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December 2023 by Patrick Hessinger
I was at this branch on Monday for an issue with US Saving Bonds that I wanted to cash. Due to bank policy, which we realized is similar at other banks, I could not cash them, but Kyle was providing the best service he can.He was friendly and did not turn us right away but listened, tried to understand the problem and took the time to look for other solutions for us. Sometimes a business cannot provide a certain service, but what they always can do, is to give good customer service experience, which Kyle proved that day; which other banks did not hold up to.
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December 2023 by Constant ContactPW
The teller today refused to call the business who wrote me a Bank of America check that did not go through. She was not helpful.
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December 2023 by Gurgen Stepanyan
There is a Business Line and counter that says Business Clients. When you get on business line they say there is no Business Line. Always under staffed
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November 2023 by T le
My son and me went the BOA Pineville , NC a couples time. Kyle is the best banker . He is very friendly goid service very fast, the best service.We love Kyle ❤️❤️❤️❤️
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September 2023 by Mara
Had a great experience there yesterday. I opened a new checking account with the help of Jose and another man (sadly, I don’t remember his name). Both of them were fantastic and really competent. Even though the bank was really busy, they still took their time to explain everything to me and answered all my questions. The best customer service I’ve ever had!
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September 2023 by DILIPR82
Worst branch and pathetic service.. I went multiple times for opening an account for my wife, every time they said the banker is busy for entire day and no appointments available. You are referring me as preferred customer and giving such kind of service, it’s pathetic.I will better go to chase/pnc/wells
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May 2023 by Jeff A.
Top notch service. Greeted at the door and no wait with 2 tellers.
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January 2023 by Maria Maria
Nancy is absolutely amazing. I don’t come into the banking center often but when I do I will definitely be requesting her. She is patient and have a beautiful personality. Great customer service.
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September 2022 by Bhavana Dodda
They won’t noterize anything at any cost. They have a reason not to noterize anything you ask for. Don’t waste your time talking to them because they don’t know.
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August 2022 by Charlene P
I typically do not write reviews, but I could not allow myself to just accept what happened to me today at this BofA location. I am a BofA account holder so I go in to get a certified check by using a cash advance transaction. I had already been to another location earlier this morning and could not get the check because of an issue with my primary bank which isn't BofA. That issue was resolved with my primary bank and I was told by the first BofA that I can now go to another BofA to receive the check since their system had blocked the transaction because of the earlier issue with my primary bank. So, I go to BofA number two and proceed to process the cash advance/ certified check. The Teller starts the transaction but then calls for the manager. The manager tells me that they cannot proceed with my transaction because BofA has a $4,000 limit on cash advances/certified checks. I know this is NOT TRUE so I tell the manager that BofA number one said there wasn't a limit on their end for this transaction, but the issue was the limit with my primary bank - which has now been resolved/increased so I should have no problem moving forward with this transaction. BofA manager number two is adamant and continues to deny me service. I ask if he can just try to process it and see what happens; he refuses and I leave BofA number two. NEXT, I go to BofA number three. The Teller processes the cash advance/ certified check with no problem and no major questions asked. Not once did she mention a limit and not once did she hesitate to process my request. BofA location number two denied processing my transaction- why? The manager lied and refused to provide service to me - why? Was it because I didn't have the funds needed- No. Was it because I wasn't a BofA customer- No. Was it because my request was against Bank policy- No. Or was it because he looked at me and assumed I was trying to do something fraudulent? If the latter, he needs to be held accountable as this is unacceptable BofA. I will not let this be ignored as it will happen again and again.
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July 2022 by Matt Coleman
Everyone in this location is a Joy to See!!! Always so Friendly!!!! Samara is Litterly is the Best!!! GIVE HER A RAISE!!! By far the best banking experience I have ever had. Takes the stress out of waiting in line. The entire staff here makes you feel like family.
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July 2022 by maria Wright
Nancy is absolutely amazing. I don’t come into the banking center often but when I do I will definitely be requesting her. She is patient and have a beautiful personality. Great customer service.
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March 2022 by Arthur Deznan
Not the best experience, but not the worst either. One teller and two other ladies just walking around getting nothing done, except greeting folks. The automated service is not my forte. I enjoy speaking to a real person, if I have to come into the banking center for my transaction. I hope they can get some more efficient process to get folks in and out and make us not think the others are getting nothing done.
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January 2022 by Jenny B
I do not, nor have I ever banked here. I had to come cash a check with the business issuing my check being Bank of America.There were 5 people in line inside when I got there. There were two tellers, with one not able to take customers half the time. I waited almost 30 minutes in line, which was semi difficult, as I have back issues and standing that long hurts. That is my only complaint.Staff was extremely professional and curteous. I needed to use the restroom when I left, to which an employee unlocked the employee restroom, as the guest one was out of order. I was very appreciative of this kind gesture.Overall, very impressed with them. The time of the wait would be the only issue keeping me from ever considering banking here. I don't always have time like that to wait. Thanks to the staff for their extreme professionalism.
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December 2021 by Steven Bell
Mary Lyoob turned me away 1 1/2 hours before closing. One person was in her office and no one waiting. This is unacceptable when needing service. I will look at other banks.
