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March 2024 by The Black Afrodite
Very nice staff. The optometrist was great she was very thorough unlike my last exam at Walmart. Addressed all my concerns and I can tell she loves what she does. I will continue going here and can’t wait to get my new glasses.
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March 2024 by Summer Scott
Very friendly people. I didn’t have any problems and my concerns were answered thoroughly.
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January 2024 by Maria
Yuteh was beyond helpful and kind and patient. She took the time to help me find the perfect frame and stayed past store hours. I am thankful for her time and effort and Will ask for her personally next time I come in. Thank you Yuteh!
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December 2023 by TIM
I truly had an amazing experience at this location. The staff was very friendly and they communicated everything clearly. The optometrist, Dr. William, was also kind and used patience when explaining the progression of my eye health. I thoroughly enjoyed my experience! Also, located very close to Carolina Place Mall.
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December 2023 by Joel B
The first time I visited this location the exchange was unnecessarily tense. The salesperson behaved as if I were trying to scheme because I came here rather than to the Matthews location where I normally go to see if they could repair my glasses. The second time I returned to retrieve my new glasses, the clerk was dismissive when I said the frame didn't resemble the one I ordered. (I only returned because Matthews couldn't schedule me in). I'm treating this location like I treat Outback, not going back! (The doctor, however, is excellent)!
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December 2023 by B W
Quite by accident, I discovered the company called “America’s Best” and ordered two pairs of glasses for my daughter. Excellent customer service, no queues or long waits for order fulfillment. Very low prices for a high level of goods and services. I really recommend this company to everyone!! I was at the store located at 10420 Centum Parkway, Pineville, NC
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December 2023 by Chania Hilt
Optometrist was great 10/10 very informativeThe woman who assisted him 10/10 very informativeFront desk associate Faye could use some more training in customer service. She was extremely short and rude. Acted as if she was annoyed because I misunderstood something she was communicating & having to re explain. From the beginning of our transaction to the end she was very cold and seemed irritated. I more than likely won't return.
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November 2023 by Tina Roos
Had a good experience with the Dr but, mostly, Yuteh! She taught my daughter how to put contacts in and was so great with her! She was encouraging and patient. I am so thankful for her help!!
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November 2023 by Sylvia Nater
Overall my initial visit was great. From the time I entered until I sat with a young lady to check out and she told me someone would call me when the optometrist finds someone to make my uniquely strong contacts. .I called a couple weeks later and a clearly older woman answered the phone. I let her know I was waiting on someone to call me because I needed to pay for my contacts before they were ordered and I hadn't heard from anyone.She clearly wasn't listening and asked me to hold on. She came back to the line and said "oh we were waiting on you to make a payment so we can order them, that's what I asked you when you called"I repeated to her what I said and she again tells me that this is what I should have said first.That makes me not want to do business because I genuinely wanted to drive up there to curse her out. I don't appreciate being talked to like I'm a child.
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October 2023 by shesarunner1982
I had a great experience at this location. Specifically I would like to call out Oria and Yuteh. The eye doctor was great, witty, made me feel at ease. Then when it came time to look for glasses and check out, these women, again, made me feel at ease, did not feel rushed at all. They helped me pick out a beautiful pair of glasses vs what I had originally chose. We talked, we laughed, it was a great experience. Then, I received the glasses a week before the quoted time frame. I highly recommend this location thanks to the professional, knowledgeable and friendly staff. This is Pineville location and I live in Indian Trail!
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October 2023 by Chauntel Maxwell
I have no problem with my glasses or anyone else, but the older lady that works there. She was calling for me, but I didn't hear her. She loudly said I should take that out my ear so I can hear not knowing I was wearing a hearing aid and not a Bluetooth. I explained to her that I couldn't because I need it. She was rude and had an attitude from the moment I walked in. You don't know what people have going on in their lives and to be rude for no reason. She must thought I was a child. I'm 34 and handled it better than most. I'll go somewhere else. Thank you.Unacceptable.
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October 2023 by Debbie McCarthy
I have complicated vision issues but America’s Best in Pineville has managed to make the right glasses for all purposes, including the tricky intermediate distance for piano music. 5 stars for expertise AND customer service. Special thanks to Dr. Henderson and to Earline. They rock! Highly recommend.
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September 2023 by Russell H.
I am impressed with the optometrist. However, service is lacking. I went in to buy a second set of glasses. I was told it would be handled by a representative. Over twenty minutes later, I left. One representative was helping someone and the other was on her phone. Earlier they had been laughing and talking. Will go elsewhere.
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August 2023 by denise lorenzo
It was a great experience. I became a patient first and everyone was so wonderful that I bought my whole family, and they loved it too The Dr and the Staff were great. The staff walked through everything down to using insurance or not.
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August 2023 by Sasha Shaina
Ultimately, I ended up having a great experience at America’s Best. Initially I was disturbed because the receptionist addressed the lady standing behind me first and thankfully the lady said that I was there first. Then, someone who arrived after me was seen by the optometrist before me. I arrived to my scheduled appointment early in hopes that I’d be serviced sooner.Despite that, Yuteh was amazing!!! She reassured me that I’d be taken care of. I expressed to her how overwhelming it is choosing frames and the type I was seeking. By the time my eye exam was over, she had chosen at least seven (nice) frames for me to choose from. I bought two of them and I cannot wait to get them! She truly made this visit simple, enjoyable and chucklesome!
