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March 2024 by Wesley W.
I just left bj's and literally waited at the deli counter for an hour and 20 minutes with four customers in line ahead of me. I watched as one employee continued doing prep with a line of customers in front of her, while the other slowly helped customers as they engaged in casual conversation. They seemed to be trying to dissuade customers from coming to the deli counter with their horrible customer service. The other customers were visibly upset, I know this isn't what customer service is supposed to be I am employed in the customer service industry as a manager and I was embarrassed for you as this is a representation of your company. I assume you have had multiple complaints about this exact issue. Efficiency and customer service can definitely be improved exponentially at this location. Just a concerned customer reaching it to see if anyone actually cares at this company
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January 2024 by Gus C.
Friday evening around 6:30 pm I visited the store with my newborn son. When I was ready to check-out I had a full cart and a stroller that I was pulling alongside. There were no registers open asside from the self-checkouts so I stopped over to the customer service desk and asked if there was a register that could check me out. The woman told me, "only self-checkout was open". I asked why only self-checkout was open and was dismissed, she said, "that's all that is open". There were 3 people at customer service and 3 people around the self-checkout. I don't mind self-checkout, but I was juggling a full cart and a newborn baby. In addition to my BJ's account, I also pay for memberships to Sam's Club and Costco. I'm not sure what's happening at BJ's but given the option I'd much rather go down the block to Sam's club or drive 30 minutes to Costco.
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August 2023 by Delanie D.
Worst bjs I've ever been to. This location either needs to be shut down or hire all new employees. I've never seen a store have no registers open and only self checkout while the employees stand around doing nothing. Employees also had told us conflicting information about retrieving medication from a locked box sending us to multiple different people on a wild goose chase while our $500 worth of food is melting. Shelves were empty and not stocked as well as the store being generally dirty. Bathroom was so disgusting too. Don't waste your time going here and just go to a different location.
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July 2023 by Michelle U.
I bought a mega chef pressure cooker at the capital boulevard Raleigh store I am very happy with the product. I would recommend it.Michelle uteson
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November 2022 by Sam T.
The Thanksgiving free turkey promotion is a sham. They entice you to spend $150 in one transaction to obtain a free turkey later. You go back for the turkey....NONE, out of stock. The clerk working the meat area has no idea when, or if, turkeys will be stocked. Turkeys need DAYS to thaw in preparation for Thanksgiving dinner. Absolutely worthless to someone relying on that turkey to feed their family on Thanksgiving. They have already fleeced you for their $150. No consideration to you for your out of pocket $150. I was always a fan of BJ's.....not so much anymore.
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October 2022 by Milad W.
Tire center is useless.. I bough 4 new tires and they installed them for me. After I left I noticed that the tire lights are ON. And I went there again to fix the issue . Looks like they screw something and my tire lights alarm never turned off. Had flat tire and went there , they supposed to fix it. They give me 4 days ahead appointments, I went there at my appointment day and my name wasn't listed. I made another appointment to replace my back tires and I waited 2 months for a phone call to come install the tires. They never call The employees worked there always have no customers in the shop and never agree to do in spot service. My home is next to bjs. I never see them working in any car. After 5. They may be take like 2-3 appointment per day. They layback and have too much fun doing nothing. Go to Costco or bjs for tire.
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February 2022 by Nataly D.
Members get get gas!! Also, I do all my bulk shopping here for meats, water, condiments, and snacks and they always have what i need ! Although recently, they were short on chicken. Also the leggings they have....i always have to buy a pair every other month! They are such good prices and they're so nice and comfy.
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August 2021 by John W.
Still can't keep regular items in stock. They just stop carrying items you have been buying for years. Over half the staff wearing chin diapers. Many staff standing around while lines are long.
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July 2021 by Nefertari C.
on july 14, 2021 at 4:16 pm my stepfather was waiting to be serviced in the deli department at bjs wholesale located in pineville, north carolina. unfortunately he was not provided any service whatsoever and was escorted off the premsis for being disorderly. however, he was a victim of racial discrimination and was verbally attacked by other caucasian customers!!!!!! i wanted to shed light on the racial discriminatative practices that are being implemented by management and staff at this location!!!!!!! if you consider yourself a minority, please steer clear of bjs wholesale located in pineville, north carolina. otherwise, you will endure the same public humiliation and racism as my stepfather, who is a proud black man
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May 2021 by BC W.
Well I have never thought a huge place like this would be worthwhile but it was. I was highly surprised at the great selection of groceries. I have no need for Food Lion when I can shop here. Stop in and you won't be disappointed.
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December 2020 by Ruth W.
we purchased four new tires online good price well-known brand made an appointment to have them installed and that's where the problem began very unprofessional very unorganized I do not know why they even have a tire center because that is no tire center all I can say is go to Costco Costco Costco Costco and save yourself the headache, frustration, aggravation and time
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June 2020 by Mary H.
Think you're getting a good price at BJs, take note. The boxes of coffee are physically the same size, The top box we bought at BJs "sale price $36 and some change. ( 84 K cups )The box on the bottom we bought at Sam's Club for for $36 and some change......( 100 K cups )Found this to be the case on numerous items.We can't save money at BJs ! ! ! !
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May 2020 by Molly R.
Good selection, great deli workers, but super slowwww customer service desk. Always have to wait in like 15+ minutes while the workers take their sweet time. Really need to be better staffed in the customer service desk.
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April 2020 by Ally M.
I had signed up for $25 membership and when I was at the store to get my card they said I had to pay again because it apparently was on hold! I showed my bank statement where the money was claimed they insisted saying the money was on hold. Requested to speak to the manager and they gave me a piece of paper to call the number. They think I am stupid or what?? IS THIS A SCAM OR WHAT???? BJs Pineville, NC customer service sucks!
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December 2019 by Rick L.
Cannot believe how poorly staffed they are today. I just need a tank of propane. Two customers in front of me want quotes for tire installation. Kid behind counter said his coworkers is on break. It's been over 18 minutes and still no propane. Think someone in management should train another employee to cover lunch shifts in the tire center. Very POd
