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March 2024 by ONE FOR ALL
Excellent service and always reasonable with there customers, never had a hard time renting cars from there and I love the employees there keep it up guys.
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March 2024 by Deng Bushido
Tati and Pat have been great with excellent customer service and communication skills
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March 2024 by Anthony Cyrus
Good service from pat Tati and the was perfect
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March 2024 by Fouad Bizri
Excellent service and very supportive and prompt with any issues ?Tatiana and pat are great business minded individuals
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February 2024 by Bobby Geter
Tatie and Pat did their very best to accommodate last minute. They are fantastic!!!
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February 2024 by R.J. Shields
Tati and PAT at The AVIS at Carolina Place are The Bomb ?. Com. They're Customer Service is AWESOME, and I've been with them for Years. I wouldn't want to Rent from Anyone Else. True Blessings!! R.j.
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January 2024 by Adrienne Frazier
Beware!!!! Regardless if you prepay or not and no matter how far in advance you book a vehicle with this location, they will wait until the day you show up at the counter to pick up the vehicle to tell you they have no cars unavailable. This has happened to me, ruining my out of town plans. I have seen it happen to other people while I was picking up a car. They could atleast call ahead to let someone know. Very unprofessional.
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December 2023 by James Joseph Jansen Sr
Worst customer service I’ve ever seen. Literally. Employees need much better training on handling customer concerns. They sound like they’re addressing your concerns from a script instead of from experience and logic.
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December 2023 by Anthony Crouts
Awful Corporate rental experience. If I could leave ZERO STARS, I would. Absolutely terrible. RENT AT YOUR OWN RISK. For starters the place is unsanitary, with fruit flies all over everything. The staff have long colorful hair and nails, they take personal calls very loudly on speaker phone, and they wear grey sweatsuits to work. No car was available at the scheduled pickup day and time despite making the reservation days in advance. Many others came behind me and were very upset that they had come all that way just to be told there were no vehicles. I was told to wait 2 hours for a larger vehicle return only to be told that they would charge me more. They blamed all issues on corporate. When the vehicle finally came in, the owner/manager Patrick Eglanti, who pretends to be an employee refused to rent to me for no good reason at all. This resulted in missing a very important meeting the following morning. I will be requesting compensation from Avis for my trouble.
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December 2023 by Pengfei Shi
Hardly ever to write any review, but I have to do it this time. First time to pick up rental in this location, and I have to say I truly don’t think the vehicle I picked meets the regular rental standard. I saw the car seats from the previous user, and the floor is dirty, exterior is covered by dirt, interior smells extremely bad. I had to go to an express car wash (cover by myself) before I trip since I just cannot stand the condition. It’s 2023 now, and this vehicle don’t even have heat seat, keyless entry and electrical truck door. I personally will never come to this location ever gain, and may avoid AVIS as well.
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October 2023 by Jeremy Green
Had a reservation for Friday evening. Orchestrated transportation to the AVIS location at Carolina Place Mall.Arrived at the location and was informed "uh uh, we ain't got no more cars" as soon as I walked in the door.If a vehicle is not available, I understand, it's frustrating, but I understand. However the staff was rude, condescending, and acted like it was a inconvenience that i walked into the store front. This lack of professionalism assured that I will never use AVIS for any travel needs again. I wish I could give negative stars.I was a 20 year customer.
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October 2023 by Kaytonia Lewis
The customer service that I received from Tatiyana , Ed and Philip was 5 star they very friendly, exceptional, customer service, looking forward to doing business again.. exceptional, customer service, looking forward to doing business again
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October 2023 by Aynur Yeniay
I wish I could give 0 star since I didn't even get a chance to get the car I rented and prepaid because they said no inventory after they had me waited more than an hour in the store. Terrible customer service, no solution, no communication! It was my first time, and will be the last time as well. Strongly NOT RECOMMENDED!
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August 2023 by Jordan Simpson
Paid in advance and they still didn’t have a vehicle. Completely ruined the birthday plans we made wasted tons of time. Even sent is to another Avis location they ALSO had no vehicles. Very, very disappointing.
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July 2023 by kalyan chavala
Rented a minivan for 10 days from this Avis and location is very convenient and saves time instead of going to airport. The customer service is really good and appreciate the effort that staff puts in (forgot the name of the lady who helped me while picking up the car and the gentleman who helped me while dropping it off).But the availability of the cars itself is not great. The car they gave us reeked of cigarettes and when I asked about replacement they gave me another car which had dog hair all over and my kids are allergic to dogs. Unfortunately both cars have the engine oil light change on. It was literally like pick the best of the worst. Due to time constraint I had to choose one of them. The car is clearly not cleaned/groomed after the previous customer returned it.If you can drive to airport I would recommend doing that. Otherwise it is a great location and wonderful service. Hence the 3 star rating.
