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June 2024 by Shelley Fletcher
Kate at the New Bern, NC Verizon store - if I could give you more stars I would!!!
Our daughter who works at a summer camp several hours away from home, dropped her phone (and credit card AND license/ID) in the ocean. My husband who is the authorized user on the account, was out of the country on a remote island and had very limited ability to communicate with us, was unable to help. And I, who knows nothing about cell phones and plans, was left to figure out how to get a new phone to my kiddo (who was basically living off the grid, had no way to communicate except by way of using her iPad IF time allowed, and had no ID or credit card) hours away; it was an epic disaster for this mama! Thankfully after calling the New Bern store and explaining the situation, precious Kate (truly the hero in this story), took over and saved the day! Kate worked tirelessly to help us. She took the time to text me, my daughter, and my husband (who again, were all in different places and on different schedules) to coordinate authorizations and find us the best possible way to get a new phone to our daughter. She managed to not only get the phone we were approved for to the store, but also managed to get us an entirely new and improved (updated) family plan! My daughter was able to leave her camp for a few hours to go into town and Kate took the time to get her new phone set up. With phone in hand, my daughter texted me on her way back to camp and said, “That was a great adventure! Kate was awesome! We actually had a lot of fun!”
Sweet and wonderful Kate - thank you! You went far, far above and beyond for this family. I know working with three people, in three different zip codes was a daunting task and you handled it with such kindness, grace, and professionalism. We can’t thank you enough for the time and effort you put into helping remedy this crazy situation! If I could give you a bucket full of gold stars, I would (and that still wouldn’t be enough)! ❤️
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June 2024 by Abby Fletcher
Kate was so awesome and helpful, she truly went above and beyond. I had to get a new phone because I damaged mine at work and she was in contact with me and both of my parents while my mom was in another city and my dad was out of the country. She was incredibly helpful and so nice and offered great discounts and advice. This process would not have been nearly as quick or smooth without her help!
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June 2024 by Karen Joy Umila
Brandon made my phone upgrade a breeze! It felt like he was just waiting for me to walk in and claim my new phone. When I asked about the items I wanted, he quickly offered to get the same items I’d selected online. Not only did he secure the best possible deal, but he also helped me set up my new phone right there. Throughout the entire process, Brandon was genuinely engaged in our conversation, making the experience not just efficient but also enjoyable. Top-notch service!
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May 2024 by Sally Moore
Ask for Emilie. I WAS PERFECTLY satisfied today and service was genuine and professional.
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May 2024 by gimom07
Went in with my family to switch to Verizon and get new phones (3 if us). They were trying to explain the plans and promotions and made it very confusing. Then it took over 4 hours to do everything and I ended up paying way more than discussed. I could deal with all that except they told us they were giving us 2 screen protectors for $15. She put them on our phones even though I didn't ask for it. Later came home and saw she gave us 2 screen protectors, $50 each!! I got tricked into paying an extra 100. Not happy.
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May 2024 by Summer Enfinger
Jeff was beyond helpful during the entire process. His willingness to help and his patience truly helped ease the process. He kept an upbeat attitude after coworkers obviously had an attitude with him for no reason other than him trying to do his job. His professionalism especially after the lack of respect from coworkers definitely gained my respect and returned business.
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May 2024 by Tiena Wisniewsky
Wonderful customer service received from Charlie this morning at New Bern Verizon wireless! Assisted in getting a new phone for my Mom… made it so easy! Transferred over everything from old phone in matter of minutes. Would recommend highly!!
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April 2024 by Serena Bryant
Excellent customer service!!! I had Brandon H. And he was awesome and very professional. He fixed my phone and we were in and out in less than 15 mins. Thanks for all your help and the smiles. Keep up the great work.
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April 2024 by April Ensminger
I don’t personally use Verizon but my father does. He has dementia and we went in to get him set up for autopay. Brandon H. was very helpful. Just not helping get what needed to be done but being so patient as the same time. He was a delight to have as our representative in the New Bern office.
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February 2024 by Logan Jones
Can't get anyone to answer the phone can even tell me to hold I've called multiple times this week and no one has picked up I let it ring for over 10 minutes
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February 2024 by Annalisa Smith-Joyner
CROOKS, do not go to this location. They will force you into services without asking, they will force you into over priced accessories, put them on your device incorrectly and not say anything. When you pay your buyout price for your phone they will not give you the receipt and you will have to pay it on your bill as well.
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January 2024 by Joyce Cullember
Something shady going at this store from some employees, I had two different employees take pictures of my Id my debit card the front and back of both , said for the first couple months my bill would be doubled but by 3rd month I should get lower bill according to my plan . Actually had another employee there tell me not to trust the guy who was handling our contract . Some employees need to be investigated there if you ask me
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December 2023 by Chris Coviello
Fast and easy
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December 2023 by Ron Lamm
Called to check their hours before i drove over for them to solve a problem on my phone!
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December 2023 by Charlease Bryant
I had a great experience at the New Bern Verizon store today! A sales associate, James Jacob, made the process of purchasing and and transferring files to my new phone painless. This young man was very knowledgeable about the products Verizon offers and was both very friendly and professional. He made it a pleasure doing business with Verizon.
