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September 2021 by Michael Asher
I just received my order I placed at the beginning of the year. It was delayed due to COVID but you can't help that. They kept me up to date and I've since purchased more for our new home. I highly recommend.
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October 2020 by Carol Henderson
I purchased a Somerset Bay sofa table from Cottage Chic in early 2020. The table was late on delivering so I checked with the store. They personally delivered the sofa table to me that week. I have since placed another order with them for a console. It will take awhile to receive it, but the style and quality are worth it. Years ago, I ordered custom pine furniture from them: two round tables and one dining table. All were delivered within the promised timeline.
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June 2020 by Michelle H.
My CC was stolen &/or lost and a charge was placed at Cottage Chic. This is during Covid19 when I have been hacked more then once. When the charges were brought to my attention, I didn't even know what Cottage Chic was so I contacted them to cancel and return the charges to my CC, I then looked up their store and realized there is no way I ever shopped at their store, it was at this time I realized they sold bedding. Sometimes business do business with several names, in Cottage Chic, this was not the case. Cottage Chic were dogmatic in their response saying I would be issued a store credit. When I told them I cannot accept that, not only did I not purchase these items, I hadn't received any merchandise from Cottage Chic. Cottage Chic told me they were special made. The items were an off-white basic quilt and bed skirt, priced close to $1,000.00. Not a specialized item at all. When I informed them I wouldn't, didn't and won't be accepting any items from their store they quoted me their fine print. I would not do business with Cottage Chic ever, even if I could walk to their store and they giving away their items.
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January 2020 by Charlotte H
I ordered a very expensive piece of furniture from Michael at Cottage Chic. The piece was available locally but I chose to go through Cottage Chic because Michael offered me a better price than I could get locally. The delivery date was delayed and delayed again. I began to wonder if I'd been taken advantage of. Then, I read the online reviews saying this business is a scam. I totally panicked. I called and Michael assured me my item was at the manufacturer. I called the manufacturer to double check and they confirmed it was there and awaiting pick up. Michael was telling the truth. Today I received my item. Yes, it was 4 months after I was initially told I would receive the item, BUT this business is not a scam. If you are ordering furniture from overseas, be prepared to be patient and wait.
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October 2019 by John Ferris
Why didn't I read the google reviews first?!?! This place is a total scam. I ordered online two months ago for a simple duvet cover. Nothing custom, nothing difficult. A duvet cover. They charged immediately. It's been two months and nothing has shipped. 4 emails, 4 phone calls checking on the status and no response. This place is NOT LEGIT. It is a scam. Do not order from them. Do not do business here. Look back at the other reviews...the 5 STARS are clearly fake.
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August 2019 by Mindy McKinnes
I just received my new sectional from Cottage Chic. It's so beautiful! I'm absolutely over the moon about it. I sent my room measurements over to Michael and they helped me figure out the exact size I needed for my room. They even showed me what it would look like in my room. I can't wait to buy my throw and pillows now that it's here. Thank you again Cottage Chic! You have made my life so much better from this beautiful sofa.
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July 2019 by Jane Hoffman
Do not under any circumstances order anything from this store online. I'm not even sure they are a legitimate business. Just like the review above, they took my money ($1500) and they never sent me the product I ordered. The owner is nasty, unfriendly and quite possible offered the worst customer service ever. This store is dishonest, misleading and not legit.
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April 2019 by Emmy Toffland
I will go no other place for Bella Notte linens. These people know their stuff. I needed to do three bedrooms in a super hurry.
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March 2019 by Beatrix Smith
A big Thank You to Cottage Chic!
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February 2019 by AK S.
BEWARE: DO NOT BUY FROM THIS STORE. They stole my money, just as they did the other reviewers on this page. I ordered from them, the items never arrived, and they ignored my phone calls and emails to get a refund. COTTAGE CHIC IS A SCAM RUN BY CRIMINALS WHO WANT TO STEAL YOUR MONEY.
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February 2019 by Justto LeithLogin
I'm giving Cottage Chic a 5 star rating based on the amazing sheets I just purchased there.
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February 2019 by Jessica Donner
I have been searching for a high quality bedding line for the last two years. I spent some time researching online different high end brands and feel completely in love with the look of Bella Notte. I spoke to Michael, he helped me put a beautiful bed design together. I received all the samples the next day! I had to see them with the lighting in my room and did make a few adjustments. My bedding arrived yesterday and I'm overwhelmed just how beautiful it is! Thank you Cottage Chic for outstanding customer service. I now have the bed of my dreams!
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January 2019 by Erica F.
This has to be the most shady company I've ever had dealings with. Where to begin. Cottage Chic is attempting to steal my money, $1955.30 to be exact along with keeping the merchandise I ordered. Their return policy was not clearly stated on the mobile website that I was shopping on. When I contacted them about items I wanted to return they told me that wasn't possible, I told them that because their return policy was not made aware to the consumer until after the item was purchased and delivered that I was going to return the item back them and ask that they give me money money back. When I informed one of the employees at cottage chic that I was going to send back their items he said he was going to refuse them if I did that. Now the company is stating that they do not have the items at all in their possession. Although the post office is saying that they do. As of right now I do not have the items I paid for nor my money. I also am not able to take out insurance on the supposed lost package because they are the ones who insured and Cottage Chic will not talk to me at all obviously they have caller ID because they never answer their phone, ever. I'm talking about their business phone. I have never been treated like this before and plan to take them to court as it seems this company has a history of scamming people. I wish I would've seen these reviews before I ordered from this corrupt company. They also have for complaints against them with the Better Business Bureau. I can't believe they are allowed to still do business. Perhaps once they are exposed in court they will go under. It is my hopes that this company will never be allowed to scam or rip off anyone again.
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January 2019 by Erica Ferguson
Never in my life have I been treated like this by a merchant. Their return policy was not clearly stated on their mobile website and now they are trying to keep my money $1955.30 and the products that I returned to them. When I spoke to someone on the phone it was a man and told them that their return policy was not clearly stated until the item was already delivered. I told him I was going to return the items to them and he said he was going to “refuse the package.†I have never had a company never answer the phone for me, Hang up on a police officer who try to call them in reference to my items that they have in their possession along with my money. Now I am in Aberdeen North Carolina within a consumers affair attorney to get my money back because I am not letting this company get away with ripping me off and stealing from me. It's not the American way. I will make sure that everyone knows what the owner of this company is capable of. I'm willing to go the absolute full distance and if that means court. I don't mind. It helps that I'm an attorney.
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December 2018 by Savannah Blithe
I can't say enough good things about my experience with James at Cottage Chic. I was effected in the hurricane and needed new dining table and chairs for my Willmington, NC home. We got the table and 6 chairs in record time. The quality of the goods were excellent. The delivery went seamlessly.
