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April 2022 by Glad Mananov
Semi delivery: In/out less than 30 minutes. Very friendly staff
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April 2022 by Mark S.
I purchased a beautiful chesterfield style leather sofa through Horchow/Neiman Marcus. After about six years the front wooden frame rail that supports the seating area started to sag. The sofa was very well cared for and never abused. Horchow said that they didn't offer any warranty and directed me to contact Old Hickory Tannery directly. After some emails explaining the situation, Old Hickory Tannery agreed to have the sofa shipped back to their factory to inspect the damage. They offered to rebuild the sofa at no cost! We now have the sofa back and it's absolutely in perfect brand new condition. I don't know of any other company that would have done this on a six plus year old sofa. They obviously care about making very high quality beautiful furniture and value customer satisfaction. My next piece of furniture will be from Old Hickory Tannery.
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September 2021 by Carolyn J Grzeskiewicz
Old Hickory Tannery is the best manufacturer of furniture.
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July 2020 by Rob B
My wife and I purchased an Old Hickory Tannery red leather couch, two chairs, and two ottomans from Neumann Marcos in Phoenix, Az, couple years ago. Paid over ten thousand dollars total...We were told, at the time, "Lifetime Warranty", by the sales associate. However, I wasn't born yesterday. So, I didnt expect them to fully cover it...Would of been nice, but never happens anymore.Fast forward two years...All five pieces are PEELING EXCESSIVELY..I take pictures and call Old Hickory. (4 different times to actually get Teresa Nichols on the phone). She has me email her the pictures and responses back, VERY NEXT DAY. Apparently "they" whoever that included, determined that we "WORE THEM OUT" and they will replace them for about five thousand dollars! Really!?! Why would we do that? Five thousand more for $1500.00 PEELING PLEATHER? I DONT THINK SO. I DONT RECOMMEND THIS SUBPAR AMERICAN COMPANY. VERY SAD.??
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June 2020 by Robert Brady
My wife and I paid over 10k for a red leather couch, two chairs, and two ottomans, couple years ago. We purchased from Neumann Marcos and were told at the time "Lifetime Warranty". Fast forward to contacting Old Hickory and getting Teresa Nichols (4 calls later). Seems like a nice lady. however, being told "They don't advertise a warranty" and my 5 peeling leather pieces are worn. Wow! guess we should of just went w the $1500.00 "pleather", because that's obviously what we g
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June 2020 by Robert B.
My wife and I paid over 10 thousand dollars a couple years ago at Neuman Marcos. Early this year they started to peel and its gotten progressively worse. Neuman Marcos sales person stated "Lifetime Warranty' at time of sale, of course...Fast forward to earlier this week. I reached out on four separate occasions to get "Teresa" on the phone. Finally forth attempt, we actually got to talk. Teresa said email her pictures, but I'll need to reach out to Neuman Marcos rep in Dallas..Im like " what, I live and bought these in phoenix. No need to reach out any more. Old Hickery rep NOW SAYS I TOLD HER THEY WERE 16 OLD.What I said was "My old leather couches were 16 years old and never PEELED!!WE TRIED TO BUY AMERCIAN...I Do not recommend this business.#OldHickoryTannery
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September 2019 by Whitney S
Amazing work and excellent quality! Brad went above and beyond to help us in the decision making process to get exactly what we wanted. The sofa turned out beautiful and we're excited to know we'll be able to enjoy it for a lifetime.
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August 2019 by Whitney Lyn Shiveler
Amazing work and excellent quality! Brad went above and beyond to help us in the decision making process to get exactly what we wanted. The sofa turned out beautiful and it's exciting to know it can be enjoyed for a lifetime.
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June 2019 by Michael Kasabasic
Exquisite quality and top-of-the-line materials.
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March 2019 by Susana Weaver
We ordered two custom chairs from old hickory tannery and could not be more pleased. Our chairs are beautiful. The staff was extremely friendly and helpful in aiding us with the design process.
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June 2018 by Peggy S
Old Hickory Tannery recently custom made a beautiful leather Chesterfield sofa, and a gorgeous chair and matching ottoman for my husband and I. We were thrilled with the craftsmanship, quality and beautiful lines of these pieces. The hand distressed leather is a work of art. We expect to enjoy these pieces for years to come. They are classic, and very well made. The owner, management and staff of Old Hickory Tannery have been a delight to work with. You can absolutely see the pride in their workmanship, and their desire to provide top notch customer satisfaction. If you are looking for furniture of heirloom quality, I highly recommend Old Hickory Tannery!
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June 2011 by M J.
We bought a Duncan Phyfe sofa from Old Hickory which was ok so we decided to buy a Bergere chair. What a mistake me made. The frame was ok BUT the upholstery cushion was horrible throughout. We provided the fabric BUT the job they did of filling the chair was in our opinion sub standard compared to any other chair we have ever owned. We were contacted by the area rep and were told that this is the way the chairs are made. We mentioned that we just bought a chair from Horchow that in our opinion was superior in all ways. He told us that Old Hickory made chairs for Horchow also BUT with a different design spec based on Horchow standards. He was going to look into what could be done to fix the chair then we never heard back from him. Anyhow, there are a lot of places to buy chairs. In our opinion buy from someone else like Horchow. And in our opinion, if you want an Old Hickory designed chair do not buy from Old Hickory directly, instead buy from some that they make chairs for based on a high standard like many other retailers.
