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March 2024 by Demetri Brown
I won’t return here. Even though the lady that checked me out was awesome, the security guard (I was told he works for Macy’s and not the mall) asked me if I needed a somewhere to check out because I walked from one brand of men’s clothing to the next with a pair of khakis. He then proceeded to follow me around until I checked out. He’s ruining the customer experience and Dillard’s brand image. I was planning on actually shopping but I just stopped at the khakis. After purchasing, I returned it and talked to the manager there. The actual Dillard’s staff are AMAZING!!
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February 2024 by Marc Hiles
Tried to return a bottle of cologne i bought after Christmas because the atomizer would not spray. Ther was a sample bottle that came along with it. I just wanted to exchange it but because i didn't have a receipt they wouldn't allow it. I had bought 3 bottles of cologne that day. They told me to get a receipt from the credit card company for proof. Then i told them to keep the bottle i mean what good is it to me if it doesn't spray. But they insisted i take it.i think something could have been worked out but they didn't want to try.
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February 2024 by Antonio Castillo
Alright
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January 2024 by Curt x
This is probably my mother's favorite department store. But, I always get something in the men's department
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November 2023 by Rhonda J
We had to stop in for a shirt for an upcoming wedding. The guy who helped us was wonderful. He took time and figured out the perfect size needed and ordered it for us with no issues. Great customer service.
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November 2023 by ir w
This place deserve 0 stars. Just horrible customer service every time Not just one employee but 2 employee mistreated me trying to use the fitting room. The employee was so suspicious thinking I was going to steal the shirt come on like I was born yesterday to shop lift clothes. One thing I had to do my prayer in there and I wouldn't want to do it public another thing it was locked. The man came out of where and then had security guard me out the fitting room. Seriously was it require for security guard to watch me?! I left my personally belongings outside of the fitting room. This is a mall customers can have anything whatever they want and isn't require to leave unattended. That african american man with the army jacket needs to go and that security guard needs to go as well. I felt unwelcome to be inside this dillards.
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November 2023 by Julie Cook
I bought a new Brahmin purse and matching wallet. The Sales Assoc. was so attentive.
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September 2023 by Donella Richardson-Graham
I went to get sized for a bra and the young lady was so experienced. She had me try on several bras before it was right. I was actually in a size I wouldn't have NEVER thought of. It fitted real good and made my shirt fit different. It's nice to know there's people who are passionate about what they do.
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September 2023 by Dee Dee Richardson
I went to get sized for a bra and the young lady was so experienced. She had me try on several bras before it was right. I was actually in a size I wouldn't have NEVER thought of. It fitted real good and made my shirt fit different. It's nice to know there's people who are passionate about what they do.
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September 2023 by Rethish Radhakrishnan
I overheard a conversation mocking a customer for not able to afford something from the store. May be the store experiences unusually high theft, but it sure left a bitter taste.The lady at the Kids section and Ralf Lauren were sweet,so 2 starts just for them?
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September 2023 by Jazmin Bonilla
I never felt so uncomfortable shopping. My sister and I were shopping with our babies who are less than one years old. Long story short one of the staff members apparently thought we were trying to steal merchandise we didn’t realized we were being followed and watch until we went to the restroom. We had 4 items and we had to use the restroom and change the babies diaper. We went into the restroom not knowing it was a problem to go in with the items we wanted to buy. I would advice to put up sign so customers are aware. Anyways we were followed into the restroom by a staff member she came to let us know it wasn’t allowed. which wasn’t a problem we understood what we didn’t appreciate was that she touch our stuff before asking permission todo so or even giving us a chance to hand them to her. Then once we were done with using the restroom we walked out and saw she had security outside the restroom which had us more confused us to what the heck is this lady thinking. We were going to continue shopping but she p proceeded to have as followed by her in the security. We no longer felt comfortable shopping so we decided to just go ahead and pay for our merchandise and leave. I totally understand in retail you have to look out for potential thieves as I have worked in retail for 10 years but never in my life did I ever make anyone feel uncomfortable cause I’m the end of the day I want to promote good customer service and definitely not make a good customer feel uncomfortable. That whole situation could have been handled in a so much better way. And as well be Preventable! Again PUT A SIGN!!!I give it two stars because there were at least 3 staff that were very helpful, they offered help when they saw we needed help. They deserve 5 stars but the company obviously needs to do some training on customer experience.
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August 2023 by T Ledbetter
The store doesn’t disappoint.
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August 2023 by Rich Thornton
So many nice things to purchase and the staff is friendly
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July 2023 by Chef Will
Eldar took excellent care of me during my birthday visit to the Polo department in May! The mall may be old school, but you can find some fantastic deals! During my shopping spree there was a shirt I really wanted, but wasn’t in my size. Eldar let me know immediately that I can have my size sent to my home. Worked out great!! Thank you to Eldar, Carolina Place, Dillards, and Ralph Lauren Polo department for making my visit a great one!!
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June 2023 by Jeff Williams
My experience was not out of the ordinary. The customer service person was polite and knowledgeable.I will shop there again.