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December 2023 by David Furtado
The rooms do have a funky set up. The bathroom door is different and not overly private for say if you were sharing the room with someone on a business but I was with my wife. Michelle is AWESOME and so was the entire staffNoteworthy details: Michelle who works the breakfast is an amazing worker and phenomenal person who brightens your day
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November 2023 by Christine McWilliams
The employees seemed bothered that we were there. The lobby housekeeper held the elevator after I entered it, mopped me into the corner and then pushed the button to go up. They had the mops and vacuum going during the busiest time at breakfast, the front desk agent huffed and puffed when I asked for T.P. Your in hospitality, be hospitable. No one was welcoming or friendly except for the girl who checked us in. The room was clean, the gym was clean but the lounge area needs to be better kept. People left empty beer cans left on the tables, trash on the seats, chairs all asque.
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November 2023 by Chi Guy
Rooms are laid out a bit odd but work. Not a huge fan of having the bathroom door being a barn door.Overall breakfast was good and everyone is very easy going n nice.
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October 2023 by Dr. Detra
The hotel is in a hidden spot away from chaos. The parking lot is pretty well lit. There's a shopping center with a Food Lion grocery store and Dollar General on the same street. And the mall is less than 2 miles. The premium outlet is also maybe 10 minutes away.The hotel room was clean. The only thing is the room was very dark. I had to remove the lampshades to get proper lighting. Also the light in the bathroom overhead does not turn on. Only the light in the center of the bathroom works. I don't know if it's by design but that was my experience in room 512. So ladies, take your Lighted Mirror if you need to apply makeup or take pictures. I took one of the lamps in the bathroom. Other than that the room and hotel was excellent.Now about breakfast. The eggs and potatoes were on point! The lady working in there is a Godsend. Her name is Ms. Stacey. She was looking out for everyone and making sure we had what we needed all the way up to 10am and she was still helping when I left at 10:03. That says alot about her. I felt at home like I was eating at my aunt's house. She's has a wonderful personality and helping spirit.Overall I would stay here again.
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September 2023 by paula montoya
I'm rectifying my previous review, as I received a call from the General Manager explaining he made multiple attempts to contact me & let me know that my AirPods & charger were located. I confirmed and he in fact did so.Mr. Chase, Ms. Kenya and another gentleman have assisted me in locating my personal belongings. In all of our interactions, they were all very polite, respectful & proactive.Additionally, I gave a poor rating for the cleanliness in the room, but in all fairness, the rooms were clean, the only issue was 2 wasps that were promptly removed.Safety: Felt safe in the hotel and in the area overall.Walkability: There are some restaurants within walking distance making it very convenient.Noteworthy details: The staff is ready and available to assist the patrons with professionalism and a great attitude.
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August 2023 by Catherine Morgan
Very friendly and helpful staff, very welcoming. Great location, central to lots of shopping, restaurants, yet quiet. Michelle did a great job with breakfast, standard hotel fare, but cooked well. She cares about her job and guests. Front desk staff all greeted me with a smile on entry and exit, and glad to help problem solve.Room with queen beds was a little tight, and layout was funky, with small half window and bath that opened directly onto bed with heavy barn door you couldn't close. I did sign up for the cheapest room though.Great fitness center with top of the line equipment.
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August 2023 by Ernestine Prater
My friend and I stayed in room 424 from 8/9/23-8/10/23. The room had bed bugs that bit me. I recorded the bugs and addressed the issue with the manager Chase Little. He was not compassionate or apologetic about the situation at all! He said that he could give me $50 credit towards the room, but if he did anything more it would be admitting fault! I told him keep it I will address with corporate!! I myself have worked at the front desk of the hotel in management and we would never treat a guest this way,it was totally unacceptable. I would never suggest staying at this property as long as Chase Little is in charge he treated me with no customer service! Also the door would not properly close, the lamps shades were dusty, and the chair in the room was covered in stains.
