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November 2023 by Alex Pavon
5 years later,Wanted to update this review and reflect on my recent experience doing business with Steve White Motors. I just purchased a 2023 Dodge Charger Widebody, a vehicle difficult to find in the desired color in the north east coast, and those available are going for well above MSRP, clearly price gouging in this day and age is a thing. I called SWM which I should have done in the first place! and quickly put an order for the vehicle with the desired specs without asking me for an outrageous deposit. By the way, they offered a great deal on my trade (2018 Charger Daytona), noted on my first review below. To summarize my experience, I am a very satisfied customer once again knowing I got a great deal on a car that is highly sought after without any additional fees or markups. The transaction was smooth with white glove delivery service. I expected nothing less as this was my third deal with them. It is clear now more than ever that SWM is head a shoulders above everyone else, with business practices that are second-to-none! Doing business with Jeff and Bush has been a pleasure and would like to thank them for the great deal and outstanding and honest business practices. Thank you!!2018I had been looking for a Dodge Charger Daytona 392 in Plum Crazy Pearl–color for over 3 months in NJ. I did not have any luck locating this vehicle and when I did, one of the dealers was not willing to negotiate the price. Luckily, I found Steve White Motors who not only gave me a great deal on the car, but also delivered to my house free as promised. At first, I was skeptical about the whole process (leasing/buying a car online) without actually going to the dealer. Not only was the process very smooth, but Jeff Dellinger was always available to answer all my questions and he was very transparent, something that most dealers often lack. I will definitely comeback to Steve White Motors in the future, if I decide to change my Charger, thanks!
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November 2023 by Paul Isenhour
Had my wife's Jeep Grand Cherokee serviced. Took about an hour which I expected. Everyone was nice and the waiting room look new. Very nice.
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November 2023 by Mike
I can't testify as to sales; however, parts/service seem more into profits than assistance. I have a Fiat 500 for which I needed a new spare key and so I visited the parts department at Steve White in Hickory as this is the only Fiat dealer in my vicinity. I was informed there that a new key was only available from the factory and had to be programmed through a Fiat dealer. To order the key - get this - it was $198.00; with tax $211.86. In addition, I was told that, when the key came in, the dealership would have to program it for about another $100, so that the total for the key would be around $300.00 "and some change". I needed the key, so I was pretty well stuck. I reluctantly ordered the key and payed the purchase price of $211.86. Several days later the parts department called and said the key was in. I, then, had to make an appointment with the service department, about a week away, to drive down and have the key programmed to my car. When I arrived on the appointed day, I sat in the waiting area while the work was to be done. From where I was sitting, I could look out the window and see my car in the parking lot. My appointment was at 10:30 and I was aware when they took the car back into service about 11:00. At 11:14, the service rep came in and told me that my car/key were ready. He escorted me to the pay window where I was presented with a charge of $230.96. So, the "and some change" part turned out to be over $100.00. In all, I was charged $442.82 FOR A SPARE KEY.I asked the service rep what their hourly rate was as they couldn't have worked on programming the key for more than 12 minutes, and was told "That's just what we charge to program keys".To add insult to injury, when I arrived home and had a chance to examine the programming invoice further, I realized that I had been charged a "shop supply fee/hazmat disposal fee" of $15.99. Really? To program a key?After giving myself several days to settle down, I wrote a calm but detailed letter to management (Mr. Trey White) explaining what my experience had been and stating that I felt that I had been overcharged. The response that I got back? Nothing; absolutely nothing. Maybe one needs to purchase a vehicle from this dealership in order to receive "customer service". Unfortunately, I feel that this is one of those situations where they do what they do - just because they can.* * * * * * *OK, an update. To be fair, almost immediately after posting the above review, I was contacted by Mr. Trey White at the dealership. He apologized for the lack of response as he said that my letter had been misfiled, and he offered to refund a portion of my charges to comply with what I was originally quoted for the programming. I appreciate the outreach and the good-faith offer. I understand that they have to obtain and maintain the ability to program the keys (be it hardware or software), but, even so, $300 seems a lot for a key. This is largely an issue with Chrysler/Fiat rather than with Steve White. Accordingly, I have upgraded my rating.
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October 2023 by Jeffrey Hutchins
I highly recommend Steve White Motors, my wife and I came all the way up from SC to purchase a 23 Jeep Grand Cherokee Summit. They had everything ready for us when we got there. All we had to do was sign. Quickest, Smoothest car purchase we have ever had and we buy a lot! David L Jones was fantastic to work with very responsive and also showed us all of the features this car has to offer which is a ton! Mike in finance was fabulous and knowledgeable! Would definitely purchase from here again.
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September 2023 by Greg M.
I recently bought a truck from Steve White Motors and I couldn't be more pleased with my experience. Very straight forward and honest! No surprises...the price they advertise, is the price you pay. No add ons, ADM's, wax, nitrogen, etc. On top of that, the sales manager Mike McGirt, offered to pick up a large part of the cost to ship the truck to me and he delivered on his promise.
