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November 2023 by Dan Martin
Customer service is terrible they act like they couldn't care less. Will never trade with ANY Walgreens again !
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October 2023 by Mary Carey
Drive to Raleigh, Sanford, Aberdeen, anywhere but here. The most basic prescriptions get screwed up and take ridiculously long to get filled. I’m on my sixth phone call to them today and have been put on hold for 9-10 minutes at a time. Getting a prescription from here is like picking up a part-time job.
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October 2023 by Bri V
I think this store used to be a Rite Aid because it is one of the nicer Walgreens in the area. As soon as you walk in it’s so neat and clean and the pharmacy staff was super nice at helping me, they all looked busy but I guess in a city like Pinehurst that’s to be expected, but my order was filled fairly quickly
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September 2023 by Joanne Neighbors
Terrible pharmacy experience. If you have Tricare (primary or secondary), just find someplace else. They hate running Tricare (which all Tricare beneficiaries know is challenging, but we don't make the rules), so they refuse to run it till you show up -- if they've even filled the script. And when you do show, the techs will huff and roll their eyes when they ask if you have Tricare. We've gotten the wrong number of meds dispensed, waited days for common prescription meds (not in a shortage) to come in, and deal with dismissive and/or rude techs. Services range from lazy to downright dangerous. And while I'm aware of the area age demographic, don't expect them to stock any children's medications. I grew up using Walgreens in the Illinois area, and this place is an embarrassment to the Walgreens name.
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August 2023 by Jerel Laton
My wife went into Walgreens today to pick up a few items. When she was checking out the bill total was $16.36. She started to hand the cashier a $20.00 bill and stated to hold up that she would give her the $.36 so she could get $4.00 back. The cashier took the money but only gave my wife $3.64 back. My wife explained that she gave her the change but the cashier said "no ma'am, you were suppose to get $3.64 back." I explained that she had been given $20.36 and if you subtract $16.36 from that it equals $4.00. The young lady looked confused so I suggested she contact the manager on duty. When the manager came up front the cashier told her that she had entered the wrong amount for the purchase. After explaining the amount given to the cashier for the purchase the manager gave my wife four one dollar bills one at a time by jerking them like they were sticking together. Neither apologized to my wife. I kind of felt sorry for the cashier because she seems to be a victim of the new math being taught. However, I expected better from the manager on duty who was very rude in the way she gave my wife her money back and who should have set a better example for her employees by apologizing to the customer for the errror.
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August 2023 by Erica Nelson
Honestly the most ridiculous pharmacy experience I’ve ever been through. Every time that I go, it takes no less than half an hour (usually more) for me to pick up my prescription that’s ready. There’s probably 6 pharmacy techs back there and only one poor person who has to run back and forth between the regular registers and the drive through. And good luck if you have any questions about your prescriptions, no one will be available to answer. I’m sitting in line now as I write this, and I will be transferring my prescription to a local pharmacy instead. This place has absolutely rocketed towards the ground since Walgreens took over.
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August 2023 by Jesse Arwood
Adriana was very helpful and went beyond her primary responsibilities to find savings on my very expensive medication. Thank you so much Walgreens for staffing responsibly!
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July 2023 by Jumi Yoon
Worst customer service ever. I placed a photo order for same day pickup. Show up the next day and it's not only not ready...they can't even find the order in the system. Acted like it was my fault (maybe I never placed the order, maybe someone else picked it up, maybe it's under another phone number, maybe this or that) and never apologized or even acted like they cared at all. Meanwhile I have the email confirmation in hand. One of them was chewing food while talking to me.
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May 2023 by Katie M
NEVER HAVE I EVER HAD SO MANY OF MY PRESCRIPTIONS TOILED WITH in my life! The people that work in the pharmacy here are a bunch of liars, repeatedly told me that my doctor's office didn't call in prescriptions. I was at my doctor's office today and looked at the computer screen myself showing the NUMEROUS different times the staff called in my prescriptions! I was about to go to a new Dr because of this! It's one thing if you're a server in a restaurant that forgot to give somebody a side of ketchup. It's a HUMONGOUS ISSUE when you're a PHARMACY TECH THAT SCREWS UP PEOPLE'S MEDICATION!!!! BECAUSE OF THESE PEOPLE I WAS SEEING SPOTS for WEEKS without my regular prescriptions and my body/ meds were OFF!!! AVOID THIS PHARMACY IF YOU VALUE YOUR HEALTH/ WELL BEING!!!
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May 2023 by Kate M
NEVER HAVE I EVER HAD SO MANY OF MY PRESCRIPTIONS TOILED WITH in my life! The people that work in the pharmacy here are a bunch of liars, repeatedly told me that my doctor's office didn't call in prescriptions. I was at my doctor's office today and looked at the computer screen myself showing the NUMEROUS different times the staff called in my prescriptions! I was about to go to a new Dr because of this! It's one thing if you're a server in a restaurant that forgot to give somebody a side of ketchup. It's a HUMONGOUS ISSUE when you're a PHARMACY TECH THAT SCREWS UP PEOPLE'S MEDICATION!!!! BECAUSE OF THESE PEOPLE I WAS SEEING SPOTS for WEEKS without my regular prescriptions and my body/ meds were OFF!!! AVOID THIS PHARMACY IF YOU VALUE YOUR HEALTH/ WELL BEING!!!
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May 2023 by Lisa Calvo
I’m not sure why they even have a phone because they never ever answer it. The pharmacist acts like he can’t be bothered. They can’t seem to keep enough pharmacy technicians but you can’t blame them for leaving. Maybe we need to contact the corporate office and let them know how terrible the pharmacy is.
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March 2023 by Rebecca Walters Hopkins
They are clueless of finding you in their computer. Medicine is never ready for pick up. You come monthly, they don’t even recognize you, pathetic. No organization in this pharmacy for customers at all. Thought about changing, but hear from others that their pharmacy is no better.
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March 2023 by Pam D.
Worst pharmacy to get a prescription from. I go to the convienent right across from it. They send over the prescription and you can't get it for Hours. I have had problems everytime. I waited an 1 1/2 hours tonight and the electric prescriptions from the doctors office can't go straight to this Walgreens in Pinehurst. They have in go to offsite party to rewrite and send to them. They should I had a prescription but in the hour and half it hadn't been rewritten and sent to them?? What a system. The lady in front of me inhaler wasn't ready. 30 minutes until closing. I knew mine wasn't going to get done. So just don't plan on going to urgent or convienent care and want your medicine the same day. Long lines, understaffed. I felt sorry for the one lady working the counter having to deal with All the many problems of prescriptions not being ready. She was doing a great job under the lousy working conditions.
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February 2023 by Shannon Ryan
The pharmacy is absolutely worthless. Constantly screwing up our prescriptions, always out of stock and when you speak to a pharmacist to try and figure it all out they act like you are wasting their time. Once again, worthless pharmacy.
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January 2023 by Libby Snotherly
Worst pharmacy. No one answers the phone. Offers no assistance.