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March 2024 by Matthew A.
It is impossible to cancel your membership. They use a different company for your membership payment and that company doesn't answer the phone or emails. They will respond with a text message saying you have to send a cancellation request to an email not listed directly on their website and request you pay a cancellation fee even if you did not renew your annual membership. The mediocre gym is not worth the headache of cancellation.
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November 2023 by John H.
I pay for the 24/7 access and they always have the bicycle room locked. I wish they would keep it unlocked since me and other people pay for full access of the gym/hours.
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October 2023 by John Velazquez
Always clean, no real issues other than not enough weights. Can be hard to workout a but during the rush hours when everyone is here. Other than that it's a great gym
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May 2023 by Joel K (Jkatz)
Sometimes it's a little busy in the evening but never too busy. Always get a good workout in. Gentleman in the evenings is always cleaning, so it's always clean!
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April 2023 by lulu 57
If you’re looking for a gym to join and on the fence as to where to be a member LOOK NO FURTHER!! I’ve been a member for 3 years now and have only had 1 issue being with previous management. The new management and staff has made my experience 10x better! Manager Jana & Membership Representative Kristy has resolved any issues I previously had with my membership with no issues or headache. I’ve always had severe gym anxiety and anxiety around strangers in general. This gym has a Women’s ONLY room that made my experience even better because it allowed me to get past that initial anxiety feeling. I have NEVER felt judged by other members here as well. In fact we all seem to look out for one another. For example: just a few nights ago I was able to walk up to a random member and ask him to spot me. The gym is ALWAYS clean and they have different rooms for men and women to segregate themselves from other people to workout if they’re feeling anxious or just want to be alone. Their smoothie bar and protein items you can buy are just an added bonus!
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April 2023 by Lauren Montoya mejia
We love trufit of Newbern. Linda the childcare worker is a godsend. She loves the kids and they love her. She is very watchful. I have a son with asthma and if he were to ever sound of she's attentive and gets me right away. Jana is amazing and always checking to be sure I'm good and if I'm doing something wrong exercise wise when she's walking around she's quick to fix me. I feel comfortable here and have never had a bad experience. The gym area is clean. The women room is nice for days I don't feel comfortable infront of other people. I drive 45 min out of the way to come to this gym and every mile and every bit of gas is worth it.
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April 2023 by Michelle Guido
Run! Don’t walk! Went in on a guest pass, and was absolutely disgusted. everything was dirty, bathrooms were all plugged, machines were broken. Talked to both managers, who blew me off and couldn’t care less..Took my money and went down the street. Next time we come back to town, we won’t be stopping by that place for sure!
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March 2023 by Jessica Wenlund
I want to start off by saying that I love the atmosphere of this place. There are many equipment options, and the people that work out here make the experience not terrible. Theresa and the other lady (I'm horrible with remembering names) that work in the childcare section are absolutely fantastic when it comes to caring for your children. As someone who works in childcare, this is extremely important to me. My children love coming to the gym with me, and my youngest (who has colic) has not once cried while with them (at least from what they've told me).I put down a concern in this review and management was prompt to contact me to resolve it which I really appreciated.
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March 2023 by Angelea Blanchard
Just joined. So far it has been a great experience. Helpful staff and very clean.
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March 2023 by Christiana COCKLE
After frequenting the Morehead City location, I switched to the New Bern location and I am just as pleased. Different layout but the place is well equipped, knowledgeable staff that made it great !
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February 2023 by Britt
Don’t do it! I have several concerns about this gym, but I’ll leave those unsaid. My biggest frustration is after being a member for 2 years, trying to cancel your membership is like mission impossible. You are instructed to call a 3rd party during their business hours (limited). I was then instructed by the 3rd party to send an email requesting cancellation of my membership. At that point, it will be reviewed and a decision will be made if I am eligible for cancellation. Really? If eligible, i am then required to go through another billing cycle before I can cancel. I will make it my life mission to tell everyone how awful this place is! The worst of the worst…
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January 2023 by Sharita K
They don't even deserve one star, but I can't leave no stars. I had signed up for a membership and personal trainer. I lost my income was unable to afford the monthly bill. I reached out to them when my bill was only two hundred and something dollars to cancel. I was told I was past the period to cancel. I explained I couldn't pay. I was told there was no other options but to pay the bill. I just got a call from collection agency stating I owe $3000 and something dollars. I tried to cancel and resolve this issue before it got to this point. Please be weary and cautious of this gym. If you ever lose your income they don't try to help in anyway.
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December 2022 by christian hinojosa
When I can get it and workout it's awesome. However I'm knocking down the rating because I paid for the 24 hour pass and I came in this morning and the doors wouldn't unlock. Bit frustrating since I wasted some good pre-workout and don't have time in the evening for the gym. Another issue is their hours for holidays are off. Arrived today and the gym was fully closed down...really frustrating
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December 2022 by JVerm
Had all the modern equipment you could dream of, and open 24/h a day. What more could you ask for?Personally, I just wish it was cleaner ?
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October 2022 by Emy Jane Akers
Best place for work out! Staff are extremely friendly. Very cleaned and well equipped gym. I am thrilled to see nutrition bar for thirst quencher and or supplements.