-
March 2024 by RIVER WILD
Excellent! Quiet, Consistent in Service and Friendliness. Helpful, Rooms are immaculate, Housekeeping attentive. This is above any place I have stayed..even many 5 ? star. Great Value, close to shopping, trails, movies, malls. Can't beat the prices and value! I'd rate higher if possible!
-
March 2024 by Robert Perkins
Nice hotel but when I questioned the internet. The front desk attendant got defensive. I couldn’t do my work because my computer kept going offline. When I got to my next destination, I had no problems with the internet. So instead of getting defensive, just apologize and see if the Internet needed to be rebooted. Won’t stay there again.Nearby activities: N/a
-
March 2024 by jess
Didnt have atm so couldnt buy any drinks or snacks unfortunately, The curtain fell off for some reason but overall okay experienceRooms: Curtain problemFood & drinks: Bring cash they take cash only
-
January 2024 by David Carrillo
Location is good. Near several restaurants and shopping mall as well as easy access to I77 and 485.Rooms are not good. Musty smell. Wet carpets near the AC units. I've stayed twice and had the same experience. At least on the 2nd stay, the AC worked. On the first stay the AC unit was not working.Worst thing about this facility is the staff. I mentioned I stayed 2xs. The only person that had a smile or friendly comment was one of the housekeepers. And what makes this a place I'll never return to is the front desk staff. My Marriott app stated one price and they charged me a different price even after I discussed it with them at the counter. It took me 3 different calls and multiple emails to get this corrected. The issue was finally corrected by Marriott corporate, not the Sheraton in Pineville. They dug in their heels and refused to admit when they were obviously wrong.Don't bother with this property. There are other Marriott properties in the area just a few minutes away that are WAY better. I'll never stay at this hotel again.
-
December 2023 by FRANCISCO QUESADA
Business room is spacious, desk has everything I needed. Very well located in Pineville. Quite quiet. You cannot open the window thus no way to get some fresh air. Bed is terrible, still a mattress with springs, I though that was from XIX century, very uncomfortable for me. If you suffer from low back pain, somewhere else. I found some dead bugs in my room. Fridge is pretty noise although you can switch it off. There is no laundry service
-
November 2023 by Michele Selvaggio
The people were lovely, but the hotel is old and dated. Badly in need of a refresh. Bed are uncomfortable, no dark curtians, so parking lot lights are disruptive.
-
November 2023 by Jacob McClure
Only 3 stars for service due to the WiFi. It's 2023. I'm sure all it needs is a cache cleared or just reset. It can easily be done once a week. There's really no excuse for this lack of speed in 2023. I've been to a Red Roof Inn with WiFi6.
-
November 2023 by None Required
The hotel is very dated. Could use a makeover. The beds are squeaky and not as comfortable. The location is.good and the service was great. Just really needs updated bad.
-
October 2023 by Matthew Logel
Front desk, housekeeping and the breakfast attendant did fantastic. Bed was a little hard for my taste. But overall a great hotel experience.
-
September 2023 by Mia V
We stayed here this past week and let me just saw I was disappointed.First our room had a fan blowing loud all night I guess to fry the carpet.Second the worst WiFi ever.Third me and my husband got stuck in the elevator 3 times and once we address it nothing happen.We checked out at 530am and the coffee was cold and we asked Herman I think was his name he said I’ll make some shortly.My husband call the hotel to talk to Manager and still no response.
-
August 2023 by Keosha Brumant
This was very convenient to the fields my game were being played on. I enjoyed the easy check in, free breakfast, and convenience of everything near me. The rooms are very spacious and pretty clean. I enjoyed that it has a extra couch for sitting and no one has to sit in the bed while watching TV. Hotel also includes a pool!
-
August 2023 by Carl Champion Jr.
Dude what is this? This place is an enormous disappointment from the perspective of a regular Marriott user. For this price I could have stayed at the Fairfield Inn down the street (another Marriott property) and had a much better experience. The hotel is very small, everything feels old, I'm sitting here watching basic cable when at the Fairfield you get all the streaming services, the bar area has apparently been closed for years so don't get your hopes up there, the breakfast area is abysmal to the point that I'm not even going to try that. There's garbage just sitting out. Very unhappy with this place and I'll be contacting my Marriott rep about it. If I didn't have to be here I'd leave. I cannot believe all the good reviews this place is getting I think they must be fake.
-
August 2023 by Lisa T.
We booked this standing in another hotel room that was absolutely disgusting! Drove the 15 min here and was amazing by how nice it is! The room was VERY spacious, exceptionally clean and comfortable. We spent 7 days here. The staff was all very nice. We had a couple very small issues that were resolved. The pool is salt water which confused us at first but cool and welcoming after very long and HOT days at the conference we were at. We were welcomed every time we walked in the door. Ken gave us some great recommendations for things in the area. Anastasia Was super sweet with every weird thing we asked Theresa was caring and prompt taking care of the issues we had. Definitely recommend staying here!
-
July 2023 by Wandering Waylc
We stayed recently and if this is considered a 3 star hotel, I’m scared of anything rated less. Bathroom exhaust fans appeared to be connected to a circular light in bathroom ceiling that didn’t work in either of the rooms my party had. Tubs were stained, towels were like sand paper, mattresses were 5 years past usefulness and while pillows were feather filled they were past their usefulness like the mattress.A/C worked well. Most of front desk staff were friendly. One man named Ken or Kevin was so surly and rude I’m not sure why he’s allowed to keep his job; I spoke to him twice on phone before arriving and was told they could not accommodate my request for adjoining rooms b/c they were booked 100%. Upon arrival, Ben (I believe) was super helpful and was able to give us adjoining rooms.Location is convenient, breakfast appeared to be the usual “continental” fair. If you have to check out before 6 am know the front desk will be abandoned and you’ll have to use a side exit which appeared to be unlocked so hotel security is sketchy at best.
-
June 2023 by Charlie Hughes
Great customer service but the room was musty and the air conditioner didn’t work well. It’s very outdated with knob controls. There isn’t a way to set and see what the temperature is. Bed is very outdated and uncomfortable. Felt like I was laying directly on the springs. A pool is advertised but was closed because of inspection. Won’t be staying here again.
