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February 2024 by Couponing B.
The absolute worst company to deal with as far as Internet is concerned!!!!! I have tried for 2 plus years to get a bill corrected n spoke to "leadership" n he said he would correct it n it would reflect on the next bill..... when I got the new bill it was NOT for the amount we talked about... customer service said he was not able to help me even though the notes said the same thing I told him but the new bill didn't reflect it........ All he could tell me was that he put a note in to have "leadership" call me back.... smh don't recommend them to no one.... As soon as this is taken care of I'm switching all my services from them..... they are horrible
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February 2024 by J. O
Got my upgrade today from Steve! He was amazing today! Was able to help me with my plan as well as answered all my questions! Overall being here for 45 minutes all the staff was so professional and every customer left satisfied! Thank you!!
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February 2024 by Chavonne Campbell
This place is horrible. My husband and I walked and was not greeted by anyone. We sat there for about 20 minutes and no one still said anything to us so we got up and left. All we wanted to do was ask questions about opening up a business account.
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January 2024 by Timothy Gosey
Excellent customer service. Very clean and well stocked.
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November 2023 by atharva chobe
T-Mobile has consistently proven itself as a reliable and customer-centric telecommunications provider, offering a range of services that meet the needs of today's connected world.One of the standout features of T-Mobile is its strong commitment to customer satisfaction. The customer service team is often responsive, knowledgeable, and goes the extra mile to address any concerns or inquiries. The T-Mobile app and online account management system further enhance the convenience of managing services and payments.-Atharva
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November 2023 by Google “My Freight Doctor” For Freight Broker Training
This is hands-down, the best T-Mobile store ever, me and my family came in and needed to switch over three phones which was very Time consuming but Store employee Raekwon was very patient and knowledgeable… this will be the only T-Mobile I go to from here on out!!!!!!
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September 2023 by Beverly King
I highly commend Nicholas, on a job well done for taking care of my situation on my cell phone!
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August 2023 by Regina Freeman
Horrible customer service. Rep wouldn't even try to assist with issues that I was having. Although I pay T-Mobile, they instructed me to contact Sprint , who they bought over a year ago who was also no help and sent me back to T-Mobile. Finally I switched carriers because if they don't know who they are then how are their customers supposed to know. They treated me like a yo-yo and not a valued customer so I bounced
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July 2023 by Iassac Bmw
My name is shamad and nick was my expert assistant and he’s very helpful resolving paitient and above and beyond I recommend nick
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July 2023 by Rich Dollas
One person working in the store having customers waiting around forever to be serviced the worst experience ever and there have been worst I been thinking of switching my service
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May 2023 by aridelis bido
Today i went to the Pineville-Matthews Tmobile location and was helped by Jacob, he was so nice and professional with me and my two babies. He did a lot to help me with my situation. Tmobile definitely needs more employees like him. Would for sure recommend this place :)
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April 2023 by Christopher Irizarry
Christian and his colleages were super helpfull and with excelent customer service! thanks!
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March 2023 by Frankye J.
Every time I walk in I have a bunch of questions and the staff here are very patient and professional!! My visits ends up with me walking out happy and walking out with something new!! Anthony was very patient and treated me kindness .... even though I had to call each daughter and bragging about the service while being helped!!
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February 2023 by Pisces
Always a pleasure to go to Tmobile thanks Nick for taking care of me. Love the home wifi
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December 2022 by Lynn Cowell
My mother and I had an amazing experience yesterday with Jacob at the 9105 Pineville-Matthews Rd, Pineville, NC location. My mother is elderly and was having trouble with her phone. Jacob, as soon as she came in, went in the back and rolled her out a comfortable chair. He listened patiently and intently to her troubles, was empathic when she was sad about losing precious voicemails on her phone from those who are no longer on this earth. When he didn't have the phone she needed, he found it at another store, wrote out the address, the promotion details and gave us permission to call if we had any troubles. I just switched carriers last week to another carrier and had a horrendous experience. Jacob left me wishing I had waited and switched to T-Mobile using his store. T-Mobile and his managers - do whatever you have to to hang on to Jacob. Support, promote and recognize the talent you have in this young man. He is a gift to your company and your brand!
