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December 2023 by Slick L
Hotel was just ok at best. The sink in the room would not drain and then the toilet would not flush right. Staff was not very friendly and did not care for security.
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December 2023 by Julie Banner
The room was quiet, clean and comfortable, the staff was incredibly helpful and friendly and went out of their way to give me local information and even remade my room key when I made the fatal mistake of accidentally putting it near my phone. Breakfast was well-stocked and well-attended- there was a large group already downstairs when I got there and I didn’t have to wait for any food.
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November 2023 by tracey winkler
You get what you pay for. I chose this hotel because I needed a well priced room for my family and myself 5 in total. The staff was great super helpful and nice the room needed some work. The pictures on the wall have mold in them from condensation. There was a large black smashed spot on the wall near the ceiling that I think may have been a big that was crushed. No fan in the bathroom. The pullout couch that was needed had no sheets or blankets. The comforter on one of the beds was dirty. There was no remote for the TV so we were not able to use it. They seemed to have changed the pillows too because they were super small. As I was leaving I did notice where the carpet and floor met is held together by hot glue. The breakfast was good,and waffles my kids loved. Again I will stress the staff was great we visited the desk multiple times due to some of the items listed. They were very friendly and accommodating. The wifi worked great. With 3 kids in multiple devices no complaints.Rooms: Needs updates.Nearby activities: Carowinds is very close.Walkability: The local stores and some fast food are very close and walkable for 5-10 min.Noteworthy details: Great wifi bandwidth.
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October 2023 by Rubix______
We initially changed our hotel to this location due to hearing the other hotel was not the best. After we booked this hotel we made the mistake of reading some of the reviews. We read about roaches, drug smells, old hotels, weird individuals and more.Upon arriving, the hotel is certainly not lavish, but its affordable. The hallways smell like drugs, its dark and humid. We were fortunate enough to not have any bugs in our room, but lights did not work. There was loose change and childrens toys under the furniture. The room smelt odd, so we bought air fresheners from Target. We inspected the bed, and the mattress was heavily stained, and its extremely uncomfortable. The matress topper was fine, but the bedsheets had ink stains, and tiny holes throughout it. We ended up buying bed sheets from Target to feel comfortable. The bathroom was alright, the shower had rust on the floor and had stains, the shower head was gross, and the towels had stains and marks on it, so again, we went to Target to buy 1 towel to use for our stay. We also had a guest with us that was going to use the pull out mattress, but the metal frame was rusted onto the mattress itself, and we didnt even want to pull it out fully to see the monster inside of it. So we just gave a spare bedsheet to cover the bed itself.Altough we did not use the pool, it is a foul looking green and people let their kids swim in it. There were intoxicated people stumbling through the parking lot. We did not feel safe entering or exiting the hotel.Location got two stars because it is 15 minutes out of Charlotte, but really should be 1 because it does not feel safe. Service recieved 1 star because nothing was maintained or upkept, housekeeping clearly did not clean, maintenance did not maintain. The woman at the front desk was kind, but the hotel was not.If you have family, and can spare the extra $60 a night, just do it. If you are desperate, the Walmart parking lot is free.Use this information as you'd like.
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October 2023 by Christina
The staff at this property are phenomenal. I appreciate the kindness they showed me. Especially in a very difficult time in my children and myselfs life. Ms Roxanne and Mr. Jeffrey were some of the best host. They work well together and are very kind. I just want to say thank you to everyone at this property.Rooms: Very clean and well stockedNearby activities: Shopping mall's retail and eaterysFood & drinks: The complimentary breakfast in the morning were great. Hot breakfast and perfect times.
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September 2023 by Brooklynn Summers
The hotel rooms were clean, but the people that stayed their were not. A homeless lady came in there for the free breakfast. The hotel staff didn't put her out. I didn't say anything either. The hotel smelled like weed in the hallways. I will not be back to this place. Hotel staff was friendly. The sofa bed mattress was dirty and ripped. I did get another room.Safety: I did not feel safe in this place. They had a lot of thugs in this hotel.
