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November 2023 by Dereck Mccallum
I've been coming here since I moved to Charlotte 1 year ago; because of my past vists, I began suspecting they were overfilling my engine with oil and they weren't checking the fill level after completing an oil change.With this in mind, they completed the oil change, and I asked the front desk agent do they fill to the top fill line on the dip stick and no higher. He said yes. He also admitted after questioning that the oil level should be between the top line and the bottom line. I also asked if they checked the oil level to confirm the correct levels after finishing. He said yes. I check my oil levels and discover that my oil level is above the top fill line. I show this to the front desk clerk and then comes outside to confirm that it was too full. After all this, he goes next door to Meineke and asks one of their employees. Their employee agrees with me. He tells me that he's going to take the car back in and remove the oil filter to rectify the issue. He didn't do that, it appears as if he was trying to syphon the oil instead of what he said he would do. I ended up leaving with my oil level too high. If they can't be trusted to properly do an oil change.....you do the math. I've attached a photo to show my oil level.
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November 2023 by Kings Arrival
Arrived early in the morning on Saturday to have my car serviced had a long line in front of me thought it would take a little while but they moved quick and I was out only after a hour of them opening despite them being busy and people in front of me the staff all said good morning as they arrived will be back
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November 2023 by Riley Garcia
They left my car doors open overnight and stuff was stolen. I only left it there because i asked for an oilchange on top of fixing a check engine light. They did not change the oil and needed more time. They said they could do nothing about my car getting broken into.
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November 2023 by Gina Caruso
Everyone takes great care of my car and me! The guy at the front desk is awesome!
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September 2023 by Ziad S.
I'm 60 years old and never had such a bad service as this shop they rotated my tires and damaged the sensor and wouldn't even replace it the service is always slow people smoking while changing oil very very disappointing
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August 2023 by Jessica Reynolds
I have been using Precision for a little over a year. Anthony has been so very helpful! This is the first location I’ve used that I don’t feel like I’m being taken advantage of!Have issues with my 2018 rogue - ac box needs to be fixed. Anthony went has far as to give me part numbers and cost so when I get pricing from Nissan I have an idea of what they should be charging… even offered to review their estimate for me! He truly goes above and beyond!!Because he’s taken care of both my vehicle and my son’s… he has all of my business for oil changes, tires, etc etc. I won’t use anyone else! They stay pretty busy, so be prepared to wait, but it’s 100% worth the wait when you know you’re in good hands.
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August 2023 by K Williams
Affordable but if you're in a hurry pay the extra cash & go elsewhere.
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July 2023 by Virja Patel
Worst customer service ever. They think customers are liers and over charge. On phone they will tell you some other price and in person when you go to pick up will charge more. Please have recordings for all ur calls you make to them otherwise they will not believe you. When you call their corporate office same thing. Regional manager will not believe you until you have proof and will also tell you that he gets this kind of phone calls everyday and have no proofs to believe.
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July 2023 by Abimael V.
Don't come here. I arrived for an oil change. Guy told me it would be an hour. 3 hours later my car was still up on the lift. The place was not busy and the workers were spending half of their time goofing around in the shop. Never again.
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June 2023 by Doobie Brothers
It was okay, should have just changed the oil myself. Whatever oil they used is killing my gas mileage and they tried to say I needed breaks when the pads haven't even hit the warning strip. Also quoted me 50 for full synthetic and paid 70.
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June 2023 by Phyllis Sanders
Mr. Anthony is very nice and helpful. He doesn't wonderful job he makes you feel comfortable and trustworthy that the job will be done right I will be back
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April 2023 by Ayman karam
They are giving fake appointments and different prices....They gave me appointment and I went there and they start work on my car after one hour and half and they gave me different prices other than they told me on the phone for the allignment
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April 2023 by Jj Mang
Outstanding service all around ?these guys get it...Jeff ,Drew, and anthony(clark)awesome guys go thereServices: Auto exhaust system repair
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March 2023 by Reid Wellington
The manager Anthony Harp at this location is amazing. He will go above and beyond to make sure his customers are taken care of. My scenario was a bit tough and he would not quit until the issue had been resolved. I will be back because of him. Great customer service is rare nowadays and Anthony is on point.Service: Engine repair
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January 2023 by Mira T.
after the first visit they took off our cars brake pads which almost caused my boyfriend to wreck in oncoming traffic. we took it to a smaller shop where they told us that they'd been removed at precision and we paid to get them fixed and put back on. not even 6 days later we took it back to that precision for an oil change since the place we purchased the car at (drivetime) uses them as a primary auto shop. when we went for an oil change they rotated the tires without letting us know which could have been okay IF they didn't remove the brand new brake pads once again. i don't care if it's a mistake or not, our lives were put at risk because of them failing to let us know they removed the brake pads. you do NOT have to remove the brake pads to rotate tires anyway so why did they do that? i believe they're money hungry and sabotaged the car so that we would have to go to THEM and pay way more to get the brake pads put on because they were feeling some way we went and got them put on for cheaper somewhere else. That is ILLEGAL and could have been a catastrophe. we took it back to the small shop and once again they confirmed THIS LOCATION had removed them once again. do NOT give them your business, go elsewhere where there is no suspicious activity going on and cheaper prices. disgusting i am appalled!!! this happened TWICE.
