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January 2022 by Yarenis M.
Walmart supermarket located on Martin Luther King Street when it employs people it does not place them in a position assigned to help and collaborate with customers. On the contrary, it puts people in areas (electronic department) that cannot assist the client. Yesterday at 8:55 am I went to buy a TV and my experience was horrible. When I bought the TV, the person who attended me I think he should have stayed home that day. After buying the TV I had to go back to the store since the remote control was missing from the device and it was not included. The person hinted that we wanted another free remote control. I told her that we had the TV in the car so if she wanted, we could bring it to her and try it out and make sure the TV and the new remote worked. Conclusion the remote control that he provided us never worked on the TV. From 8:53am to 1:00pm we were dealing with an inefficient, rude and despicable person. Walmart should make a better choice in your employees and put them in the departments where they can serve the customers who, in the end, are the ones who pay. My claim will go ahead with the district manager or someone higher up, you can bet on that. The customer's time and money are valuable.
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July 2021 by Jay A.
So my fiancé and I had went into here a couple days ago and we were picking veggies at the veggie isle for our work week and everything was out of date and/or bad. If you did not know, you could use vinegar to bring spinach and arugula back to life but that is not the point. They need to stock better products or at least get the old stuff out off the shelves!!
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May 2021 by Harry O.
Shop here sometimes. Have a medical exception for not wearing a mask. Door greeters always assholes about it. Amazon gets most of my business.
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December 2020 by Exie H.
There is ABSOLUTELY no excuse for having only 2 registers open! There was 4 but watched 2 cashiers close while people are in their lines! We waited over 45 minutes to check out! Took less time to fill the cart! Don't tell me to use selk check, if I wanted to work for you I would apply and at least get the dang discount! I will shop at food lion from now on! Walmart is horrible!
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September 2020 by Shaun G.
Suggestion : as a former healthcare professional every Walmart should have a staff member or two that knows CPR . FYI just in case. With a CPR tag ...
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May 2020 by Susan M.
I'm very disappointed. An item was labeled improperly. I had purchased before so I thought it was on sale. Tragically, my bill ran up to $100. I started looking, asked and was told that they would refund 'one' of the purchases. 'They' didn't know 'who' had moved the boxes. It seemed a little insulting. Did they think I had moved them? So I contacted customer service. 'We forwarded back to management at the store that will call you.' The documented that they tried to call me twice but no message. I received a message from my sister today so apparently my box isn't full. So customer service sent the info back to the people that disappointed me. Now customer service will do so again. She says that there is nobody above her unless escalated. Well? Escalate it. She hesitated. I asked when is she able to escalate. Again hesitation, hold. I'll have someone call you. I reminded her that they should leave a message because if working I cannot just answer the phone. I'm past mad, I'm disappointed. A bunch of businesses are going out of business yet they remain in business giving st least me poor customer service. It was too late to return everything and shop again due to closing. Will I receive a call? In my opinion customer service was a bit rude. Perhaps this is a characteristic of the larger chains. However, I've always been impressed with starbucks customer service. Let's face it. Customers pay all the salaries. I will now only go back if it's more convenient to me unless they help resolve. I'm not counting on anything. I do get to choose where to spend my $. It will be to the nicest and appreciative retailer.
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February 2020 by Maya T.
I come to this walmart all the time, I had just gotten off of work, was waiting for my ride to pick me up and my feet were killing me. So, I sat on one of the scooters waiting, not using it, just sitting. None of them were in use, so I wasn't taking a scooter from someone in need, if I was, I would've gotten up immediately and given it up. The old man who stands by the door came up to me and asked me rudely if there was anything wrong with me or my legs and I told him nothing, that I was just sitting there so I wasn't outside alone, and he proceeded to tell me how rude and ungrateful I was and then kicked me out when it was 30 outside and was slightly raining. Defiantly the worse experience I've had at Walmart and its not the first time I've or other people have had a problem with this man. He's light skinned, older, wears glasses. Watch out for him!
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December 2019 by Laura P.