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September 2023 by Dazz Kumar G
I had the pleasure of staying at this hotel for an entire month, and it was a delightful experience. The hotel offers a safe and cozy atmosphere, complete with friendly staff who made me feel at home. The breakfast was decent, and what I truly loved was the view from my room on the 5th floor.
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August 2023 by Mahogane eee
Roaches just roaches. Absolutely disgusting. When my group complained to the front desk, all she could do was make a face that basically said, Sorry you saw them. They know they have a problem; just get the whole building treated. You can get rid of roaches, and that may make your facility better. The building itself is obviously older, and the doors are rusted.
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August 2023 by Deborah Bafundisa
Do not go there. Some of the staff were really rude (not all though) and the hotel is not great looking. We had a water leak right in front of our hotel room. We went to the front desk to explain the situation, the employee at the counter (old man, blue shirt, always there at night) started to have an attitude because we requested a new room. He said that we should have had made the request during the day (as if we were the ones who made the water leak happen lol). He didn’t even take the time to see it for himself. If he is that upset with customer service, he should consider working somewhere else.Furthermore, the amenities that they offer are truly not that great. There is no air ventilation in the bathroom, which makes the entire room feels musty and humid after some time.
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August 2023 by Ying Li
In short, stay somewhere else regardless!!! There are other options and much better with the price you paid for this one.If there’s negative star, I will give negative 5 to the disgusting hallway, room and bathroom.As soon as we enter the hotel entry, the light is very dimmed and there’s a strong cigarette smell.The cigarette smell got stronger as we got to floor three. There’s no cigarette smell in the room but we were suffocated by an unnamed odor throughout the entire room. What was worse - the windows in the room cannot be opened!!!Luckily we later switched to a room on level 4, and there’s less cigarette smell, but the same odor in the room is there.The odor comes from the sofa and lounge chair, and it just stayed all night.The bathroom is tiny, floor is super dirty. The bathtub is better, at least it looked clean.Again, you have many options, stay somewhere else unless you want to be suffocated with unnamed odor.
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August 2023 by Winston Bryant
My wife and I enjoyed our stay here. This location is near plenty of eateries and shopping. There's 2 reasons why I don't give it a 4 star rating;1: The bed was very firm, and a softer mattress is essential.2: No fitness center. I had to go to Planet Fitness, which wasn't too far away, just would've been nice to not have to leave the hotel for that.
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August 2023 by Corina E.
The best part of this hotel is the location and proximity to food and stores. They also have free breakfast with basic hotel food. Patricia at the front desk was very helpful because I had an early flight and wasn't going to be able to check-in without making arrangements. Thank you for helping me with that!The room was ok. Some of the lights didn't work in the bathroom. The refrigerator didn't close all the way, but it still worked.Air conditioning is loud and the walls were pretty thin.It was just a quick trip so I wouldn't expect much more for an overnight stay.
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July 2023 by KWood
Stayed here for just one night, expected more from a Comfort Suites.The Good:Large Parking LotHuge RoomFree WifiShower provides good pressureLocated around strip malls/eateries.The Not-so Good :Semi long check-in process(possibly due to this location being part of Choice Hotels) Had to re-enter redundant informationStains on bed sheets/fridge areaMini Fridge not leveled/tilts over with a single touch.Inadequate toiletries - We were a party of 3 and were only provided with one towel and no tissues.Thin Walls
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May 2023 by Kat T
Large rooms at a fair price, under 100 nightly. Beds were comfortable, water pressure was great, and the location was good for our needs with plenty of restaurants nearby. Would have appreciated more than 2 towels for 2 people for 3 nights, but the front desk got us some when we asked. The elevator was out for 2 of the 4 days we were there, but there is a 2nd one at the end of the hallway.
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January 2023 by Saswati
The hotel rooms were neat and clean. They provided all the required amenities with the rooms like a mini refrigerator, microwave oven, coffee maker, television, writing desk, chair and sofa set, and last but not least an extra pillow, and blanket. Also, they served complimentary American breakfast in the morning. The breakfast was really delicious and there were 7 to 8 dishes in the breakfast. I really like the place and like to stay again. I like to thank all the staff to take very good care of their customers.
