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March 2024 by Vidamarie Nicholson
Every time I go to this location, I am reminded of why I try not to shop there - I usually go to the Torrid location at the Charlotte Premium Outlets but that location is now a clearance store. In my most recent visit, no one greeted me upon entering the store. I shopped for about 10 minutes and then proceeded to the dressing room to try on the items. I waited there about 10 minutes, and no one ever came over to let me, so I let myself in the dressing room. After trying on the items, I went to the rack, and someone finally asked was I okay 'back' there. Then, I observed her closing all of the doors to the dressing rooms. When I went to check out, the two clerks were whispering to each other and laughing. It was about 2 minutes before they acknowledged me and asked if I was ready to check out (even though I was standing in line at the counter). The clerk asked me if anyone helped me on the floor and I said no. Then, she proceeded to ask me why I said 'no' like that.I have never experienced such a lack of customer service at Torrid. Usually, they are more on the overbearing side but in a helpful way.
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March 2024 by sally Bell
Very Happy with the customer service, employees too the time to try and find the sizes I needed online. Was able to help me investigate why my rewards info wasn't coming up & it was a simple misspelling in my email.
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December 2023 by Nikole Peterson
Love how helpful they are when you don't know exactly what to get. I was looking to update my wardrobe and have a specific esthetic I wanted. They helped me put it together!
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October 2023 by Thats One Classy-Lady
Fast easy return! I bought boots online and was able to return that in store. Hassle free
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July 2023 by Proverbs House
Walked out with a lot of good buys
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June 2023 by Ashley Benz
The customer service is phenomenal and the clothing selection was great. Have cute stuff for lounge wear, casual and business wear. I can always find something on their clearance rack to save for later also.
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June 2023 by Adrien Johnston
Great customer service! Also just a wonderful store to shop!
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April 2023 by Amy Davern
This was my first time visiting. I went with a friend. The staff was amazing and so polite and professional! The store was clean and well stocked. I'm very impressed.
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March 2023 by Heather D.
I love shopping at this Torrid. I do most of my shopping online and pay the shipping because I live 30 minutes from the mall. Clothing is shipped promptly and returns can be done right at the store. Don't forget to bring your receipt if you return because the return process takes longer without your receipt. These ladies are super patient and willing to help. I don't hesitate to go back. It is one of the largest Torrid stores I have ever been to compared to Concord Outlets, Charlotte Premium Outlets and an Orlando, FL store. We are blessed to have these beautiful ladies and loads of inventory to look at. The quality of Torrid jeans are top notch.
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February 2023 by Tianna
I originally went to the store to find my mom something for Valentine’s Day because she is a plus size woman, but they didn’t really have a wide selection of bras at all like the website says so I ended up going somewhere else.
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February 2023 by Tianna Williams
I originally went to the store to find my mom something for Valentine’s Day because she is a plus size woman, but they didn’t really have a wide selection of bras at all like the website says so I ended up going somewhere else.
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February 2023 by laura lawrence
Great customer service. Very patient with me and helped with any questions i had.
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February 2023 by sonja b
I love that the sakes clerks are always super friendly and helpful.
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December 2022 by Lisa Nickerson
Great clothes for what the fashion industry calls plus size. Every Torrid I have been to has had great staff as well.
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April 2022 by Kimberly Strait
Found some really good deals on the clearance rack! The associates were super friendly and the store was neat and orderly.
