-
September 2023 by Jeffrey O.
Worst customer service of any store I've ever visited. From the time you walk in, to the time you leave. Employees are rude and act like they'd rather be anywhere but at work.
-
April 2023 by Lynette Gremmelle
It would incredibly helpful if the self checkouts accepted cash so someone doesn't have to wait in a 20 person line to get to an actual cashier that can take cash. ugh.
-
March 2023 by Rori Kathleen Nagel
I purchased a Tyson pot roast meal kit from Walmart on Tuesday of this week. I made the pot roast for my Husband and I for dinner yesterday, we had some leftovers, so I packed us some for lunch to eat today. I go to eat my lunch and I'm a good number of bites into my meal, and I noticed something SHARP and shiny sticking out of the meat......I pull it out and it's a sewing pin needle.... I don't know if this is a sick joke or an accident, but I'm disgusted and honestly scared to ever purchase meat from Walmart again. If anyone has purchased meat from Walmart recently in New Bern, please look over your meat and make sure nothing psychotic is in it. My stomach is turned upside down!
-
March 2023 by Briggette Baranello
This was the nicest Walmart I have been to.
-
September 2022 by Alisha Ratliff
ordered a cake from the Bakery and it looked nothing like the image I ordered.
-
May 2022 by Alcina O.
My mother's flowers were to be delivered on Friday to avoid the rush of Mother's Day. They did not get delivered on Friday. I called customer service on Saturday who connected me to the store. I was told by Jenn she could not find the order and had to look in another computer and would call me back. Two hours later no call back so I called the store. No Jenn to be found. I explained the issue and was told he will find her and have her call me. Another hour I call back. NO JENN. We will tell her and have her call you back. 2 hours later I call customer service again and after 10 minutes I was disconnected. I called back and was told the driver picked up the flowers but never delivered them but instead canceled the order. My question was how can a driver cancel an order that I placed and paid for? Second question was you knew you had a problem with your employee on Friday so why didn't Walmart make it right by the customer on Saturday? My mother lives about 6 minutes away from the store. A good manager would have made or have someone else make the delivery and deal with Walmart's internal issue at a later time. Especially since I had called so many times. The store said have my mother come pick up flowers. First my mother is not mobile. Second even if she were Walmart wants me to have her come to the store and pick up her own flowers. Thank God I live in New Jersey because if I lived in North Carolina this would have ended up on the news. The answer that Walmart gave me was oh sorry nothing we can do but give you a refund. First why would I pay for something that was NEVER DELIVERED??!!??!! That is a no brainer. That does not make the situation better or go away. Secondly I was told the item price would be refunded, what about the $7 tip for the driver that NEVER DELIVERED MY ORDER. last but certainly not least, how do I not look like a giant a****** to my mother and siblings because my mother received NOTHING from me for Mother's Day? I have chatted with Mary who kept repeating that Walmart will not charge me for the order. NO KIDDING YOU ARE NOT GOING TO CHARGE ME!!!!!!!!!!!!! the order was not delivered. Not once did anyone mention refunding the $7 tip. Walmart kept saying they will refund the merchandise price. I WANT MY TIP MONEY BACK TOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! To add - I did see where I can delete the tip for the driver so I did that. However, still no word from anyone at Walmart who gives a rat's a** about a 90 year old's Mothers Day.
-
January 2022 by Yarenis M.
Walmart supermarket located on Martin Luther King Street when it employs people it does not place them in a position assigned to help and collaborate with customers. On the contrary, it puts people in areas (electronic department) that cannot assist the client. Yesterday at 8:55 am I went to buy a TV and my experience was horrible. When I bought the TV, the person who attended me I think he should have stayed home that day. After buying the TV I had to go back to the store since the remote control was missing from the device and it was not included. The person hinted that we wanted another free remote control. I told her that we had the TV in the car so if she wanted, we could bring it to her and try it out and make sure the TV and the new remote worked. Conclusion the remote control that he provided us never worked on the TV. From 8:53am to 1:00pm we were dealing with an inefficient, rude and despicable person. Walmart should make a better choice in your employees and put them in the departments where they can serve the customers who, in the end, are the ones who pay. My claim will go ahead with the district manager or someone higher up, you can bet on that. The customer's time and money are valuable.
-
December 2021 by Maria Moore
The worst! Had a photo order. Went to pick up order and three ladies were behind the counter. One checking out a customer the other two standing there. A male Walmart employee walks by the cashier ask him (who had his hands full) to help me. He doesn’t acknowledge her. I’m still standing there. She ask again what I needed. Directs me to follow him to the old layaway counter where I had to help him put together the photo book I came to pick up!! Two girls still standing behind counter!! Sad Sad this is the customer service we have to PAY for.
-
December 2021 by David Ricks
They really know how to put the ‘service’ in disservice! Half the self checkout lanes are usually closed. Only one or two manned checkout lanes will be open (if you’re lucky). The staff will ignore you at best, but usually will actively work to make sure you have a miserable experience and management is perfecting their world class hide and seek skills as they tend to completely disappear when the store is open. Do yourself a favor, just buy your crap on Amazon.
-
December 2021 by Porsche Marie
When I patron Walmart, the only person that brightens my day is Isaiah!!! He has the brightest smile and the warmest hugs! I wish all associates had his positive and friendly personality.
-
July 2021 by Jay A.
So my fiancé and I had went into here a couple days ago and we were picking veggies at the veggie isle for our work week and everything was out of date and/or bad. If you did not know, you could use vinegar to bring spinach and arugula back to life but that is not the point. They need to stock better products or at least get the old stuff out off the shelves!!
-
June 2021 by Melba Dutton White
This Walmart is HONESTLY an embarrassment to me!!! The lack of customer care here is UNACCEPTABLE !I LITERALLY stood waiting for the young girl to help her customer, for 30 minutes!!!! Walked by to electronics to get the girl to help me! She roledher eyes, walk BACK TO THE GIRL INESEWING DEPT and told her to go my things FROM THE BACKWHEN SHE WAS DONE! Then she walked back to electronics and stood there!!!! Doing NOTHING!!!! I waited 15 more minutes to have another lady OF CO
-
May 2021 by Harry O.
Shop here sometimes. Have a medical exception for not wearing a mask. Door greeters always assholes about it. Amazon gets most of my business.
-
February 2021 by Judy Jones Myrick
I had too many items to be comfortable at a self register. I stood in line for 10 minutes in one of the three staffed registers after 10 minutes, the cashier informs the 2nd lady in line that she would be her last customer. I was #3 and had to move to the end of another line. Another 15 minutes before I made it to the register .
-
February 2021 by Leslie Maddox
I visited the photo center today. Service was good but the photos were such poor quality. It’s 2021. I shouldn’t have to have pixelated 1 hour photo prints. I used a usb with full frame images. I’m appalled at the low quality prints. Figure it out Walmart.