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August 2023 by Fred Hefner
I highly encourage anyone needing service completed on their vehicle to utilize another dealer! Steve White Motors does not value their customers or their time. I sent my Ram 1500 in for a recall and was told I could pick it up the same day. That was two weeks ago and I still don’t have the truck back. The only information I received from the dealership was that parts were on order without a pending delivery date. I only knew this because I called them. Not once has SWM reached out to me with an update. I’ve had to call daily, only to be told that they are awaiting parts. If the person over parts/ service can’t do their job, maybe they should be relieved of their duties and encouraged to find gainful employment elsewhere!If you value customer service and a timely response, please look elsewhere. I suggest Black Chrysler Dodge Jeep Ram in Statesville or Lake Norman Chrysler Dodge Jeep Ram in Cornelius. That’s where I should have gone!
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August 2023 by Cathy Dula
My daughter’s Jeep has been at Steve White Motors for 14 days awaiting a part that Jeep Corporation stated would be there today. When she contacted Steve White Service Dept they stated the part would not be in until August 14. Not at all what Jeep Corporation has told us after we filled a complaint with them due to lack of customer service at Steve White. They will not allow her to obtain a rental car, mind you she is 27 and of age to have a rental car. They will only cover 10 days for a rental. By the time the part comes in her car will have been at Steve White for over a month and with no offer to allow her a vehicle to drive. This is ridiculous and very poor customer service. After this ordeal, she will NEVER take her car there for anything. We will find a Jeep dealer who values their customers and customer service. If you own a Jeep or have any dealings with Steve White Motors you need to run!!! They are absolutely terrible and their customer service is even worse!
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July 2023 by Edwin Galey
Had to have work done. Of course, there was a back order. When the parts arrived. Clara from service was most helpful in setting up the appointment. Ttgey said it could take up to 8 hours to fix, so I dropped it off at 7:30. It was done by noon. The only problem I had was dropping it off. The side gate where service is was not open. I drove the block a few times before i noticed someone going in through the home health side. Some signage would be helpful. At the very least, give me the details so I don't waste your time, and my time trying to get in there. All in all, great service and wonderful people.
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July 2023 by Sherri Scherer
We bought a new vehicle and our sales representative, David L. Jones was amazing! We had a two hour drive and he made sure everything was completely ready for us! Our financial person, Mike McGuirt was knowledgeable and also had everythingready for us! Fantastic communication and the best experience we have had at a dealership! The car was detailed immaculately and beautiful!
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June 2023 by Robin Amos
Will never shop anywhere else other than Steve White motors. Rick was a fabulous salesman. Nothing high pressure about our experience. Friendly atmosphere and we felt like family. Very knowledgeable about our Jeep and answered all our questions. We will be recommending all our friends and family to shop Steve White Motors. It definitely worth the drive from Fort Mill, SC. Thank you Rick and team. We love our Jeep Gladiator!!
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June 2023 by Owen Wilson
Sammy did an excellent job helping my wife and I get her in the car she wanted. He was very professional and easy to talk to. He got us in and out faster than we've ever experienced at any other dealership. We will recommend himself and Steve White motors to anyone looking for a vehicle. Sales manager Mike McGirt was also a pleasure to work with and was very transparent through the entire process! Wife loves her new car!
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April 2023 by Lisa Neal
If you've been shopping around for a good deal on a vehicle, look no further! These guys are straight to the point, they don't give you the run around and they don't waste your time. I could go on and on about how much we love Steve White Motors. We found them years ago and when it comes time for a new vehicle we don't even waste time messing with any other dealership. We even live outta state and as soon as our deal goes through they schedule us to have our vehicles brought right to our front door. Make sure when you call or go in you ask for Rick Poteat, he is knowledgeable, kind and very accommodating!!
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March 2023 by melissa graves
Jamie Smith was awesome!!!!Me and my husband just moved down from MI, we came in- he was straight forward and they got the job done!By far my best dealership experience and we thank you!
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February 2023 by Michael Martin
We had a great experience with Steve White Motors when my son bought his first new car. I did all of the initial contacts and worked with Eric Corpening. Eric was informative, patient, and responsive. When my son traveled to see the car on saturday, Eric had everything ready for him as his schedule was busy that day. When we came to pick up the car the following Monday, Eric helped get everything together, had the car clean, and helped us get going for our 270-mile return trip home.One of the most refreshing dealer experiences, as there was no pressure, no hard sell the advertised price on the website everyone qualified for, and they DID NOT charge any dealer processing charges like most dealers. We had been looking a lot closer to home (Ourisman Dodge of Woodbridge), but the deal at Steve White put my son in a 22 Charger GT with Plus package for the same money as the local dealer was charging for a 22 Charger GT with a lot less equipment.We were (and still are) very happy with Eric and the folks at Steve White motors. The sales experience is something other dealers could learn from.
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February 2023 by Erik Bottema
Steve white used to be a low priced leader back in the day. Not anymore. I’ve tried twice to negotiate with them on a vehicle in stock and they say they will call you back, have great pricing etc. I tell them where I need to be price wise to move forward and show them multiple other dealers with 7-10% off msrp and then they disappear. This place is a joke.
