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April 2025 by Henry Jones
I just can't help but come here and tell people how rude and unhelpful the lady postmaster was. Thanks for not allowing me to pick up my packages even though I have a po box. New Hill please get someone in there who wants to help their community not make it harder on people.
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January 2025 by Livi Johnson
Typical federal service experience. When we first moved to a neighborhood with the grouped mailboxes, it was the first time we had to go to the post office to pick up a package. Since they always want me to sign at 1pm on a weekday. On the order I had put my nickname (autofill), as I didn't know I'd have to sign for it. When I showed my ID, proof of address, and even my order receipt, they still refused to give me my package. I had to come in another day when a different person was working, she gave me my package and told me to put my full name next time. See how easy that was?
On another occasion I was mailing a package, When I tried to give them the package, the guy at the counter couldn't seem to help me find the QR code. I asked if it was in my email and he just shrugged, I had to google it to find out how to mail my package. I also paid extra to have it delivered in time... and it arrived a week late... rookie mistake. Extremely unhelpful employees. ALSO, all the packages in my neighborhood are being delivered to the wrong addresses. It's been an ongoing issue for weeks now.
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September 2024 by F. R. (Effective Problem Solving)
Nice, small, quick, very efficient. Do have mailbox for rent. Do have boxes for shipping.
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March 2024 by emily troutman
Extremely nice and helpful workers at this location. They go above and beyond every single time and go out of their way to say hey or "wave" when I drive by. Packages are always on time and get scanned in ASAP, which is helpful when running a small business. They even found me on social media to let me know I missed something on one of my packages. You won't find that kind of service anywhere else around this area. Their help and attention to detail are very much appreciated!!
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November 2023 by A K
I have been going to this post office for 30 years, NO complaints!
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October 2023 by Stephanie Lyn
Not sure how they get away with being closed for 2 hours every day from 11-1. Thats when most people can get away for lunch.
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October 2023 by Ann Kroeger
I have been going to this post office for 30 years, NO complaints!
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December 2022 by John Cotter
I always feel like I am waking up the staff from a nap. They are very groggy, unhappy, and they act as if I am causing them physical harm by requesting services here.
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June 2022 by Emma Aronow
Cant get a package delivered on time ever... it will sit at the post office for days and sometimes weeks before its delivered! I know they are short handed but theres zero excuses for not delivering on time... or even 1 day late. but multiple days and weeks not ok! get it together!
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April 2022 by Michael Agosta
The "gentleman" behind the counter is a typical federal employee. Nasty attitude and extremely unhelpful. In fact, he was angry when I inquired about a lost letter I mailed from there the previous week. I paid $8.95 for two day service and 2 weeks later, it still did not show up. He shrugged and said, "Sorry?"I mailed a package internationally. It was only the second time I had done that. I am not an expert in the mail system. I had missed two entries on the form. He mumbled through his mask and I did not understand him. He got mad and slapped the form down.Fortunately, I maintained my composure. In this 'woke' time, he obviously feels empowered.I contacted USPS regarding his behavior, but in this day and age, he is the victim.
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February 2022 by Micaiah Yoak
very rude staff. the guy at the counter had an attitude for no reason. they have bad customer service and are not very helpful.
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February 2022 by Bill Aulicino
Just fine!
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December 2021 by Fastidious Mom
Very poor customer service! I'll travel to Apex from now on.
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March 2021 by Art
Great post office! The staff is always helpful and answers questions and will make suggestions to resolve your shipping problem. This is one Post Office you won't mind going to! Little building with BIG friendly smiles and service.
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October 2020 by Zachary Horn
I don’t know which is worse the customers are the staff! I personally do everything I can never to come to this town again!! Customers are full of a lot of hate!! Just said really.
