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March 2024 by Mattie T
In-N-Out got what I needed. The staff was friendly. I think they have the best rewards program of the auto parts stores.
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February 2024 by dark short stories
Couldn't remember if Mercury was in retrograde when my car was produced. So have to go back for my wiper blades
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February 2024 by Edward Huber
Always helpful employees and very knowledgeable. They are also a UPS drop off location which is great in an area with no UPS stores. They will install wiper blades and batteries in most cars. If you have a check engine light on they can also give you an idea of what might be needed before you go to the shop.
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December 2023 by Brett Gordon (Sunshine Traveller)
Save your money and drive to King or Mt. Airy. This place is highly unprofessional and incompetent and it starts with the manager. He makes you feel like you're bothering him when you walk in, he talks down to you, and has a nasty attitude. The last time I went, which will be the last time, they put on the Wrong windshield wipers, CRACKED my windshield, refused to take any responsibility and I had to buy an entirely new windshield. Pilot Mountain would be better without this business.
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October 2023 by Chris Arrowood
I was advance at pilot mountain and the head guy with glasses had an attitude, uncooperative and smart mouth towards customers. In my opinion, he needs to be fired.
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September 2023 by Mark Batton
Bought new wiper blades, got a destroyed windshield as result.Tried contacting the store several days in a row, every time "call back another day, manager isn't in"Not only will I leave this review, but will be contacting the BBB , and the corporate office.Every single time I go into this store, I am treated as an inconvenience, even when buying hundreds of dollars worth of tools.If you are wise, take your business to a town that has competitors. This place is full of arrogance.I didn't serve 6 years in the military as a Mechanic to be treated like a bafoon by a parts fetcher
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May 2023 by Charity Moore
Always helpful and super friendly!
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May 2023 by J. G.
Good service. Helped me find what I needed. Did not know I had a half year model car.
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April 2023 by selina touchton
The employees should pay more attention to the customers inside the store then standing around watching drama happen in the parking lot. Highly DO NOT recommended this store. King isn't that much further up the road , give someone there your money instead of pilot mountain advance auto
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April 2023 by lise tharp
Very quick service,,polite,got the job done, I'll be back
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October 2022 by Mike Anderson
Bought a belt it wouldn't fit took it back and they wouldnt take it back i will neverenter that building again
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September 2022 by Carla Smith
Friendly and knowledgeable staff. Very helpful.
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August 2022 by Deanna Harris
Sent my son to return a $10 can of spray paint and he came home and said they do not accept spray paint can returns. I called up there and the young lady said it looked like it was used, I asked her if she looked and it and she said “yes, there was spray paint all over the can”I told her I don't see how considering it was never used. She said my son could come back up there and return it. I told her it wont be today but tomorrow. I am just frustrated that she lied, bc if she really looked at it she could easily see that it was never used.
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July 2022 by Cindy Speaks
Great clean organized and very helpful
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June 2022 by Julie Conner
Very nice and helpful with their customers. Prices are a little bit higher than 6 Months ago
