When we went to pick up our uHaul, it was missing the entire left mirror panel. Ended up being redirected to a different uHaul agency at 2723 Neuse blvd. It was better, more professional, and cleaner.
Instead of a uhaul facility, it's a gas station who also rents u hauls. Their process is very backwards from just a standard uhaul facility
Called him from the road to see if he had a toe trailer because the one we rented had a bad tire. All we wanted was to switch it out but he was really rude and completely uninterested in helping us.