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January 2024 by Tracy
They are so friendly people and they get the job done..
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January 2024 by Jade McCoy
Love talking with Dell and his guys!! Always do me right and answer any questions I have!
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January 2024 by Nathaniel Pruitt
Very down to earth people that work at custom auto care and work hard every day to give anyone that comes to their business an nice experience
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November 2023 by Candy Cardwell
The best shop I have found . I'm glad I have found them
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November 2023 by Elenor Lowe
If could give a zero I would treats employees like trash and can't even get paid right. If you drive your car there it will be towed back out good luck
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July 2023 by Brandon Roberts
If zero stars was a option that's what I would have put. Answered the phone with hello and God bless them immediately hung up on me before I could even ask to set up a appointment
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July 2023 by Dawn M.
if I could give zero I would. biggest rip off known to man. my car was never the same after this place touched it! his 2 year warranty isn't worth shit. my sister left her car there for a starter and tires. he claims she needed a time and belt and a new axle. found out that was a lie. he wanted to charge her over $3000 for problems that DID NOT EXIST! if you bring your vehicle there you will be sorry!
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July 2023 by Karen Merseal
Dell had my car for an entire year. It was towed in due to the oil light being on. He attempted to rebuild the top end then stated the bottom end. One part led to another part. My car sat out back under a pop tent for months, also damaging the paint job as all four corners of the tent made contact with the car. From November 2022 till Mothers Day week of 2023 he gave me weekly excuses on why the car wasn’t done . After giving a date that I’d tow the car out of there he gave it back with a missing oil pain and a hole in the motor. I paid $4,600 and he gave me a broken vehicle back. I towed the car from his shop straightaway to Kia. They informed me I would have a new motor in my vehicle due to a recall if Dell wouldn’t have put a barring cap through the side and blew the oil and debris into the catalytic converter causing another $3000 of damage. If you had a bad experience also, please contact me, look me up on Facebook. Karen Grant Merseal North Wilkesboro NC
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July 2023 by Dawn Mecardo
This man and his business are the biggest rip off artists known to man! If you leave a running vehicle don’t expect to get it back that way.Services: Transmission
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June 2023 by Janette S.
We had our truck towed to Custom Auto Care March 3, as of today we still do not have it back. We paid half of the cost at the time he got the car. Each time we checked on it, it was one excuse after another. Wrong part sent, no help, blah blah blah. I went in one day and told the man sitting working on someome elses truck, brake work, he said he was the only one working, I told him he had 2 days to get it done. I was going to talk to a lawyer, I let it slide. My husband went in Thursday and he said he would stay all night on Friday and get it out by Saturday. That is today. I went by this morning no one was there, part of the motor is in the bed of the truck, some in the seat and it is nasty as sin. Monday I am calling a lawyer.
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June 2023 by Karen M.
minutes agoNEWDell had my car for an entire year. It was towed in due to the oil light being on. He attempted to rebuild the top end then stated the bottom end. One part led to another part. My car sat out back under a pop tent for months, also damaging the paint job as all four corners of the tent made contact with the car. From November 2022 till Mothers Day week of 2023 he gave me weekly excuses on why the car wasn't done . After giving a date that I'd tow the car out of there he gave it back with a missing oil pain and a hole in the motor. I paid $4,600 and he gave me a broken vehicle back. I towed the car from his shop straightaway to Kia. They informed me I would have a new motor in my vehicle due to a recall if Dell wouldn't have put a barring cap through the side and blew the oil and debris into the catalytic converter causing another $3000 of damage. If you had a bad experience also, please contact me, look me up on Facebook. Karen Grant Merseal North Wilkesboro NC
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June 2023 by Andy Richardson
Dell and Jimmy sure do care about their customers. They'll make sure your car is done quickly and done the right way. No better mechanics in Wilkes county.
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November 2022 by Tyler McGee
Very horrible company brought the owner dell Scott a 88 gmc 1500 to completely swap the motor and build the motor gave him 2300 down and he said it would be 2 weeks 2 months goes by and truck sat in same spot untouched he made every excuse you can think of after 2 and a half months I was to my ends with it I told him I was coming to get the truck well he closed his shop that day. And I had to call sheriff to retrieve the truck and his mechanic told me he closed because I was coming and now he won’t return my 2300$ so having to go through court. Worst person to work with beware everyone he’s a con I was very respectful and reasonable until it was almost 3 months later and truck sat in same spot untouched.
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September 2022 by Carol D.
The owner,Dell Scott is very dishonest. He was paid for brake work and other repairs only for me to find out weren't done because I had to go to another shop when problems still persisted. I had items taken from my car to include expensive tools. He said he had insurance but then said his deductible was $1000. I never saw any reimbursement or anything from him months later to make it right. He'll tell people he's a preacher but will charge for work not done, not replace or reimburse for items stolen from your vehicle, avoid you when you call to address these issues. As a single parent, I can't afford to be dealing with a dishonest business that takes advantage of its customers.
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March 2022 by Flip Dancy
Dell and his wife and crew are awesome very knowledgeable friendly affordable and care unlike some mechanic shops around me and my family have used them and will continue I would recommend them to anyone who needs work and don’t want a hassle
