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April 2024 by Calvin Duncan, PMP, CSM, DTM
Exceptional management! Amiable, attentive staff!
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December 2023 by Christy
This place is filthy. Every table was practically dirty, the floor looks like it hasn’t been mopped in days and you can smell bleach when you walk in.. don’t know where it’s being used though, clearly not in the lobby. I come here quite a bit and it’s never been this bad… hopefully it’s only due to them being short staffed..
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December 2023 by Kelly Mobley
Awful service. Didn’t open doors until after 12pm. Didn’t bring the jalepenos out with our nachos. Had to ask and wait. Didn’t put the tomato on the four cheese melt sandwich…(it literally only comes with cheese and tomato)… when we got a replaced sandwich, bread was burnt and hard as a rock.
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December 2023 by Aneera Saggu
Ordered a veggie sub and got a ham sub instead. Didn't realize until I got all the way
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December 2023 by Jessica Crowell
Waited 45 minutes for my daughter’s side of broccoli and never received it despite asking multiple times. Also asked numerous times for a fork and spoon and our food was cold by the time we had to get up to go re-ask for it.On top of it all my Ruben didn’t have the sauce on it, it was just meat and cheese. Not what I paid for and disappointed that we paid over $5 for a kids meal without receiving half of it. Now that I think about it they didn’t receive their cookies with the kids meals either. Very disappointing visit.
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November 2023 by Adam Franklin
Picked us up some saladsfor dinner.Historically for me McAlister's sandwiches and salads have been pretty good.Upon this visit in particular the salads were still pretty good but could have been a little more full & hardy.
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October 2023 by David Cox
Very friendly staff, food was also good
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September 2023 by Melanie M
Thank you Lee for going above and beyond to make sure our order was made whole- Even though the error was not your error, but the door dash drivers, we truly appreciate you for stepping in to make things right!!
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September 2023 by Heather Riley
The Manager Lee is amazing!! She will go above and beyond for her customers!! Not to mention the food is amazing!! Thank you Lee!!
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September 2023 by Stevie Mills
Everytime I stop in this location it’s clean and the employees are all so nice to me even when it’s busy.
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September 2023 by David H
Doing some shopping and always liked their club sandwiches. The service was good, but didn't want to eat there as a their was some rude young guy that kept shouting profanities and he threw a drink. So no pictures of my food today, maybe next time. But the black Angus club (king) was really good. The place could have been cleaner, another reason I did say to eat and why they only got 3 star's.
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September 2023 by christine adams
Thank you to Lee at the Pineville NC Restaurant. Our Brownie was forgotten on the delivery and she had sent over a bunch as an apology.We really appreciate the extra!Thank you Lee
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September 2023 by Carol Bierstaker
Food is always great! Service and staff are very nice. Soups excellent.
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August 2023 by Cyn A
My first time to a Mcalister’s located at Carolina Place mall and Lily took my order and she provided the best customer service!!! Thank you for taking care of me!
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August 2023 by Shane Nelson
So, the time that I am visiting isn’t busy. The staff are standing around and not doing much before they made my meal and after they made it. Meaning the mistakes they made could have been avoided. I got a sandwich that was relatively dry but that’s because it was missing the avocado. Something that shouldn’t have been missed because they were not slammed at all. Plus, we got cake to go and received half a plate for the slice of cake. They cut the plate in half and some of the cake is falling off the plate.I just want the staff to truly focus on their work and not become distracted at talking to each other when nothings going on.
