023 by Linda Guthrie Chidsey
Service was great, employees are all friendly, helpful and accommodating. I was very pleased with the care and cleanliness of my car when the service was completed.
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July 2023 by IRIS BAYS
I’m not sure what is worse the car sales man who never introduced himself and was invasive right from the start or the manager who told me my car wouldn’t start after the sales man drove it to their maintenance bay. I have never had this bad of an experience at any dealership. I think that their sales team definitely needs some training. This dealership contacted me to bring my vehicle in and wasted my time because they informed me in person that they were not interested. I wouldn’t recommend this dealership to anyone I know let alone buy another Mazda again.
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July 2023 by LeeAnn Krauss
I absolutely think this is the best dealership ever! Beautiful clean lounge, complimentary shuttle service, personalized service! They are the best! Plus my car now looks like a millions bucks! The staff is so friendly! Thank you for everything!