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October 2023 by Ryan Chamberlain
Great service. Was given a delivery window of 11am-3pm and they made contact just before 11 and arrived around 1130. The 2 gentleman were both very professional but also very friendly, kind of guys you could be friends with. I regret forgetting their names they both deserve recognition. Hopefully my dryer doesn't break like my washer did but if it does I'll definitely choose queen city audio and appliances again they are great
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October 2023 by Richard Coshal
The staff, especially Angela, at the Pineville store were patient and helpful during our visits. Our delivery was right on schedule and handled smoothly and professionally. I’m sure we will use them again soon.
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October 2023 by Elizabeth B.
Robbie is awesome! So knowledgeable, friendly and helpful! He's a great listener and treated us with respect. Thank you for the wonderful appliances.
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October 2023 by Michael Norman
Mike was great at getting us what we needed. He delivered when he said he would as well. I Had been to Lowe’s and Home Depot. Both had 3 chances to deliver and failed miserably ranging from damaged products to missing delivery dates. It took you guys 48 hours to get us what we wanted. Excellent job!
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September 2023 by MamaBear0107
We had a great experience! Robbie greeted us and helped us choose the best washer and dryer based on our needs, space and budget. I was thrilled they were able to deliver within 2 days! The 2 gentlemen who delivered them were friendly, efficient and tidy. They removed the old set, installed the new set and tested them before they left. Queen City was recommended to us and we will definitely tell our friends and family about it.
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September 2023 by tony C
I experienced excellent customer service and was able to benefit from a really good labor day sale in the purchase of a new refrigerator. The refrigerator was delivered the next business day on time with no muss or fuss. I am very happy with all aspects of my interaction with Queen City and will definitely be shopping there again.
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August 2023 by Pamela Hardison
Shout out to Victoria and Kim in Pineville! Very knowledgeable and responsive ladies. I can always count on their product knowledge and providing me with information to make the best choices. We appreciate you participation in our Gala for the past two years! Keep up the awesome customer service!
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August 2023 by crodden0
Thank you Robbie (QC Pineville) for providing such great knowledge and patience for my fiancé and I as rookie appliance purchasers! Robbie was recommended to us by a family friend and he wasted no time making an appointment and walking us through all the details we needed in order to purchase our 6 appliances. We left feeling confident in our decisions and really happy with the overall services of Queen City Home Store. We will certainly return in the future and recommend to all friends and family!
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August 2023 by Rebecca Hosenfeld
Love the fridge. Was delivered two days after buying. Very fast, friendly service. Justin gave us all kinds of info to help us select the right one for us. The delivery team did a very good job getting the old one out and the new one in. Very happy all the way around.
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August 2023 by Marcy Dunlap
I priced a particular refrigerator and dishwasher at 2 other businesses in town and Queen City had the best price! The refrigerator door had 2 dings in it so QC is coming back out to replace the door. Everyone from the salesman to the delivery team has been super nice and professional!
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July 2023 by Staci Versen
I needed a refrigerator quickly for a rental property. Queen City was able to help me find a replacement that was a little less expensive that Lowes or Home Depot. It was ordered at 4pm and delivered the next day at 7:30am! The personnel were friendly and helpful!
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July 2023 by Chris
Update:As you can see from my original review below, I was very pleased until… there was a problem. The fact is, I caused the problem by not measuring the depth of the washer and dryer I purchased. I needed help and couldn’t get it so I simply caved in and will live with the issue. For two days I tried to reach Kim. She was working on the days i called and busy but couldn’t take a minute to return any of my many messages. Customer service stated I needed to speak with her and only her which is just a poor policy. Finally reached Robbie who was helpful but at that point, I was done with this place. This place is fine unless you have an issue which I see others who reported through google reviews. All could have been avoided with basic follow up.Truly appreciated my experience with Kim Whitlatch. This was my first experience with this store/brand and I needed a lot including a fridge, range, wine cooler, washer & dryer and TV. She made it all happen in about an hour and her knowledge and expertise complimented the experience.
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July 2023 by Cynthia Silvagno
I am thrilled with the Queen City Appliance. I worked with Robbie recently on our appliance package and not only is he extremely knowledgeable about all of the products, he also went above and beyond the typical sales person to get us what we need in a timely manner. I would highly recommend the Pineville store and Robbie Jordan is a fantastic Team Leader!
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July 2023 by Paola Canino
Thank you to Queen City Appliances for making our kitchen remodel a reality! Alex and Robin at the Pineville store gave us the best customer service we could have ever asked for. Every time we had a question about our order or needed updates on delivery times, we were always answered in a thorough and timely manner. And we have received so many compliments on our beautiful Thermador appliances. They took the headache out of figuring out the right appliances for our home and for the kitchen we were working towards. I absolutely cannot recommend them enough! We will surely be placing any other appliance orders with them in the future!
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July 2023 by A Greene
Our purchasing process was smooth, friendly with no pressure to buy anything we didn’t want. Delivery was on time and the our installers were professional, respectful and explained some things prior to use of our new refrigerator. All in all great experience! Robin was a knowledgeable salesperson and called to double check that our delivery was scheduled like promised!
