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May 2023 by e List
Horrible, rude front desk staff, no manager onsite.Therapist good but makes errors in patient charting !Go elsewhere....
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March 2023 by Victoria S.
Do you want to be treated like a number/insignificant? Then this place is for you! Made an appointment and they canceled it without talking to me. Claimed they have called and left me a voicemail - I did not have any missed call or VM - but the day before the appointment (after the alleged call) I got a text confirmation for the appointment! When I asked, "You don't try a second call or attempt to speak with the patient before canceling an appointment that could be very important?" Their reply was "Thats how we do things - its always one call." Will never go to this location or anything related to them. Sad medical care is about money and not patient success.Oh to add, when I initially made the appointment I told them what I needed to be see for and they scheduled me with a dr - who suddenly didn't see that body part on the day of arrival. (their excuse for canceling) But I had other concerns thats the dr could of seen me for but they wouldn't budge and honor this appointment. Even though they had another appointment time later - would not schedule me.
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January 2023 by Linda M.
I needed an MRI, which of course BCBS needed and x-ray first??? But Ortho handled all the approvals and got me in within a week. Wait time was 5 minutes and the Dr. Was wonderful. Dr. Weaver explained my results, like I wasn't a moron, or a medical professional and made sure I understood everything and all my options, well my 2 options... Great place, super quick, super friendly a heart experience!
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August 2022 by Kelly Hardee
I cannot express how frustrating it is to live with chronic back pain. I went 9 months of losing hope because the PT exercises and (two) steroid injections weren't helping at all. I actually took a mental health break from my DR and PT for several months because I was experiencing zero improvement and spending way too much $$$. I then made an appointment with a private PT outside of the Ortho Carolina network. I was shocked that with the very first appointment I had relief from my back pain. My current PT performed stretches in my leg muscles because they were extremely tight. I still don’t understand why the Ortho Carolina PT didn’t test to see if my leg muscles were tight which can be a major cause of back pain.
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June 2022 by Laborndcluv R.
If you believe COVID is real and still a threat, AVOID this location. NOBODY, and I mean NOBODY is wearing a mask. Not the front desk staff, not the patients, not the nurses, neither are the doctors. Our doctor (cant remember guys name of the top of my head) wore one, but I'm not sure if he always wears one, or if the nurse told him that we requested it. The guy who was taking the preliminary info took us into the exam room and shut the door. I asked him if he had a mask and he told me no, he did not have one and they were not required to wear one. I asked him to wear one for us and he said he would have to go find one During COVID?? You have to go FIND a mask?? The whole experience was really disturbing and we were super stressed. We only stayed because my husband really needed to be seen. If you are still taking COVID seriously, avoid this place.
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March 2022 by Ben Cole
I did receive satisfactory pt from Pineville 2 years ago, but the current state of this facility is far from what it was. It's been a month and a half since I've even seen the head trainer, always stuck with the assistant. The pace of introductions to new exercises is incredibly slow. Two sessions ago I was introduced to two new exercises, my last session just one. This facility has fallen far from what it used to be.
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December 2021 by DL E.
This place doesn't treat patients. They treat body parts. If you go here with more than one ailment they will tell you they can only treat "one body part" at a time and ask you which "body part" do you want to focus one for that one visit. They will have you make another appointment later for a second "body part". Very inhuman experience.
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November 2021 by Kelly Willis
I cannot express how frustrating it is to live with chronic back pain. I went 9 months of losing hope because the PT exercises and (two) steroid injections weren't helping at all. I actually took a mental health break from my DR and PT for several months because I was experiencing zero improvement and spending way too much $$$. I then made an appointment with a private PT outside of the Ortho Carolina network. I was shocked that with the very first appointment I had relief from my back pain. My current PT performed stretches in my leg muscles because they were extremely tight. I still don’t understand why the Ortho Carolina PT didn’t test to see if my leg muscles were tight which can be a major cause of back pain.
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August 2021 by JamesRichard Smutney
It was okay
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August 2021 by Jon L.
I had heard so many great things about this practice. From their patient management system to the quality care offered by their staff and the general customer service. I found it all to be true. I injured my number 4 toe and my PCP did an X-Ray and said it was a fracture. His office gave me a referral here and I was able to get an appointment right away. My interaction with the CSR on the phone was great. She was very articulate and explained how she would send a link and I could pre-register on-line. She said it would save me from waiting up to 30 me up to 30 minutes as opposed to office check in It was very easy to complete and it was quite comprehensive in the info they collected. On the day of the appointment, I got checked in immediately and was immediately taken to X-Ray. Within another few minutes Dr Sebold had my X-Rays and was into his diagnosis. I was in and out in less than 45 minutes and everything went so smoothly. I found everyone to be very friendly and professional and Dr Sebold was easy to talk to and was quite clear in his recommendation for treatment. The good news is, no surgery but I will have to suffer through life with a 2MM displacement of a fractured toe. Lucky for me, I'm not a foot model. They had no problem mailing me copies of my X-Rays at no charge. They are in a great location, just off I-485 and Park Road. I told the attending nurse, the building looked like an old grocery store. She said it was formerly a Bi-Lo's.
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July 2021 by Suzanne Hughes
I felt bad each time I left this place after my hip replacement . The staff was grouchy and critical. Each time I said one word they would put me down on any Subject. They just had to he the boss .I already was struggling with pain and difficulties . I worked with two woman who were unfriendly and made me cry almost each time I left because they were rude and unfriendly.
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June 2021 by gerry clapp
Jen Freie was my Physical Therapist at Ortho Carolina Pineville....had 2 broken ankle bones and another dislocated...She was a Godsend...very knowledgeable....professionaland has your back....If more stars...I would give themGerry Clapp
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January 2021 by Sue Ann Marie
I went for hand pain and stiffness. Had an x-ray and the tech was very nice. Basically, I was told by Dr. Osier that not much can be done. The visit went well except the doctor pushed down on my hand, asking where my hand hurt, leaving the area pretty tender, even today. Other then that can't say it was a bad visit but no therapy recommend which I was hoping for.
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April 2020 by Mark W.
Greta Beinlich - PA at OrthoCarolina - please Do NOT go see her. Her medical knowledge is poor and it will be a waist of your time and money. Make an appt with someone else.
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March 2019 by Mario M.
Unfortunately, I've been here for a few different injuries. The front desk has always been lovely. The waiting area is always clean and so are the bathroom. My gripe is with the care given by specialists. I call it a la carts healthcare. The last time I was here, I had an issue with my elbow, that radiates up to my shoulder and down to my wrist. The nurse told me I was here for the elbow, and would have to make separate appointments for every other piece separately. That's not right to me, but I guess it's the norm. In the end, it's a necessary and I hope to make my visits fewer and more far between
