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February 2024 by Marty Cohen
Enterprise Rent A Car has always been wonderful to deal with however I was helped by Killian Keitt who was just incredible. Warm, gracious, articulate and thorough. A pleasure to work with. Regards Marty Cohen
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February 2024 by Imani Andrews
Waited on hold over 45 minutes… no one even came back to the phone to check or ask for more time. Not to mention I hung up and called back multiple times still they kept putting me on hold…. Your employees definitely need to learn how to multitask more efficiently!
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February 2024 by Robin Pendleton
Customer service was really great, from the moment I arrived at the door until I left with the vehicle. The energy in the office was great, fun, and inviting. The representative was very knowledgeable. I will be using thus office again.
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February 2024 by Donnetta Hopper
Never a bad environment I truly appreciate the support and kindness always given. Always my top pick location to rent from.
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February 2024 by Phillip Lewis
Great customer service
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February 2024 by Jessica Trammel
Staffing issues. This location should be well staffed because of it's location and high demand
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February 2024 by Tamesha Forney
Everything was breeze. Making reservations online and then picking up, makes the process a whole lot smoother! Forgot the guy name that had to assist us, but he was very nice!
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February 2024 by Stephen Lynch
I had a very good experience. They had a car available and gave me a ride to the repair shop. Everyone was very friendly and easy to work with. I will use them again.
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February 2024 by Rick Tarravechia
They squeezed in my request even though it was last minute! The car was great and so was the service. Everybody was nice and had a big smile on their face.
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February 2024 by sylvietta c
They will always get you right. The customer service desk staff has great communication skills. 10/10
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February 2024 by Ryan McElroy
I've rented from this Enterprise 3-4 times right now for work and for pleasure. The cars have always been clean, service at the front desk is exceedingly friendly without being fake, and (importantly) there's also some consistency - I see the same folks there as I keep coming back which is awesome. Keep it up!
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December 2023 by Sherry George
My Acura MDX was rear-ended and totalled by a reckless driver. I was looking for something to make me feel safe again until purchasing a new vehicle. Jillian was so thoughtful and Genuine!!! She put me in a 2023 Jeep Gladiator which I named Omega!!! Jillian is a valuable asset to the Enterprise Corporation!!! She is the Epitome of Exceptional Customer Service!!!❤️?❤️?❤️?
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December 2023 by Savannah White
This entire place needs to be shut down. The branch manager and her colleagues were very mean and billigerent towards me. They kept demanding proof of my address and I could not provide that since I was taking over someone’s lease. I finally found proof and she didn’t accept it. She refused to help me. I explained to her that my car was broken into, my insurance gave me the green light to rent a car and that my insurance would cover it. I had my insurance card, my claim number, the number of my agent and even a proof of address. She still refused to listen to me and help me. This branch manager was clearly on a power trip and I felt very degraded and mistreated. I didn’t get her name but I’m going to find out and report her to corporate. You don’t treat people like that especially at Christmas. Shame on her and the rest of the people working there. In the meantime, I highly recommend the location on Independence! They are a lot nicer and more willing to help!
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November 2023 by K Owens
This was my first time renting a car from this Enterprise franchise and it was a great experience. The staff (Hope S.) and shuttle driver was very friendly and accommodating. Honestly, this was the first time ever being given a choice of vehicles to select from. The cars were clean and reliable and the rates were reasonable. The entire process from my arrival to getting the car to leave the lot took less than 15 minutes. IMPRESSIVE!Overall, I would recommend this franchise highly to anyone who is looking for a rental car in the future. I felt like my patronage was valued and appreciated. They get an A+ from me! Thank you!
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November 2023 by MJ V
Never answer their phone. They cancelled my “pickup” & had to Uber to them in rush hour from across the city. Didn’t have the right car type when I arrived. Car wasn’t really clean. Oil change light came on during a short rental. This company need to get it together, as an organization. The very sweet young woman who checked me in earned 2 stars just for her customer service bc she was great.