I have been boycotting the Walmart supercenter in New Bern for a long time because of the rude, lazy, unhelpful employees. Today I thought I would make one last attempt at getting what I needed since we're getting down to the wire on Christmas. I had been up for 24 hours and working for about 14 hours, when I asked an employee ( who was standing in the isle talking to another employee) aka; goofing off) if she could find someone to help me out in the perfume department. She stated this was not her department. I asked her if she could kindly get someone to page someone who did work in that department so I could get some assistance. She informed me she didn't have paging capabilities. I asked her if she could please go to customer service and have them page someone for assistance. Her response was that " I could walk down there myself. " Why yes of course I could have done that but had just explained to her that I had been up for 24 hours and working for 14 hours and was exhausted. ( she was about 20 and I am 60 years old). She stated she had work to do as well, even though she had apparently not had any urgent work two minutes prior to my intruding on her pressing time schedule. I asked her name (Amera) and then I did make the trip to customer service to speak to the store manager. I made it known that I would never make another trip into that store and that if I couldn't get it at Aldi's or Harris Teeter or online at Amazon I didn't need it bad enough. Unfortunately, this spoiled, entitled, uneducated societal parasite is a fair representation of most of the young people in customer service related jobs today. Raised without any respect or manners towards their elders or with any sense of self respect for a job well done. They get these jobs that require customer service skills and they have none, nor are they trained in how to interact with customers. What concerns me is that Walmart doesn't care whether they give good customer service or not because they know that many people cannot afford to pay higher prices in this economy. (Many of who work for them) I beg you, the next time you need a few groceries to give all these a try. You will save enough money there on pantry staples that you can afford to pay a little bit more for some items that you need to get at Harris Teeter. It works for our large family.
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August 2019 by Jennifer M.
I wish I could give NO STARS but it won't let me. I swear this is the worst Walmart in the world. Every single time I go in there there's an issue. I'm only discussing 2 but sadly there is literally over 5 more just as stupid scenario's that I'm not talking about just to save space and time. Because it happens so frequently I finally had to post something about them, they are so over the top rude and unprofessional I had to release somewhere. I've bought gift cards for my staff for years there and suddenly they won't sell them to me???? Why would you give up literally thousands per year and push your customers away??? First they said I had to get them at customer service, never had to before so a sign at the gift cards would be nice. So why did the elderly lady at the customer service desk not even know how to make gift cards? (Sounds fishy to me). Supposed manager came over that was so rude we ended up leaving w/out even getting them. When we went back they said we had to go online to get them if we wanted more than one or two??? It literally makes no sense but I've tried a few times and they get downright rude, so my money will go to Target from now on for all gift cards. Then I tried to return some lights that NONE of the remotes worked on, why would I want more when 3 didn't work? I wouldn't of course but they tell me since it comes to more than $50 I can only exchange, they can't give me a gift card. I say fine then just take 2 back and I don't mind taking a gift card. No, can't only take 2 when you just tried to return 3. What the hell are they talking about?? Fine, I leave and just figure I'll come back or send someone back with 2 and take a gift card. About a month later my secretary goes back w/ 2 and they tell her she can only exchange since there's no receipt. I called Havelock Walmart and ask what the return policy is w/ no receipt. They said EXACTLY what I knew to be true, as long as it comes to under $50 they can either exchange OR GET A GIFT CARD! I've been on hold waiting to speak w/ a manager at the New Bern Walmart for over 15 minutes already, wrote this review while I waited, guess I'll have to find something else to do while I wait as clearly this too will take far longer and be way more stressful than it should ever be. They really are just disgusting.
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January 2019 by Matthew G.
Old, old, old Walmart building. One register and limited self checkout. Half of the self checkout take only cash and the only take credit card
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January 2019 by Brenda A.
The produce section is just disgraceful. On Mondays it's practically void of anything. Lettuce mixed up with dates that are due to expire the next day. Looks like it was hit by a hurricane.
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December 2018 by Kelly G.
Walmart is Walmart. Workers are rude as f**** they don't smile or say hi. They ignore you while they converse amongst themselves.
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June 2018 by Miss M.
Sketchy Walmart. I feel like I'm gonna get nabbed or harassed in the parking lot. Like I don't feel safe around this particular Walmart. It's a bit dirty. Seems they attract customers who have no will to keep their filthy hands off the pillows on display. Like I spent half my Walmart hour searching for ONE pillow that was not affected by someone putting their dirty fingers on them. Not one.
