-
June 2025 by Pamela Dickmeyer
Shawn Williams was fantastic in every way! He was so patient, kind, helpful, very knowledgeable and efficient in setting up my products and working with me.I can't say enough great things about him. He is wonderful!!!
-
May 2025 by john szpara
This is my second time purchasing from Audio Advice. The first time, I visited their home theater showroom, listened to the various speakers, then bought additional speakers to complete an 11.1 surround setup. I used their free online tool for planning your home theater speaker layout, complete with dimensions. I was able to do the install myself with a couple of buddies. All the equipment is and has been top-notch.
This time I needed some smaller speakers for my shop. Once again, the staff (Jesse) spent the time demonstrating several speakers until I found the right ones. The speakers weren't in stock in the Pineville store, so he arranged shipping to my home. Everything went smoothly. The new speakers are amazing, great sound.
You really can't tell if you going to like the sound from a speaker unless you can hear it, and Audio Advice's multiple home theater setups in store allow you to *hear* what you're buying. I highly recommend this company if you want great sound.
-
April 2025 by Kevin Roland
I wish I could give 6 stars but this company and their staff are fantastic. They came out and upgraded all of my equipment, helped me set up Control4, and hardwired some rooms in my house and even installed a ceiling mounted TV in my music studio and it was LESS than I expected. But what I rate any company or business on is their service and response times to issues and they have been stellar in every communication. I actually wish I had more things for them to do. Their showroom is the best I have ever seen and wish I had the space for one of their theater room setups. I am a professional musician and business owner so I know good service when I see it plus they know their stuff.
-
January 2025 by Karen W
Dave, our sales contact, was awesome. We went in having an idea what we wanted for our home theater speaker set up and he was extremely knowledgeable and helped us finalize what we wanted, without upselling us. We had some issues with the install but when we talked to Dave about it, he immediately took care of it and made sure we were happy with the final outcome. We would definitely recommend them. Our only suggestion is to just make sure you talk through the installation plan and discuss any adjustments that need to be made once they are actually in the room mapping out the installation.
-
December 2024 by David Aiken
Wonderful customer service from Kevin Oliva at Audio Advice Charlotte and the folks at Kaleidescape. Went to pick up my Envy Core on 12/5 that I ordered in August after also placing my Strato V order with AA on 11/29. My unit had yet to ship from CA but they happen to have one on hand that another customer has ordered as a bundle but later cancelled. Kevin called Kaleidescape and they were able to make the switch and let me come home with both my Core and Kaleidescape!
-
October 2024 by James Petitto
Stopped in while passing through town. Great place with super helpful and knowledgeable staff. Look forward to ordering from them.
-
October 2024 by Justin Horan
Audio Advice Charlotte is fantastic! I watched their product reviews online and it contained great information. I was able to make an informed purchased because of it. I would have been lost otherwise.
-
October 2024 by Stephanie C
High quality gear and excellent customer service. Sales and install teams are knowledgeable and professional and a pleasure to work with. Highly recommend Audio Advice!
-
October 2024 by Tamara Naraidu
The team was a pleasure to work with. They are very proficient in what they do. Great customer service. Jesse Hayes, answered all my questions regarding a TV that I was looking into. I am very pleased with my purchase and I look forward to doing business here again. Thank you!
-
June 2024 by Elem Eno
Awesome gear. Knowledgeable staff.
-
May 2024 by gary lakofka
Fast shipping quality product great prices
-
March 2024 by Nick Maus
I really wish I could bring myself to giving Audio Advice a higher rating but I can't. I have gone in here several times over the past few months planning a dedicated home theater for a home build, and with needs for a business that is under construction. My experience with each visit is inconsistent. I have had some truly exceptional experiences where the level of service and knowledge was top notch, which is why I am not giving this a one star. However, more times than not, the staff seem very disinterested in helping. I have called the store 4 times on different days and times with no answer. I had a card from a sales rep with his direct line on it, no answer. A week later I get a text apologizing for the delay and asking how he could help. I messaged him back, no response after several days. I called the online sales line, the guy had no clue about anything home theater related and took my information and said someone would reach out to me, I still have not received a call from anyone. I took time to drive across town to go in to the store and ask if they could get a projector for me. The guy behind the counter had a very smug look on his face and leaned back in his chair while I tried to have a conversation with him as if I was bothering him. Before I could finish asking my questions he just shakes his head and says no, we dont carry that. Can you get that? He shrugs his shoulders, asks a co-worker and says no. The projected I was asking for has a retail price of $3,600. I need 12 of them. I inform him of that, all but giving him $40,000 out of my pocket to help. He never asks what the projector is for, why I need 12, if I would be open to looking at another option. No effort at all. Today, you all lost the easiest $40,000 sale possible. I think ill start shopping other places for my business, and for my personal home theater. Please, train your staff better, or get people who want to work. They are costing you a lot of money.
-
February 2024 by Carol Spisak
James and Alex came to the house today to install my TV and stereo equipment. I couldn't have asked for more professional, courteous, and knowledgable installers. I am more than pleased with the quality of the service from Audio Advice.
-
December 2023 by Don Bakerian
I recently upgraded my home theater system with Audio Advice, working closely with Don Cohen and Seth Mittleman. Their expertise and support were exceptional as they guided me through transitioning from a 16x9 to a 2.40:1 CinemaScope widescreen. Through phone calls, emails, and texts, they ensured I selected the right equipment, patiently explaining every detail. Their vast knowledge and genuine kindness made the entire process enjoyable. Thanks to their efforts, I now have a fantastic theater system, and I highly recommend Audio Advice for their outstanding sales and support. Special thanks to Don and Seth for their dedication!
-
October 2023 by John Lang
Had an amazing experience with the Audio Advice team and my movie room setup......Mr Cohen was incredibly helpful with customizing my MadVR Extreme2 capabilaities which get a bit challenging.......what a relief to have competent and courteous folks like Mr Cohen and the Audio Advice team.......HIGHLY RECOMMEND Audio Advice!!!