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August 2023 by Danielle Pope
My experience at this location was not the best in the world. We came up for the Beyonce Renaissance Concert, so the location was pretty good, since most of the hotels near the stadium were sold out. We booked 2 rooms. When we arrived, we noticed that the toilet would not flush. We tried to manually do it from the tank and it wouldn’t budge for nothing. It wasn’t clogged. We informed the front desk attendant (black lady, 40s-50s) around 5:15 as we were headed out to enjoy the concert, I asked her to call maintenance about the toilet and asked if they could come before the concert ended at 11:00. She stated that she was going to let them know right away. When we returned to the hotel around 1:00 AM, we were about to use the bathroom and noticed that it still wasn’t working. We went downstairs to inform the overnight front desk attendant, Ms. C. She said that there were no notes from the previous attendant, but she could offer us a plunger to use. That sounded kind of insensitive. We didn’t mind using a plunger, but that is a really big inconvenience, especially in a room with 4 women. We inquired about a new room to be moved to and was informed that the hotel was sold out, understandably. We said okay and just agreed to come downstairs if we needed to use the bathroom. As we prepared to go to bed, we noticed that both beds, the walls, the desks, nightstands, and all had ants go galore. They were all in the bedding, sheets, and the mattresses. The other room had bed bugs in the linen, which is unsanitary. We came back downstairs and spoke with Ms. C about the inconvenience of a room infested with bugs. I showed her bug bites and all from the bugs. She called next door to the sister hotel to see if they had any availability, but they were sold out. She told us that if it were her, she wouldn’t stay in the rooms because of the bugs (I showed her video and photo proof of the bugs in real time). We tried looking for other hotels around the area, but because of the concert everything was sold out. We decided just to tough it out because of the time (by this time it was 2:30 and we needed to get some rest before getting on the road). We asked for new linen. Even with changing the linen, the new linen had ants in there. The hotel is an older, outdated one. Very small rooms, no microwave in the room, and barn doors for the bathroom which don’t provide any privacy whatsoever. Overall, the location of the hotel was nice, but the experience was not nice at all. Ms. C and the midday desk attendant were nice; however, the manager didn’t seem understanding and made us feel as though we were lying about the situation just to get a free stay, although that was not the case. He didn’t seem to value our concerns at all and simply just kept saying that we could reach out to Travelocity, who we booked the rooms through. I would not recommend this hotel.
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July 2023 by Gaylene Fay
Location was convenient. The hotel clean, breakfast repetitive of cheese omelette. Rooms were compact without alot of storage for long stay. Pool was closed but never notified at time of booking. Had a non refundable purchase and pool was main reason chose this hotel. Front desk staff not eager to assist and make you feel like an inconvenience. Breakfast staff friendly and greetings for everyone.
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July 2023 by Tel
Overnight audit, older black lady, extremely rude and unprofessional. Was watching a movie, which I didn’t care about because it’s overnight, I get it… but to totally ignore me, not even stand up or pause the movie was rude. T breakfast attendant was very nice! The male overnight audit was very nice & respectful. Overall, horrible service, old less than clean rooms but pretty good location. 1/5
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July 2023 by Mike Austin
Not impressed. Front desk employees were very friendly and helpful. Pool was closed and homeless people hanging out in the common areas all day. No vending machines. Rooms were a bit gross. Stains on the desk chair, tables and desk were sticky, and ceilings dirty. Housekeeping woke me up at 8am by coming into my room even though the do not disturb sign was on the door and checkout wasnt until 11am. Breakfast was ok.
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May 2023 by Jessica Saxe
This Hampton Inn was in a nice, convenient location & very close to the place I was here for.The room was nice & clean & I loved the unique way the closet and bathroom doors were done!My only complaint comes from the continental breakfast...and it isn't really a complaint...but I have been to other Hampton locations & had very yummy breakfasts with a nice variety so my expectations were that of a certain standard lol. So I was a bit let down to say the least when this locations breakfast had no where near as good a variety as past locations. It wasn't awful though...just a bid disappointing.
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May 2023 by Brittany Wilson
The hotel was nice. The room was spacious and pretty clean. The location was good...close to restaurants and not too far from attractions. Breakfast was good. The staff were all very friendly and professional.
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May 2023 by Marguerite Hill
They were supposed to refund me, but it has been pending as a *CHARGE* for a week. Very bad business practice to not do finances in a timely manner. The charge was instantaneous; likewise, the refund should be instantaneous. The ground floor bathroom across from the fitness center was deplorably FILTHY! The toilet was full of feces.??? The location was great! We were only 10-15 minutes away from the William Davis Park where our family gathering was held. There were several shopping centers nearby and a multitude of eating establishments.Food & drinks: The breakfast was nice with several options. I liked having oatmeal. Self-serve waffles, instant grits, scrambled eggs, omelets, fried diced potatoes, sausages, and cereals were among the choices. The variety of juices included apple, orange, and cranberry. The sweeteners included sugar, the blue, yellow, and pink non-sugars, but no stevia. There was regular, light, dark, and decaf coffee, plus tea.
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May 2023 by PHIL THORNDIKE
The hot breakfast was excellent on 4/28/23. The food prep folks did a great job. Will be back several times over the next several months!
